Reviews
i had an amazing experience working with Kristen
i had an amazing experience working with Kristen Hetzer se is very honest and open with everything she is very straight forward i came to her after calling a few other dealers and all of them took me around the boosh i liked the experience
i had an amazing experience working with Kristen
i had an amazing experience working with Kristen Hetzer se is very honest and open with everything she is very straight forward i came to her after calling a few other dealers and all of them took me around the boosh i liked the experience
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Shimon, thank you for choosing Brewster Subaru and sharing your feedback about Kristen! We are thrilled to hear you are in good hands with her.
Advised a car was there.
Advised a car was there. Drove 45 minutes and car was not there. Was told an email was sent updating us. There was no email received
Advised a car was there.
Advised a car was there. Drove 45 minutes and car was not there. Was told an email was sent updating us. There was no email received
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Great service from Mitch Pollak at Brewster Subaru on the
Great service from Mitch Pollak at Brewster Subaru on the last two Subaru Outbacks my family has purchased.
Great service from Mitch Pollak at Brewster Subaru on the
Great service from Mitch Pollak at Brewster Subaru on the last two Subaru Outbacks my family has purchased.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Very good experience purchasing a new vehicle with
Very good experience purchasing a new vehicle with Brewster Subaru. We shopped around at several dealerships in the Westchester/Putnam area, and Brewster gave up the best price and, frankly, the best service. We worked with Kristen Hetzer, who was a straight shooter and didn't try to upsell us unnecessarily. She was also very responsive to our many questions. Rich Johnson was fantastic to work with as well. We were buying a new car for the first time, and he took the time to explain everything in detail. We never felt rushed. Very happy with the purchase, and would highly recommend buying from Brewster!
Very good experience purchasing a new vehicle with
Very good experience purchasing a new vehicle with Brewster Subaru. We shopped around at several dealerships in the Westchester/Putnam area, and Brewster gave up the best price and, frankly, the best service. We worked with Kristen Hetzer, who was a straight shooter and didn't try to upsell us unnecessarily. She was also very responsive to our many questions. Rich Johnson was fantastic to work with as well. We were buying a new car for the first time, and he took the time to explain everything in detail. We never felt rushed. Very happy with the purchase, and would highly recommend buying from Brewster!
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Mike, congrats on your new vehicle! We're so happy to hear you had a great experience with Kristen, Rich, and the team. Thank you for choosing Brewster Subaru and we hope to see you again. Safe travels!
I had such a great experience buying my car at Brewster
I had such a great experience buying my car at Brewster Subaru! My sales agent, Carmelina, was amazing — super friendly, not pushy at all, and really went above and beyond to make sure all my questions and concerns were taken care of. She made the whole process easy and stress-free. Rich Johnson, the business manager, was also great to work with. He took the time to go over all the financial details and made sure I understood everything clearly. Everyone I worked with was caring and professional. I’d highly recommend Brewster Subaru to anyone looking for a car — they truly make you feel like a valued customer!
I had such a great experience buying my car at Brewster
I had such a great experience buying my car at Brewster Subaru! My sales agent, Carmelina, was amazing — super friendly, not pushy at all, and really went above and beyond to make sure all my questions and concerns were taken care of. She made the whole process easy and stress-free. Rich Johnson, the business manager, was also great to work with. He took the time to go over all the financial details and made sure I understood everything clearly. Everyone I worked with was caring and professional. I’d highly recommend Brewster Subaru to anyone looking for a car — they truly make you feel like a valued customer!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your fantastic experience with Carmelina and Rich! We're so happy to hear you felt supported throughout the entire process. Welcome to the Brewster Subaru family. Enjoy your new car!
He was very smart and very knowledgeable.
He was very smart and very knowledgeable. I didn’t feel like he was upselling and he explained everything so I could make my choice.
He was very smart and very knowledgeable.
He was very smart and very knowledgeable. I didn’t feel like he was upselling and he explained everything so I could make my choice.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Elizabeth, it's great to hear that you felt well-informed and comfortable throughout the process. We appreciate your business and hope to see you again at Brewster Subaru. Safe travels!
From the very first email inquiry about the 2016 Toyota
From the very first email inquiry about the 2016 Toyota Highlander, Kristen Hetzer at Brewster Subaru was responsive, honest, and refreshingly straightforward, no sales gimmicks, just genuine help. She understood we were driving two hours to see the vehicle and made sure everything was ready for a smooth experience. The test drive was perfect. My husband was thrilled, and even more excited when it came time to pick up the car. When we sat down with Rich Johnson to finalize everything, he was incredibly personable and welcoming. The whole process felt easy and sincere. I would absolutely recommend Brewster Subaru to anyone looking to buy a vehicle. They made the journey worth it!
From the very first email inquiry about the 2016 Toyota
From the very first email inquiry about the 2016 Toyota Highlander, Kristen Hetzer at Brewster Subaru was responsive, honest, and refreshingly straightforward, no sales gimmicks, just genuine help. She understood we were driving two hours to see the vehicle and made sure everything was ready for a smooth experience. The test drive was perfect. My husband was thrilled, and even more excited when it came time to pick up the car. When we sat down with Rich Johnson to finalize everything, he was incredibly personable and welcoming. The whole process felt easy and sincere. I would absolutely recommend Brewster Subaru to anyone looking to buy a vehicle. They made the journey worth it!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the glowing review of Kristen, Rich, and the team! We truly appreciate your business and wish you and your husband miles of enjoyment in your Highlander. Take care! - Brewster Subaru
Brewster Subaru had great service!
Brewster Subaru had great service! It was a super easy and reassuring process to buy a car. The salesman Mitch Pollak was wonderful and answered all my questions.
Brewster Subaru had great service!
Brewster Subaru had great service! It was a super easy and reassuring process to buy a car. The salesman Mitch Pollak was wonderful and answered all my questions.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Congratulations on your new car, Sammy! We are thrilled to hear that Mitch made the process so easy and informative. Thank you for choosing Brewster Subaru, and we wish you safe travels ahead!
Thank you Mitchel and Brewster Subaru for a great
Thank you Mitchel and Brewster Subaru for a great experience buying a certified preowned Subaru Sept '25. I found I got a great car for a fair price, and Mitchel was a pleasure to work with. I'll be recommending Mitchel and Brewster to all my friends for their next car purchase.
Thank you Mitchel and Brewster Subaru for a great
Thank you Mitchel and Brewster Subaru for a great experience buying a certified preowned Subaru Sept '25. I found I got a great car for a fair price, and Mitchel was a pleasure to work with. I'll be recommending Mitchel and Brewster to all my friends for their next car purchase.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your positive experience with Mitchel and our team! We hope you enjoy your new ride and look forward to working with you again in the future. -The Brewster Subaru Team
Not only has a great sense of humor , but a great
Not only has a great sense of humor , but a great knowledge of the vehicles she sells. Thank you so much for the way you took care of my family.We will definitely be back for more .
Not only has a great sense of humor , but a great
Not only has a great sense of humor , but a great knowledge of the vehicles she sells. Thank you so much for the way you took care of my family.We will definitely be back for more .
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Anvel, we appreciate you choosing Brewster Subaru and sharing your glowing review. Our team hopes to serve you and your family again for many years to come!
