Clay Cooley Mitsubishi

I had such a great experience at Clay Cooley! Roland and Tim were absolutely awesome to work with. They made everything happen quickly, kept the entire process smooth and straightforward, and truly made me feel taken care of from start to finish. Buying a car can sometimes be stressful, but this was genuinely one of the easiest car-buying experiences I’ve ever had. I really appreciated how efficient, professional, and helpful they both were throughout the process. If you’re looking for a dealership that will work with you and make the process as seamless as possible, I highly recommend asking for Roland and Tim. Thank you both for making this such a great experience — I’m loving my new car!

Very good experience overall ..nice inventory of vehicles to select from to purchase at any time

I was not happy about being accused of being a liar by the Sales Manager and having to go back and forth with my Sales person about my tire. I found out had a plug in it upon being sold to me. The manager was only willing to patch the tire verses replace it. I took pictures of tire pressure light on an plug in tire.

I want to start by saying that Kam is an amazing representative. If you have the chance to work with him, I absolutely recommend it. He was great throughout the entire buying process, and he deserves all the customers! That being said, my experience after purchasing my 2025 VW Cross Sport on July 18th was very frustrating. The buying process itself was amazing, and Kam was fantastic. However, once we got home after driving almost two hours, we received a call from their finance department a few days later saying that my vehicle had not been inspected and that I would not be able to register it until it was. I was told I would need to drive another two hours back to the dealership to have it inspected in person. Since I am a college student who also works, I had to take time off work and rearrange my schedule to make the trip. I was told that, because of the inconvenience, they would at least provide me with a tank of gas. About a week later, I finally made the two-hour drive back to the dealership. When I arrived, I found out that the finance employee I had been speaking with had been fired, which no one had informed me about beforehand. I was then told that my vehicle had actually already been inspected and was simply waiting for the inspection sticker to arrive. This meant I drove four hours round trip, took time off work, and rearranged my schedule for something that ultimately did not need to be done. I was also not provided any compensation for the time, gas, or inconvenience. Again, I want to emphasize that Kam was absolutely amazing and I would gladly work with him again. Unfortunately, the communication and follow-through from the finance department after the sale were extremely disappointing. I hope the dealership can use this as an opportunity to improve communication with customers, especially when situations change internally.

The dealership personnel was kind was workable. They were open to negotiation to tailor to my needs. Im in Architecture field, really wanted to update their facilities to make the facilities experience better though.

Great service, Robert was really kind and explained me very well what was the service about, thanks.!

Good customer service and timely service. Everyone was friendly and helpful information on my car

No respetan el tratado que se ase nisiquiera cuando uno firma el porcentaje que dan me dieron el 10% a firmar y me cobraron hasta el 12 %

Personable, friendly service. Auto maintenance can be expensive, but a necessity to hang onto your car. They're goid guys, and trustworthy.

Clay Cooley of Arlington treated me fairly with my trade-in and they were respectful. I enjoyed working with my 5 Star Team: Terence, Kyle and Mason. They explained the process and made me comfortable with my final decision.