Reviews
The service experience couldn't have been any better....
The service experience couldn't have been any better. We were given a "next-day" appointment, taken right in upon arrival, offered a loaner car and then were called to pick up the car sooner than expected! Keep up the good work!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
This was my second purchase / vehicle from Mr. Bill Brock...
This was my second purchase / vehicle from Mr. Bill Brock and both experiences were very pleasant. I have worked with other dealerships in the area only to be completely disappointed and exhausted by their "tactics". Quality BMW takes care of all of the details, I literally signed the paperwork and left in my BMW with no hassle, no surprises. Mr. Brock, the manager Ben and the paperwork guy, Ryan had everything ready to go for me. I look forward to working with them again for my next purchase. Thanks, Fellas!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Keisha is a very personable and professional service...
Keisha is a very personable and professional service consultant. I enjoyed working with her very much. Excellent service and attention. It is almost worth the two hour drive to get there - too far away.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Mike the BMW service adviser was very good to work with,...
Mike the BMW service adviser was very good to work with, and was very accommodating. His explanation of the work to be done was very good.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
My car required some repairs. They were done in a timely...
My car required some repairs. They were done in a timely fashion and to my satisfaction. Technicians stayed in touch throughout the prices and I was given a car to drive.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Mr. Vernon was helpful and knowledgable without being...
Mr. Vernon was helpful and knowledgable without being pushy. He promptly replied to any email questions I had and he even helped me locate additional sources for incentives towards the purchase of a BMW X5. The entire purchasing process was pleasant.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I am a repeat BMW cutomer and came back to Bill Brock....
I am a repeat BMW cutomer and came back to Bill Brock. Bill was out of town and Tom helped us as well as the office managegor. They handled me with respect.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
This was my third BMW purchase with Quality Imports and I...
This was my third BMW purchase with Quality Imports and I continue to be impressed with their sales staff. They go out of their way to provide you with a positive buying experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
I was very pleased at the service and how helpful the...
I was very pleased at the service and how helpful the sales people were. It was very professional and the people were caring and very informative.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Ron Vernon is very a knowledgable low key type of sales...
Ron Vernon is very a knowledgable low key type of sales person. I would highly recommend him. Ron laid out options and appears to be a straight shooter
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
