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Mercedes-Benz of Fort Walton Beach

(104 reviews)
Sales hours: 9:00am to 7:00pm
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Sales
Monday 9:00am–7:00pm
Tuesday 9:00am–7:00pm
Wednesday 9:00am–7:00pm
Thursday 9:00am–7:00pm
Friday 9:00am–7:00pm
Saturday 8:00am–6:00pm
Sunday Closed

Reviews

(104 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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The service experience couldn't have been any better....

The service experience couldn't have been any better. We were given a "next-day" appointment, taken right in upon arrival, offered a loaner car and then were called to pick up the car sooner than expected! Keep up the good work!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

This was my second purchase / vehicle from Mr. Bill Brock...

This was my second purchase / vehicle from Mr. Bill Brock and both experiences were very pleasant. I have worked with other dealerships in the area only to be completely disappointed and exhausted by their "tactics". Quality BMW takes care of all of the details, I literally signed the paperwork and left in my BMW with no hassle, no surprises. Mr. Brock, the manager Ben and the paperwork guy, Ryan had everything ready to go for me. I look forward to working with them again for my next purchase. Thanks, Fellas!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Keisha is a very personable and professional service...

Keisha is a very personable and professional service consultant. I enjoyed working with her very much. Excellent service and attention. It is almost worth the two hour drive to get there - too far away.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Mike the BMW service adviser was very good to work with,...

Mike the BMW service adviser was very good to work with, and was very accommodating. His explanation of the work to be done was very good.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

My car required some repairs. They were done in a timely...

My car required some repairs. They were done in a timely fashion and to my satisfaction. Technicians stayed in touch throughout the prices and I was given a car to drive.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Mr. Vernon was helpful and knowledgable without being...

Mr. Vernon was helpful and knowledgable without being pushy. He promptly replied to any email questions I had and he even helped me locate additional sources for incentives towards the purchase of a BMW X5. The entire purchasing process was pleasant.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I am a repeat BMW cutomer and came back to Bill Brock....

I am a repeat BMW cutomer and came back to Bill Brock. Bill was out of town and Tom helped us as well as the office managegor. They handled me with respect.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

This was my third BMW purchase with Quality Imports and I...

This was my third BMW purchase with Quality Imports and I continue to be impressed with their sales staff. They go out of their way to provide you with a positive buying experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I was very pleased at the service and how helpful the...

I was very pleased at the service and how helpful the sales people were. It was very professional and the people were caring and very informative.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Ron Vernon is very a knowledgable low key type of sales...

Ron Vernon is very a knowledgable low key type of sales person. I would highly recommend him. Ron laid out options and appears to be a straight shooter

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.