Gunther Volkswagen Volvo Cars Delray Beach

All the service people I’ve worked with at Gunther Volvo are great. Chris and Daley were both very helpful in getting my car in for a service issue and they kept me informed of my vehicle’s progress and made the whole service a smooth experience and explained things every step of the way from drop off to check out

I have always had an excellent experience at Gunther Volvo Delray. My service supervisor Dominick has always been helpful, professional and very considerate of my needs, and I highly recommend him. Whatever it takes, he gets it done.

Dominick at the Service desk was amazing. He immediately put me at ease on the phone when I called in. The service guy I spoke to at the other Gunther dealership wasn’t nearly as nice. I bought an extended warranty from my home dealership and he persevered through what I’m sure was a lot of red tape. Meanwhile, he was also working with another impatient customer that was a total jerk, but Dominick treated him with respect and kindness that was not deserved! Dealing with anything car related makes me anxious, but Dominick made it totally painless. Thank you Dominick!!! You are the best!!!

My advisor Kaitlyn is a pleasure to deal with, my device was quick and done very well .

Kaitlyn is a real treasure. She has a way that makes you feel comfortable and the expertise to get things done properly. I appreciate her honesty and caring.

I am very satisfy with Dominick Espada as advisor, very professional and personable person always willing to help.

Upon going to the dealership for the ID4 National Lease program, we were advised they had 2 cars that met the program criteria. When asking if the lease was 10k miles per year over the course of the 24 months, we were advised it was 7.5k miles by the Sales Manager. We then discussed various monthly parents with purchasing miles up front to know monthly payment over and above the $149. We did decide to purchase an additional 5000 miles to have 20k over the course of the 24 months. The day after we realized the National Program was already 20k miles. We called the Sales Manager to correct the deal, which were informed it was not a base car due to the fact the factory installed rubber floor mats for $300 and told us if we do not like it return the car. Rubber floor mats does not change the model of the car from a standard to a Pro. Again, we were told the cars they had met the lease criteria. This has been the worse customer experience I have had in the 35 years of purchasing or leasing a car. They will not honor a National Program because of rubber floor mats installed by the factory. Their lack of customer service will be my first and last time purchasing from this dealership. I will also no recommend this dealership to my friends, neighbors and or community. RUBBER FLOOR MATS FOR 5000 MILES...... Great Customer Services. Do the right thing. Don't tell me to return the car and roll back the deal. Miles so not cost you anything, but it cost me $0.12 upfront. It is not the money, but the principle. We are now 9 days post lease with no resolution. This is a simple correction to the paperwork to meet the lease language. The dealer did not know their own MFC deal when inquiring at the sales desk. The Sales Management Team has been arrogant in their continued messaging. I stress the highest level of caution if you choose this dealership for not standing behind the programs that are offered and the bait and switch. Caller ID leads to voicemail each and every call, so they will ghost you. I await a call back regarding this matter for resolution.

Kaitlyn is great. She keeps me informed of the status of my car while I wait. She is a very pleasant person. What I don't like is having to pay 3% extra to use my credit card. For a dealer who charges $54 for a fuse that I can buy at an auto store for $4.50 it is an insult to nickle and dime the customs for using a credit card. Frank Cook

My first visit to Gunther Volvo. I purchased an XC90 elsewhere last month and needed an oil change and all around checkup! I was lucky to meet Service Advisor, Kaitlyn. An appt was made and two days later all is well. Kaitlyn is knowledgeable and understood my concerns. I was happy and will use the Service Dept again. Good going Kaitlyn.

Christian was helpful and responsive. My minor problem was resolved. This was my second usage of this Service Dept with satisfactory results.