Reviews
Poor service experience
Made an appointment for service and loaner car which was confirmed Arrived before scheduled time Spoke to somebody outside confirming appointment and loaner car Told me to go inside and wait After 15 minutes I inquired about loaner car They said engine light on No other car available Waited more time Advisor said they can’t fix now will bring my car in soon for service Waited more time After 30-40 minutes said car was ready unless I wanted a wash which I did Said it would be ready in 5 minutes Waited 35 minutes...no car or key Inquired at desk. No key or paperwork Went outside saw car ready Asked why I’m waiting Someone checked and serviceman came in gave me keys and I signed paperwork and left Time wasted 1 hour 40 minutes! A TOTAL WASTE OF MY TIME!!!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Dukaytravel, thank you for your feedback and taking the time to share your concerns. While we undergo our expansion processes, we are doing our best to take care of each and every customer with the same level of customer service they expect from Gunther. As it does not excuse the miscommunication with your loaner vehicle arrangements, we appreciate your patience as you awaiting the completion of your vehicle's service. We understand that you have already discussed your experience with our Service Manager but if there are any additional concerns present, we would love the opportunity to address them. Thank you for your time.
Service
I was told that my recalled part was in stock on The day before my appointment. I came in at 10am the following day and was sent away because there wasn’t a replacement part for me
- Customer service 5.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
QTIP0, thank you for taking the time to share your visit with us as well take this opportunity to address your concerns. These parts are not only very limited but they are in high demand due to other customer's needing this very same recall. We understand the frustrations this may have caused you but we greatly appreciate the time and patience you have invested at our dealership.
Perfection
David was absolutely amazing he got straight to the point didn’t have to to wait 10 hours veryProfessionali would definitely recommend you for first time buyer experience
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Dororthy, a straight forward and to the point purchasing processes is exactly what you wanted and that is exactly what David delivered. Thank you for recommending our services as the perfect place for your first-time buying experience.
Recall
I had Made an appointment for the recall and was told that I would receive a phone call if the parts were not available. I did not receive a call so I arrived at my appointment time, checked in and had someone picking me up. About 10 minutes later I was advised that they did NOT have the part and I would have to come back. Again I made arrangements to come back a 2nd time.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Dcaron, thank you for taking the time to share your recall processes with us. It sounds like there was some miscommunication and we would like to take this opportunity to explain our recall procedures. We would first need to have your vehicle physically here for an inspection as well as collect your VIN before we can order any parts. These parts are not only very limited but they are in high demand due to other customer's needing this very same recall. We understand the frustrations this may have caused you but we greatly thank you for the time and patience you have invested at our dealership.
Excellent Buying Experience
Friendly, professional, and courteous staff. Worked with me to make the numbers work. They delivered the exact car I wanted at a price I could afford, and got me out the door with my new car quickly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Marc, thank you for recognizing how our team was able to achieve an affordable and timely car buying experience for you! We appreciate your business with Gunther Volkswagen Delray Beach.
Quick service
Brought my new Jetta in for it's 1st oil change and was impressed with the prompt service. Oil change with safety inspection lasted roughly 45 minutes.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Kevin, within 45 minutes, our service department was able to complete your Jetta's oil change and make your visit as prompt and convenient as possible.
Amazing Customer Service
The service was prompt and as always, Gunther went above and beyond and has the best staff around. Lucas was great, knowledgeable, and helped make my service experience quick and painless. Thank you guys!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Meg, as always, Lucas went above and beyond to make your service experience as prompt and painless as possible. Thank you for your gratitude and for rewarding us with your 5-star review.
Dick Uhler is the MVP
Car buying can be a difficult and time consuming process, however, working with Dick Uhler makes it a pleasure. Worked closely with Dick throughout the process ultimately getting a great deal without the hassle. Thanks Dick! Highly recommended if you are in the market for a new car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jcquintana, by working closely with Dick, he was able to understand your needs and make your car buying process hassle-free and easy. Thank you for your high recommendation for our services and compliments for our team.
Service
Everyone was very vitreous and friendly the waiting area was comfortable and the service was done in a reasonable amount of time. It was my first service there and I was very pleased
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Dinna Marie, we appreciate your feedback on the vitreous and friendly manner in which your service visit was completed. It's a pleasure to make servicing your vehicle, a comfortable and timely experience.
Easy , efficient, friendly
This is a great dealership, I went in for service they took my vehicle immediately. The service person was super friendly and efficient. They called me on the phone when they were done, since I wasn't in a hurry and went to lunch. I definitely will always take my vehicle to this dealer even though I live in Miami.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Arlene, as soon as your vehicle was taken back, our team did their best to keep you up to date with the completion of your service. Thank you for making the drive out to see us, it's a pleasure to hear how we provided you with such an easy and efficient experience.