Reviews
Terrible service, car was dirty, AND they lied about the
Terrible service, car was dirty, AND they lied about the car. The car was fenugreek with MULTIPLE scratches, very dirty interior, and the tires and wheels were NOT the same ones displayed in the pics they sent me. DO NOT BUY FROM THIS DEALERSHIP! Bait and Switch. I'm active military so I'm used to buying things sight unseen. These guys deliberately mislead me about the condition of the car (scratches and curb rash). It was a great deal so I asked what could be wrong with the car. I was told a couple scratches that they'd deal with as a favor to me. But the car came delivered with multiple scratches, dirty interior, and they put car tires and wheels on the car that weren't in the photos they sent me. The tires were not run-flat as advertised, and the wheels were screwed up with significant curb rash! None of the pics have curb rash and I have the photos to prove it. When I confronted them about deceiving me, they have mostly ignored me and aren't seemingly willing to work with me at all. I understand I'm at some fault here, but I thought talking to them as professionals could produce a positive resolution. I was wrong. GO SOMEWHERE ELSE
Terrible service, car was dirty, AND they lied about the
Terrible service, car was dirty, AND they lied about the car. The car was fenugreek with MULTIPLE scratches, very dirty interior, and the tires and wheels were NOT the same ones displayed in the pics they sent me. DO NOT BUY FROM THIS DEALERSHIP! Bait and Switch. I'm active military so I'm used to buying things sight unseen. These guys deliberately mislead me about the condition of the car (scratches and curb rash). It was a great deal so I asked what could be wrong with the car. I was told a couple scratches that they'd deal with as a favor to me. But the car came delivered with multiple scratches, dirty interior, and they put car tires and wheels on the car that weren't in the photos they sent me. The tires were not run-flat as advertised, and the wheels were screwed up with significant curb rash! None of the pics have curb rash and I have the photos to prove it. When I confronted them about deceiving me, they have mostly ignored me and aren't seemingly willing to work with me at all. I understand I'm at some fault here, but I thought talking to them as professionals could produce a positive resolution. I was wrong. GO SOMEWHERE ELSE
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Terrible service, car was dirty, AND they lied about the
Terrible service, car was dirty, AND they lied about the car. The car was fenugreek with MULTIPLE scratches, very dirty interior, and the tires and wheels were NOT the same ones displayed in the pics they sent me. DO NOT BUY FROM THIS DEALERSHIP! Bait and Switch. I'm active military so I'm used to buying things sight unseen. These guys deliberately mislead me about the condition of the car (scratches and curb rash). It was a great deal so I asked what could be wrong with the car. I was told a couple scratches that they'd deal with as a favor to me. But the car came delivered with multiple scratches, dirty interior, and they put car tires and wheels on the car that weren't in the photos they sent me. The tires were not run-flat as advertised, and the wheels were screwed up with significant curb rash! None of the pics have curb rash and I have the photos to prove it. When I confronted them about deceiving me, they have mostly ignored me and aren't seemingly willing to work with me at all. I understand I'm at some fault here, but I thought talking to them as professionals could produce a positive resolution. I was wrong. GO SOMEWHERE ELSE
Terrible service, car was dirty, AND they lied about the
Terrible service, car was dirty, AND they lied about the car. The car was fenugreek with MULTIPLE scratches, very dirty interior, and the tires and wheels were NOT the same ones displayed in the pics they sent me. DO NOT BUY FROM THIS DEALERSHIP! Bait and Switch. I'm active military so I'm used to buying things sight unseen. These guys deliberately mislead me about the condition of the car (scratches and curb rash). It was a great deal so I asked what could be wrong with the car. I was told a couple scratches that they'd deal with as a favor to me. But the car came delivered with multiple scratches, dirty interior, and they put car tires and wheels on the car that weren't in the photos they sent me. The tires were not run-flat as advertised, and the wheels were screwed up with significant curb rash! None of the pics have curb rash and I have the photos to prove it. When I confronted them about deceiving me, they have mostly ignored me and aren't seemingly willing to work with me at all. I understand I'm at some fault here, but I thought talking to them as professionals could produce a positive resolution. I was wrong. GO SOMEWHERE ELSE
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Terrible service, car was dirty, AND they lied about the
Terrible service, car was dirty, AND they lied about the car. The car was delivered with MULTIPLE scratches, very dirty interior, and the tires and wheels were NOT the same ones displayed in the pics they sent me. DO NOT BUY FROM THIS DEALERSHIP! Bait and Switch. I'm active military so I'm used to buying things sight unseen. These guys deliberately mislead me about the condition of the car (scratches and curb rash). It was a great deal so I asked what could be wrong with the car. I was told a couple scratches that they'd deal with as a favor to me. But the car came delivered with multiple scratches, dirty interior, and they put car tires and wheels on the car that weren't in the photos they sent me. The tires were not run-flat as advertised, and the wheels were screwed up with significant curb rash! None of the pics have curb rash and I have the photos to prove it. When I confronted them about deceiving me, they have mostly ignored me and aren't seemingly willing to work with me at all. I understand I'm at some fault here, but I thought talking to them as professionals could produce a positive resolution. I was wrong. GO SOMEWHERE ELSE
Terrible service, car was dirty, AND they lied about the
Terrible service, car was dirty, AND they lied about the car. The car was delivered with MULTIPLE scratches, very dirty interior, and the tires and wheels were NOT the same ones displayed in the pics they sent me. DO NOT BUY FROM THIS DEALERSHIP! Bait and Switch. I'm active military so I'm used to buying things sight unseen. These guys deliberately mislead me about the condition of the car (scratches and curb rash). It was a great deal so I asked what could be wrong with the car. I was told a couple scratches that they'd deal with as a favor to me. But the car came delivered with multiple scratches, dirty interior, and they put car tires and wheels on the car that weren't in the photos they sent me. The tires were not run-flat as advertised, and the wheels were screwed up with significant curb rash! None of the pics have curb rash and I have the photos to prove it. When I confronted them about deceiving me, they have mostly ignored me and aren't seemingly willing to work with me at all. I understand I'm at some fault here, but I thought talking to them as professionals could produce a positive resolution. I was wrong. GO SOMEWHERE ELSE
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Terrible service, car was dirty, AND they lied about the
Terrible service, car was dirty, AND they lied about the car. The car was fenugreek with MULTIPLE scratches, very dirty interior, and the tires and wheels were NOT the same ones displayed in the pics they sent me. DO NOT BUY FROM THIS DEALERSHIP! Bait and Switch. I'm active military so I'm used to buying things sight unseen. These guys deliberately mislead me about the condition of the car (scratches and curb rash). It was a great deal so I asked what could be wrong with the car. I was told a couple scratches that they'd deal with as a favor to me. But the car came delivered with multiple scratches, dirty interior, and they put car tires and wheels on the car that weren't in the photos they sent me. The tires were not run-flat as advertised, and the wheels were screwed up with significant curb rash! None of the pics have curb rash and I have the photos to prove it. When I confronted them about deceiving me, they have mostly ignored me and aren't seemingly willing to work with me at all. I understand I'm at some fault here, but I thought talking to them as professionals could produce a positive resolution. I was wrong. GO SOMEWHERE ELSE
Terrible service, car was dirty, AND they lied about the
Terrible service, car was dirty, AND they lied about the car. The car was fenugreek with MULTIPLE scratches, very dirty interior, and the tires and wheels were NOT the same ones displayed in the pics they sent me. DO NOT BUY FROM THIS DEALERSHIP! Bait and Switch. I'm active military so I'm used to buying things sight unseen. These guys deliberately mislead me about the condition of the car (scratches and curb rash). It was a great deal so I asked what could be wrong with the car. I was told a couple scratches that they'd deal with as a favor to me. But the car came delivered with multiple scratches, dirty interior, and they put car tires and wheels on the car that weren't in the photos they sent me. The tires were not run-flat as advertised, and the wheels were screwed up with significant curb rash! None of the pics have curb rash and I have the photos to prove it. When I confronted them about deceiving me, they have mostly ignored me and aren't seemingly willing to work with me at all. I understand I'm at some fault here, but I thought talking to them as professionals could produce a positive resolution. I was wrong. GO SOMEWHERE ELSE
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Terrible service, car was dirty, AND they lied about the
Terrible service, car was dirty, AND they lied about the car. The car was fenugreek with MULTIPLE scratches, very dirty interior, and the tires and wheels were NOT the same ones displayed in the pics they sent me. DO NOT BUY FROM THIS DEALERSHIP! Bait and Switch. I'm active military so I'm used to buying things sight unseen. These guys deliberately mislead me about the condition of the car (scratches and curb rash). It was a great deal so I asked what could be wrong with the car. I was told a couple scratches that they'd deal with as a favor to me. But the car came delivered with multiple scratches, dirty interior, and they put car tires and wheels on the car that weren't in the photos they sent me. The tires were not run-flat as advertised, and the wheels were screwed up with significant curb rash! None of the pics have curb rash and I have the photos to prove it. When I confronted them about deceiving me, they have mostly ignored me and aren't seemingly willing to work with me at all. I understand I'm at some fault here, but I thought talking to them as professionals could produce a positive resolution. I was wrong. GO SOMEWHERE ELSE
Terrible service, car was dirty, AND they lied about the
Terrible service, car was dirty, AND they lied about the car. The car was fenugreek with MULTIPLE scratches, very dirty interior, and the tires and wheels were NOT the same ones displayed in the pics they sent me. DO NOT BUY FROM THIS DEALERSHIP! Bait and Switch. I'm active military so I'm used to buying things sight unseen. These guys deliberately mislead me about the condition of the car (scratches and curb rash). It was a great deal so I asked what could be wrong with the car. I was told a couple scratches that they'd deal with as a favor to me. But the car came delivered with multiple scratches, dirty interior, and they put car tires and wheels on the car that weren't in the photos they sent me. The tires were not run-flat as advertised, and the wheels were screwed up with significant curb rash! None of the pics have curb rash and I have the photos to prove it. When I confronted them about deceiving me, they have mostly ignored me and aren't seemingly willing to work with me at all. I understand I'm at some fault here, but I thought talking to them as professionals could produce a positive resolution. I was wrong. GO SOMEWHERE ELSE
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello, Your feedback is very important to us, as customer satisfaction is our top priority. We would appreciate the chance to speak with you about the status of the vehicle you purchased from our Sales Team, as well as the level of communication you have received. Please reach out to us so we may discuss this further. Best regards, CardinaleWay Mazda Team (951) 393-0711
Avoid this dealership at all costs.
Avoid this dealership at all costs. Do not buy a used vehicle here they will sell you a lemon. They truck they sold me is a complete piece of junk. The transmission started slipping 5 days later along with a check engine light. I took it in for service and they had my truck over one month. They still did not fix the issues. They deleted the check engine light and the problems were still there , along with some new issues. They didn't put the crankcase cover back on and tampered with the (ecm) computer. They also messed up the abs brakes. They didn't replace the pcv valve like they said they were going to do. They are dishonest. They're 30 day , 3000 mile warranty means nothing to them. No integrity whatsoever. I'll be taking them to court. Be safe, get a Toyota or Honda.
Avoid this dealership at all costs.
Avoid this dealership at all costs. Do not buy a used vehicle here they will sell you a lemon. They truck they sold me is a complete piece of junk. The transmission started slipping 5 days later along with a check engine light. I took it in for service and they had my truck over one month. They still did not fix the issues. They deleted the check engine light and the problems were still there , along with some new issues. They didn't put the crankcase cover back on and tampered with the (ecm) computer. They also messed up the abs brakes. They didn't replace the pcv valve like they said they were going to do. They are dishonest. They're 30 day , 3000 mile warranty means nothing to them. No integrity whatsoever. I'll be taking them to court. Be safe, get a Toyota or Honda.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Avoid this dealership at all costs.
Avoid this dealership at all costs. Do not buy a used vehicle here they will sell you a lemon. They truck they sold me is a complete piece of junk. The transmission started slipping 5 days later along with a check engine light. I took it in for service and they had my truck over one month. They still did not fix the issues. They deleted the check engine light and the problems were still there , along with some new issues. They didn't put the crankcase cover back on and tampered with the (ecm) computer. They also messed up the abs brakes. They didn't replace the pcv valve like they said they were going to do. They are dishonest. They're 30 day , 3000 mile warranty means nothing to them. No integrity whatsoever. I'll be taking them to court. Be safe, get a Toyota or Honda.
Avoid this dealership at all costs.
Avoid this dealership at all costs. Do not buy a used vehicle here they will sell you a lemon. They truck they sold me is a complete piece of junk. The transmission started slipping 5 days later along with a check engine light. I took it in for service and they had my truck over one month. They still did not fix the issues. They deleted the check engine light and the problems were still there , along with some new issues. They didn't put the crankcase cover back on and tampered with the (ecm) computer. They also messed up the abs brakes. They didn't replace the pcv valve like they said they were going to do. They are dishonest. They're 30 day , 3000 mile warranty means nothing to them. No integrity whatsoever. I'll be taking them to court. Be safe, get a Toyota or Honda.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
This is the WORST DEALERSHIP!
This is the WORST DEALERSHIP!!! Do not buy here they sell garbage cars. We bought a new 202 Jeep from this dealership 4 months ago and we traded our perfectly fine ZL1 for this junk of a car. Just to find out 4 months later that the car ver heats every 5 seconds! We took it in yesterday to get it checked. Mind you we paid for a warranty that is supposed to cover anything and everything MOTOR wise, mechanical, and transmission. Just for them to take 10 hours to check the car, $250 for diagnostic, and claiming the warranty wasn't approved we would have to pay out of pocket $15k = 3k to have the engine removed from the vehicle!!! Why would we have to pay for repair on a on "Good condition" vehicle? Not to mention when we purchased the vehicle they refrained from letting us know the final price to which come to find out this piece of junk was $65k We will see them in court!!
This is the WORST DEALERSHIP!
This is the WORST DEALERSHIP!!! Do not buy here they sell garbage cars. We bought a new 202 Jeep from this dealership 4 months ago and we traded our perfectly fine ZL1 for this junk of a car. Just to find out 4 months later that the car ver heats every 5 seconds! We took it in yesterday to get it checked. Mind you we paid for a warranty that is supposed to cover anything and everything MOTOR wise, mechanical, and transmission. Just for them to take 10 hours to check the car, $250 for diagnostic, and claiming the warranty wasn't approved we would have to pay out of pocket $15k = 3k to have the engine removed from the vehicle!!! Why would we have to pay for repair on a on "Good condition" vehicle? Not to mention when we purchased the vehicle they refrained from letting us know the final price to which come to find out this piece of junk was $65k We will see them in court!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Adrian Parnass is incompetent, aggressive, rude,
Adrian Parnass is incompetent, aggressive, rude, condescending, completely apathetic, and spectacularly lacking in professionalism (and racist in my experience). We visited the dealership to trade in our Mazda and explore potential purchase options. The initial salesman was courteous, offering us coffee and snacks despite our polite refusal. After a test drive, Adrian took over without understanding our requirements. He aggressively pushed us to make a quick decision, and when we explained we needed time to weigh our options, he turned rude and condescending. His sarcastic comment, "Did you stop here for coffee and then intend to go to your drive to LA," was uncalled for. When we tried to reason with this numb person and failed to get a logical thought through his brick for brains, he dismissively said, "See you after 4 years," referencing a previous visit for a repair. At that time they had done the evaluation voluntarily when we were only there for a repair on the car. Adrian never apologized, leaving us feeling undervalued and disrespected. Thankfully, the initial salesman and Ricky Aguilar showed some empathy, but the damage was done. This dealership lost our business and made us feel unappreciated, contrary to their claims of valuing loyal customers. Beyond disappointed.
Adrian Parnass is incompetent, aggressive, rude,
Adrian Parnass is incompetent, aggressive, rude, condescending, completely apathetic, and spectacularly lacking in professionalism (and racist in my experience). We visited the dealership to trade in our Mazda and explore potential purchase options. The initial salesman was courteous, offering us coffee and snacks despite our polite refusal. After a test drive, Adrian took over without understanding our requirements. He aggressively pushed us to make a quick decision, and when we explained we needed time to weigh our options, he turned rude and condescending. His sarcastic comment, "Did you stop here for coffee and then intend to go to your drive to LA," was uncalled for. When we tried to reason with this numb person and failed to get a logical thought through his brick for brains, he dismissively said, "See you after 4 years," referencing a previous visit for a repair. At that time they had done the evaluation voluntarily when we were only there for a repair on the car. Adrian never apologized, leaving us feeling undervalued and disrespected. Thankfully, the initial salesman and Ricky Aguilar showed some empathy, but the damage was done. This dealership lost our business and made us feel unappreciated, contrary to their claims of valuing loyal customers. Beyond disappointed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Adrian Parnass is incompetent, aggressive, rude,
Adrian Parnass is incompetent, aggressive, rude, condescending, completely apathetic, and spectacularly lacking in professionalism (and racist in my experience). We visited the dealership to trade in our Mazda and explore potential purchase options. The initial salesman was courteous, offering us coffee and snacks despite our polite refusal. After a test drive, Adrian took over without understanding our requirements. He aggressively pushed us to make a quick decision, and when we explained we needed time to weigh our options, he turned rude and condescending. His sarcastic comment, "Did you stop here for coffee and then intend to go to your drive to LA," was uncalled for. When we tried to reason with this numb person and failed to get a logical thought through his brick for brains, he dismissively said, "See you after 4 years," referencing a previous visit for a repair. At that time they had done the evaluation voluntarily when we were only there for a repair on the car. Adrian never apologized, leaving us feeling undervalued and disrespected. Thankfully, the initial salesman and Ricky Aguilar showed some empathy, but the damage was done. This dealership lost our business and made us feel unappreciated, contrary to their claims of valuing loyal customers. Beyond disappointed.
Adrian Parnass is incompetent, aggressive, rude,
Adrian Parnass is incompetent, aggressive, rude, condescending, completely apathetic, and spectacularly lacking in professionalism (and racist in my experience). We visited the dealership to trade in our Mazda and explore potential purchase options. The initial salesman was courteous, offering us coffee and snacks despite our polite refusal. After a test drive, Adrian took over without understanding our requirements. He aggressively pushed us to make a quick decision, and when we explained we needed time to weigh our options, he turned rude and condescending. His sarcastic comment, "Did you stop here for coffee and then intend to go to your drive to LA," was uncalled for. When we tried to reason with this numb person and failed to get a logical thought through his brick for brains, he dismissively said, "See you after 4 years," referencing a previous visit for a repair. At that time they had done the evaluation voluntarily when we were only there for a repair on the car. Adrian never apologized, leaving us feeling undervalued and disrespected. Thankfully, the initial salesman and Ricky Aguilar showed some empathy, but the damage was done. This dealership lost our business and made us feel unappreciated, contrary to their claims of valuing loyal customers. Beyond disappointed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair