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H. M. Brown Automotive

(449 reviews)
Sales hours: 8:30am to 6:00pm
View all hours
Sales
Monday 8:30am–6:00pm
Tuesday 8:30am–6:00pm
Wednesday 8:30am–6:00pm
Thursday 8:30am–6:00pm
Friday 8:30am–6:00pm
Saturday 9:00am–2:00pm
Sunday Closed
(888) 521-4742 (888) 521-4742

Reviews

(449 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of H. M. Brown Automotive from DealerRater.

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Absolutely the most easiest trade and buying experience

Absolutely the most easiest trade and buying experience ever. I was dreading buying a new car but Jason squared everything away and made it the best experience. Thank you so much for helping us out!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Great experience

With summer around the corner I was craving a vehicle that could get me off grid. Dion helped me greatly by finding me the perfect vehicle for my goals. He even helped me outfit it with some off-road essentials. I highly recommend working with Dion Martinez if you’re searching for a new car. He’s bound to find the best option for your needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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The only way to buy a vehicle.

Best place to purchase a car ! Makes it easy, saves money, and eliminates headache. Bought an awesome 4Runner from H.M Brown and the experience was phenomenal

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Way to purchase a car!

Best way to buy a car! Grant Tomazin is personable, fair, and honest! H.M. Brown and Grant made my car buying experience easy and painless.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Ghosted

I went to HM Brown in person on May 3rd to start the process of buying a vehicle for my wife. I gave some parameters of what I was looking for. I was told I would be contacted when any prospects would be found. After 1 month, no response. I emailed and called and I felt the broker had forgotten I even spoke with him. I informed him that I could bend the parameters to widen the search and I even sent links to over 10 vehicles to give an idea of what I was looking for. Another month passes and by 4th of July I had sent another email to inquire the status. By the way, I can travel and I was willing to go national for a vehicle. Again, crickets on a response. After 3 months of no information, no response and no action, I had no choice but to take my money and business elsewhere. Within 1 week, I was able to purchase my wife's dream car by August. I was basically ghosted by HM Brown from the start. I don't know if they didn't take me seriously or plain forgot about me. Poor customer service.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Give Perrry a call!

I recently worked with Perry Moss at H.M. Brown in purchasing a new Toyota Tundra and couldn't be happier with the overall process. Due to many factors that were out of his/our control (COVID, supply chain shortages, etc.), the process took some time. However, throughout it all, Perry remained engaged and kept me informed with regular updates and options to consider. We ultimately found exactly what I was looking for and I couldn't be more pleased! I would highly recommend contacting Perry to assist you with your next automobile purchase!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Mitch Reynolds is amazing!

Mitch Reynolds is one amazing person to work with. He was always answering my questions without delay, made the process of leasing a new vehicle seamless and painless and is still answering my questions after I leased my vehicle through him. He is very knowledgeable and extremely kind. I would refer him to everyone I know! My husband also leased a car through Mitch and had the exact same experience. An outstanding person! I will continue to lease through Mitch!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Jesse Blum is the Man

My daughter just purchased her first ever car today from Jesse Blum at H.M. Brown.. We called him late last week, told him what we wanted with the extra options in a 2021 Camry and he found us exactly what she was looking for and the exact color. Easiest car purchase I have ever been involved in. Great Job Jesse. He is now looking for a car for my wife.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Brandon Jensen was AMAZING!

I loved working with Brandon Jensen! He made buying a car so easy and enjoyable. I got to test drive cars from all different brands, and found exactly what we were looking for. They were able to work with my busy schedule so it was great to pick up my new car on Christmas Eve with the big red bow and all! There's no better way to get into a new vehicle then going through Brandon.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Jacob Stransky

Jacob Stransky was our broker and he was remarkable. We provided very tight purchase margins and Jacob bent over backward to work within them to find a vehicle we are very pleased to own. Jacob allowed me to search online for vehicles I was interested in and he made arrangement to pick them up so I could view them at HM Brown. Jacob did everything within his control to ensure the deliver of a clean, quality vehicle. Well Done!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 3.0
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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