Reviews
Great service a very clean facility
I had a great experience at your Ford Company everybody is nice and they got everything done they make sure that everything is working good in your car and they wash your car and it was really nice and I really appreciate it
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Troy, we are glad to hear you enjoyed your recent visit to our service department. At Gillespie Ford we believe clean cars make happy customers and are pleased to hear you appreciated your free car wash! Best, Gillespie Ford Team
Good salesman David
Salesman David Salerno was easy to work with. He was very patient and listened to what I needed as I changed my interest from a SUV to a truck
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Best, Gillespie Ford Team
Great service
I called and was able to get appointment on same day. Kristy kept me informed while my car was being worked on.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Best, Gillespie Ford Team
Great Service
I did not have an appointment but had a dead battery in my car before going to work. I was able to jump start it and brought it in right away. I was impressed how quickly they were able to take care of my vehicle without an appointment and get me to work on time. Thanks!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Best, Gillespie Ford Team
Customer service sucks!
Reached out to them and got a fast automated email response. 2 days later I get a guy telling me that yes indeed they had it in stock but did not provide me with a trade in quote. We spoke on the phone and he wanted me to rush into buying. I sent him vin number and pics, have still to hear from him. I check the same truck with same stock # a few days later and they raised the price by about 3 grand. 5 days later I got a “ how satisfied are you” email. I said nada satisfied ok then 2 days later they call me. I mean I appreciate the worry I mean the DELAYED worrisome you guys got
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Excellent customer service
excellent customer service from making the appointment to dropping off the car to picking it up. I was treated well by everyone.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Best, Gillespie Ford Team
Awesome service as usual.
Bring my truck in for almost everything that needs a professional. I do all the little things (brakes, sensors, coolant flush, thermostat, window motors, shattered rear window which I know has been an issue and other things). All in all, you are great for service and quality. You even wash my truck once in awhile and on occasion give complimentary washer fluid. What's not to like? Just awesome...
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Wow, your kind words took our breath away! We are so glad your recent visit was such a success, and we hope you won’t hesitate to reach out again in the future. Best, Gillespie Ford Team
Oil Change. Great Service.
Responsive! Attention! Care! Delivery! Timely! Arrived at the Service center. Door was open. checked in! Service was immediate. Krysty went over and above to assist me. I value that.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your outstanding review! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Gillespie Ford Team
Great experience
It was the best experience I have had buying a truck. They let me drive different trucks and Frank the sales person was very knowledgeable about of the different options on the trucks. I never felt pressured to buy but felt fully informed about what I was buying. I bought this truck in a state that I don't live in but would go back there again especially if Frank were still there.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
It is very kind of you to write us such a nice review. We're proud to offer our customers a pressure-free shopping experience, and I'm glad to hear that was the case for you on your recent visit to Gillespie Ford. Thank you so much for your business and please let us know if there's anything else we can do for you. Best, Gillespie Ford Team
Great service.
friendly service personnel. went out of their way to keep me informed of the service being done. I have all my oil changtes done at Gillespie Ford.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Alex, thank you for taking the time out of your day to share your wonderful experience with us. We are delighted to hear you were treated with prompt, courteous, and informative service on your vehicle. We hope you will give us the opportunity to help you again whenever it's time for your next service. Best, Gillespie Ford Team