Reviews
Great service
Chris H is a great manager , always helpful . Chris in finance also quite nice . All around great place .
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Best, Gillespie Ford Team
Friendly staff, convenient location, great mechani
Very friendly staff and convenient location. They took care of a recall that I wasn't even notified of yet! My mechanic, Dan, is wonderful.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Diane, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Best, Gillespie Ford Team
Lee R, was great to work with. He listened and kept...
Lee R, was great to work with. He listened and kept things above board. My interaction with him was very professional. He should definitely be getting more customers. He has good customer service instincts. Cupcakes are in the works! ☺️
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Best, Gillespie Ford Team
Excellent salesman
Lee was great! He was very receptive to me saying I don't want a no haggle interaction. It was very much appreciated. He went above and beyond.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Best, Gillespie Ford Team
Great experience!
Honesty and upfront in the sales process. Nothing was "snuck in" after the deal was made. I can always trust whomever I am dealing with...Some of the best service I have experienced in the industry.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Best, Gillespie Ford Team
Honesty and upfront in the sales process. Nothing was...
Honesty and upfront in the sales process. Nothing was "snuck in" after the deal was made. I can always trust whomever I am dealing with...Some of the best service I have experienced in the industry. This is the seventh car we have purchased from Gillespie...We will keep coming back!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Best, Gillespie Ford Team
Misleading advertised pricing
I asked for details on F-150 pricing found on Cars.com and on Gillespie website. Customer service first told me pricing is correct, then sales manager sent quote that was $6000 more. When I asked about difference I was then put in contact with salesman who told me website was wrong on that vehicle. I checked later and it was changed but still $2000 less than sales manager quoted. Talked to salesman again who confirmed all pricing was correct. I then offered to purchase a different truck at advertised price and never heard from them again. BEWARE OF BAIT AND SWITCH type of pricing with goal of getting you to dealership!
- Customer service 2.0
- Buying process 2.0
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Bud, we want to learn more regarding your recent visit as your experience does not reflect our values. We pride ourselves on exceptional customer service, so the details you've mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience. Best, Gillespie Ford Team
Outstanding Service,
Smooth process from start to finish. I was helped with no problems. The Rep also assisted me with my "Right Track". Thank you for your Support!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Best, Gillespie Ford Team
Fantastic service
Great customer service, professional and timely. I would highly recommend this service department to friends and family. Sarah from service was very helpful
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We cannot thank you enough for your wonderful review of Gillespie Ford and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Best, Gillespie Ford Team
Great Service, Great Sales
Very responsive took no time at all to get in and out after trading in my 2017 F250 for a 2020F250
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Best, Gillespie Ford Team