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West Herr Nissan of Williamsville

(930 reviews)
2023 consumer dealer award
View 1 awards
2023 consumer dealer award

Reviews

(930 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Everyone worked their best to help me with an issue....

Everyone worked their best to help me with an issue.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent service from pull-up to pull-out!!Very...

Excellent service from pull-up to pull-out!! Very friendly atmosphere with service associates always willing to assist you. Additionally, honest assessment of your car needs. Greg John

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Clean, good service. Online booking worked great. Nice...

Clean, good service. Online booking worked great. Nice waiting room with Wifi. Justine is doing an excellent job taking care of customers car care needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Always great service at West Herr Infiniti. Service is...

Always great service at West Herr Infiniti. Service is always performed beyond my expectations. Makes me glad I purchased and have service done at West Herr.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I was very surprised to have my vehicle serviced so...

I was very surprised to have my vehicle serviced so promptly as I was a walk-in. I can’t say enough about this dealership and their Service Dept . Never had a bad experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Consumer response

Very happy with your sales and services!

My experience was flawless, I was given a loaner car...

My experience was flawless, I was given a loaner car conducive to my needs, my brakes were replaced at a decent price and Justine was wonderful. Extremely accommodating and extremely efficient.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Everybody at the dealership was great. Justine answered...

Everybody at the dealership was great. Justine answered thoroughly all our questions and helped us pick the right vehicle and made the transaction smooth and easy for us, she is great! This was my second car I bought from her. Jonathon was also very helpful and addressed our concerns Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great service department. Responsive and very helpful....

Great service department. Responsive and very helpful. James goes out of his way to ensure your satisfaction. THX Weat Herr Infiniti Williamsville!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Dan Fabrizio Jr is very knowledgeable about the vehicles...

Dan Fabrizio Jr is very knowledgeable about the vehicles that are sold. He is very kind and considerate to what you want in a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Fantastic job by all

Wonderful job by all of the workers ,great service at all ends.would definitely go there again to buy a car ....it is a super place . Tiffany provided us with terrific service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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