Reviews
Very friendly
I took my truck in for the regular maintenance oil change. Everyone is very friendly. Though the wait was a little long for an old change, I had no issues. I'm a satisfied customer and will be back for more service needs.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thanks for letting us know. We appreciate your loyalty and look forward to having you back! Please feel welcome to reach out to us anytime things aren't going as smoothly or as quickly as they should. With over 200 employees we know sometimes things don't go as planned. My cell phone number is on the back of every business card in the dealership and I answer my phone 24/7. I'm always here to help! -Jack Brennan COO, Bob Richards Automotive
Service Department does not stand by warranty
This is the 3rd time I have had to take my truck into their service department for repair. Each time, it takes at least a week for them to look at it. Each time, they don't even have a loner I can use. The parts/repair have each time been under warranty. This time they said they wont offer the warranty because the part had been tampered with??? I am not a car mechanic. I would never tamper with a part that was under WARRANTY!!! So now I'm stuck with a broke down truck, with a warranty that I will have to pay thousands to get get fixed AGAIN!!! No thank you- going elsewhere.
- Customer service —
- Buying process —
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Excellent experience
I would definitely refer Bob Richards Chrysler Jeep to others, as a matter of fact I already did. The whole team was very helpful and particularly Wesley and Mingo. The whole experience was excellent.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your business, your excellent review and recommendation to others! We are so happy to hear your experience was excellent!
Best experience 3 years in a row!
Have purchased 3 vehicles from Bob Richard's. We have also had the same salesman men for all! Lamar Johnson is the go to guy! He will do everything he can to get you in the car you want at a price you can afford!! Will not go anywhere else! Other places are too pushy!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your continued support! We appreciate it! Always a pleasure working with you!
Lamar Johnson made car buying FUN !
Buying from Bob Richards was a no hassle experience.Lamar Johnson and Wayne Gilliland were truly professional. A great company and a great product, now that's a combination that's hard to beat!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Good service, good cars
Worked with Lamar on a used car I'd seen advertised. The car was good but I found another of the same model that was newer, and had less miles for a much lower price. Facilities were clean but older and very crowded on a Saturday morning.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities 3.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
The Best Car Buying Experience By Far!
I received excellent service from Lamar. He never hassled or called a thousand times. I know that this has been my best caring buying experience ever. Initially I was looking for a Charger SXT but with the help Lamar, I drove out in a BEAUTIFUL heading turning Ivory Pearl White Chrysler 300 S. I would be doing a disservice to Bob Richard's if I did not mention that the price I paid to what the vehicle was listed was at an INSANELY discounted deal. I honestly felt bad at one point as if I was under paying for what I received. (Lol not bad enough though to volunteer more money). I love my new car and couldn't thank Lamar and all staff that made this deal possible. Can't forget to say Thank you to the gentleman that wiped that thing down one last time and made the Ivory Pearl baby sparkle!! Yall have made this retired vet very happy..
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great experience
Purchased a new Durango and was helped by Wesley in sales. He was very friendly, personable and knowledgable. The team worked together to get us through the buying process quickly. Thank you.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great experience
Lamar johnson goes out of his way to make buying at this deslership a great experience!! He is a real professional and helped me decide which truck would work best for me. I highly recommend him and the whole staff!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Car buying experience
My husband and I purchased a new vehicle from Bob Richards Chrysler Dodge Jeep Ram in June, but we totally forgot to send in a review! Our salesperson was Wesley and he was amazing! He took his time to explain everything to us so that we could make an informed decision. He was very professional, and I really appreciated that. There was never any pressure, as he basically presented the information to us in a way that we could easily understand. I truly believe that he's a great asset to your team! We'll definitely buy another vehicle from your company.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much! We appreciate your business and love that you took the time to share your experience and acknowledge Wesley for a job well done. We hope you are still enjoying your new vehicle! Please let us know if you need anything!
