Autobahn Motorcars

On time, courteous, and helpful beyond what is reasonable—what I have come to expect. I was in and out in no time and the work was excellent .

The BMW Service Department at Autobahn provides exemplary service! My Service Advisor is trustworthy and thorough. I trust him implicitly. I love my car and I love the Service Department!

This was for a recall on my BMW. I originally contacted David Powell who has been our service advisor for years. Chris met me when I pulled in. He was very professional and told me I was welcome to wait in the showroom and that he would let me know as soon as my vehicle was ready. It took approximately two hours which was what I had originally been told. I have never had any complaints with the service department of Autobahn or the service advisors that I have dealt with and this time was no exception.

Karla always takes great care of me and my car. This time was no different. She is very conscientious of my schedule and the amount of money I am spending. She’s a great partner to have.

I had a brand new x5 for 3 years and every time I dealt with this dealership it was a horrible experience (with the exception of Ryan). It is a shame because BMW makes a superior product but because of the employees here I decided to purchase a Mercedes. Interesting enough I keep hearing that if you want a good experience from BMW to go to Sewell and not here. I asked weeks ago for the person in charge to call me before I decided to go elsewhere and of course they never cared to call. If they wanted to know how to improve and not keep losing qualified buyers they would have followed up. In my 27 years as an adult this is the first negative review that I have posted so that speaks to their service.

I was in the market for a new BMW as my lease was up. Brian Hodge provided me with two great test drive options after making a Saturday appointment at the last minute via email. I drove two options and settled on a 640i. He found one at a nearby dealer and I came in three days later keeping my old BMW for an extra three days. Did the paperwork in less than 30 minutes and they had me out the door! Beautiful example of exemplary customer service with a smile!

I had an issue with my vehicle and I couldn’t remember the number but I remember the number to the Service Manager and the assistance that I received there to assist me with getting my vehicle into maintenance was unparalleled!

I am on my 5th three year lease from Autobahn BMW. The service has remained consistently high from day 1 through today. It is worth my time to drive from Dallas to Ft. Worth, as I know I will get the best service possible.

I love my BMW! But the main reason that I am now on my 6th one is mainly due to the continual and consistent respect that I am showed each time that I have to engage in conversation. I work in a customer experience environment and would put AutoBahn at top of the list as a poster child!!

Autobahn BMW is hands down the best dealership to buy a new BMW. James Whalen was our salesman and he is not pushy and very courteous. He is one of the sole reasons we keep coming back and will continue to come back. Their service department is also top notch. You can’t go wrong with Autobahn BMW Fort Worth.