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Smail Kia

(556 reviews)
Sales hours: 9:00am to 5:00pm
Service hours: 8:00am to 5:00pm
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Sales Service
Monday 8:00am–5:00pm 7:00am–7:00pm
Tuesday 8:00am–5:00pm 7:00am–5:00pm
Wednesday 8:00am–5:00pm 7:00am–5:00pm
Thursday 8:00am–5:00pm 7:00am–5:00pm
Friday 8:00am–5:00pm 7:00am–5:00pm
Saturday 9:00am–5:00pm 8:00am–5:00pm
Sunday Closed Closed

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Reviews

(556 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Smail Kia from DealerRater.

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The Smail dealership has gone above expectations to help me when AAA had to tow me from WV to Greensburg New Years weekend. (Morgantown said they couldn’t look at it for a week) it was a fuel pump issue that they repaired as quickly as possible. Their experienced mechanics saw other engine parts showing wear that they were able to replace while the engine was apart, saving me added labor costs. Not long after that the transmission went. Unfortunately the parts were backlogged nationally ( not Smail’s fault). RJ Imbrogno helped me through all of it keeping me updated with the status and obtaining two different loaner vehicles for me to work. He was professional and sympathetic with my situation. I can recommend the extended warranty to anyone knowing Smail upheld it with their service.

The Smail dealership has gone above expectations to help me when AAA had to tow me from WV to Greensburg New Years weekend. (Morgantown said they couldn’t look at it for a week) it was a fuel pump issue that they repaired as quickly as possible. Their experienced mechanics saw other engine parts showing wear that they were able to replace while the engine was apart, saving me added labor costs. Not long after that the transmission went. Unfortunately the parts were backlogged nationally ( not Smail’s fault). RJ Imbrogno helped me through all of it keeping me updated with the status and obtaining two different loaner vehicles for me to work. He was professional and sympathetic with my situation. I can recommend the extended warranty to anyone knowing Smail upheld it with their service.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Great quick service. Explained everything to us. 100 percent satisfied and closer to home also

Great quick service. Explained everything to us. 100 percent satisfied and closer to home also

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi We appreciate your review about your recent experience with us! We hope to be of service to you again in the future. Best wishes, Smail Kia!

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Everyone is very helpful and friendly. All my services were completed quickly and I was happy overall!!

Everyone is very helpful and friendly. All my services were completed quickly and I was happy overall!!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you so much for your honest comments about Smail Kia! Feel free to reach out to us if you need anything. Have a wonderful day.

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The people I dealt with were professional, and very accommodating. That’s all I’ll write

The people I dealt with were professional, and very accommodating. That’s all I’ll write

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you so much for your honest comments about Smail Kia! Feel free to reach out to us if you need anything. Have a wonderful day.

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The dealership is clean and inviting No pressure from the salesperson Have purchased several vehicles here

The dealership is clean and inviting No pressure from the salesperson Have purchased several vehicles here

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi! We appreciate your positive review about your recent experience with us! We hope to be of service to you again in the future. Best wishes, Smail Kia!

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The dealership was great but it took way too long to purchase a car. I was there for 4 hours

The dealership was great but it took way too long to purchase a car. I was there for 4 hours

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you so much for your honest comments about Smail Kia! Feel free to reach out to us if you need anything. Have a wonderful day.

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RJ did a great job keeping me informed, getting the work done, and delivering a clean car back to me. Well done.

RJ did a great job keeping me informed, getting the work done, and delivering a clean car back to me. Well done.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you so much for your positive comments about Smail Kia! Feel free to reach out to us if you need anything. Have a wonderful day.

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Easy to deal with. Friendly staff. Jeff Markle is the easiest and best salesman to work with. He never pressures you. You tell him what your looking for and he tells you what he has or can get.

Easy to deal with. Friendly staff. Jeff Markle is the easiest and best salesman to work with. He never pressures you. You tell him what your looking for and he tells you what he has or can get.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi! We appreciate your positive review about your recent experience with us! We hope to be of service to you again in the future. Best wishes, Smail Kia!

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Service technician was great. Honest about what they were going to do, and they did it in a timely manner.

Service technician was great. Honest about what they were going to do, and they did it in a timely manner.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you so much for your positive comments about Smail Kia! Feel free to reach out to us if you need anything. Have a wonderful day.

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Friendly staff and nice selection of vehicles to buy. Price was fair at a good value.

Friendly staff and nice selection of vehicles to buy. Price was fair at a good value.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi! We appreciate your positive review about your recent experience with us! We hope to be of service to you again in the future. Best wishes, Smail Kia

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