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Lancaster Mazda

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (80 reviews)
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 5:00pm
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Sales Service
Monday 9:00am–9:00pm 7:00am–5:00pm
Tuesday 9:00am–9:00pm 7:00am–5:00pm
Wednesday 9:00am–9:00pm 7:00am–5:00pm
Thursday 9:00am–9:00pm 7:00am–5:00pm
Friday 9:00am–9:00pm 7:00am–5:00pm
Saturday 9:00am–5:00pm 7:00am–4:00pm
Sunday Closed Closed

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (80 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Excellent customer service

Robb Dorf was exceptionally knowledgable, friendly, helpful and went above and beyond efforts in customer service. I highly recommend Robb. I purchased a new car and a used car from him within weeks.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for taking the time to leave us a review, Darlene! We're delighted to hear that Robb took care of your needs for both a new and used car. If there's anything else Robb or the rest of our team can do for you let us know! It was a pleasure doing business with you.

good experience

Salesman Chris Grubic friendly yet professional, knowledgeable and helpful. A few days after the purchase, I had a question about Android Auto, stopped in, Chris and another sales person took the time to help me out. Operation of some of the technical features was exactly as Chris had described them. So far, I'm very pleased with this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you very much, Larry, for your feedback on Chris and our team. We're always happy to help you in any way we can. If you happen to have any more questions in the future, feel free to give us a call or stop on by. Thank you again for your review, and we hope you have an excellent day!

Mr. L

Tre our salesman did an awesome job thru the buying process. Also the finance process was top shelf. Had an overall stress free process. Will recommend

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the great rating! We are happy to hear Tre, and the entire Lancaster Mazda team was able to make your experience with us enjoyable. Please let us know if there is anything else we can do for you!

Mazda CX-5 Signature WOW

Purchasing a new car is a major investment and for me I wanted all the bells and whistles at the best price possible. I found that in my 2020 Mazda CX-5 Signature that I recently purchased from Lancaster Mazda. I felt like I was in great hands with the customer service I received from Robb Dorf. He was pleasant to work with and knew all of the answers to my questions. If your searching for a car dealership and sales person...Robb and Lancaster Mazda is your to go spot.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the amazing compliments, Mary Lou! We are so glad you came in to shop for your new SUV with us, and we are even happier that you received such great service during your visit. Enjoy your beautiful new CX-5, and please let us know if there is anything more we can do for you!

Great Place

Bought a brand new 2020 CX-5 and from start to finish it was one of the best car buying experiences I've ever had. A big thank you to Kelly for getting the experience started and Hunter for helping finish the deal. Would definitely recommend Lancaster Mazda for anyone looking for a great car buying experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for taking the time to leave us an amazing review, Andy! We're pleased to hear that Kelly, Hunter, and the rest of our staff make your experience a great one. If there's ever anything else you need, let us know! We're happy to help.

Another great car buying experience!

Sales rep was very friendly, accommodating, and knowledgeable! Hunter made the shopping experience fun and relaxing. Took delivery of car within 2 hours and he made sure I knew how everything worked before I drove off. Everyone was super friendly and helpful and that made it even easier to trade in my 11 year old much loved CX9 for a new CX-5. Daughter’s CX3 lease is up in July and we will be back again for another great car shopping experience when she upgrades!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Taylor S of Lancaster Mazda is great to work with.

My leasing a Mazda CX-5 from Lancaster Mazda exceeded all of my expectations. In fact, every one I met during the pre-lease through the sale exceeded expectations from many years of car buying and leasing experiences. Special mentions to Taylor, Nick, and Emily.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Experience

Sale staff and management are friendly, knowledgeable and efficient. A few days after the purchase, I had a question about the operation of an accessory and stopped in. My salesperson was not there, but another salesperson took the time to instruct me and answer my questions. So far, I'm very pleased with this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Good Experience!!

Tre Lopez was great! He was very informative and patient on my test drives. He knew how to work with the sales manager to get the best deal for us!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Service at Lancaster Mazda

Lancaster Mazda Service is the best. Just recently, my son Ryan's Mazda 3 brokedown, and was disabled due to battery and drive belts. AAA towed the car to Lancaster Mazda at night. The next day, I worked with Jeff and Todd, and they were amazing. They got the car in that day, a busy Friday, and had it fixed and ready to be picked up at the end of the day. Ryan was then able to make it to work on Saturday. I have never been disappointed by Lancaster Mazda, they are awesome, and Jeff and Todd are Saints. They go above and beyond the call of duty, and I greatly appreciate it ... Gary Craig ... :-)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you so much, Gary! We really appreciate the time you took to share your recent experience with us. Customer service will always be one of our team's highest priorities and it's great to hear how much you enjoyed working with Jeff and Todd. We appreciate you trusting your son's car with us to get quick and quality service. It's an honor to be your dealership of choice when you need such service for your vehicle. If there is anything else you may need, please let us know!