Reviews
DO NOT GIVE THIS PLACE ANY TIME OUT OF YOUR DAY.
DO NOT GIVE THIS PLACE ANY TIME OUT OF YOUR DAY. Went to buy an 05 evo it was trashed. Rust everywhere in side and out. Scraped/missing paint. Car stalled out on test drive. couldn’t test drive it on the highway only literally round the block. They wanted 20k for a car that needs 10k in parts and labor to make it nice. When I got there took 10+ minutes for anyone to come out and talk to me. Then was stuck in a car with some random lot attendant. Huge disappointment. And then when I was done with the drive I stood outside for another 10 minutes just to find out the salesman was on the phone. Didn’t even care that I had a terrible experience with the car and when I told him everything I saw wrong he struggled his shoulder and I left. That car was barely worth 10k even with everything that was aftermarket on it. Yes I know it’s a used car but to sell something in that condition is a huge problem. Scam artist. Hope I help someone out.
DO NOT GIVE THIS PLACE ANY TIME OUT OF YOUR DAY.
DO NOT GIVE THIS PLACE ANY TIME OUT OF YOUR DAY. Went to buy an 05 evo it was trashed. Rust everywhere in side and out. Scraped/missing paint. Car stalled out on test drive. couldn’t test drive it on the highway only literally round the block. They wanted 20k for a car that needs 10k in parts and labor to make it nice. When I got there took 10+ minutes for anyone to come out and talk to me. Then was stuck in a car with some random lot attendant. Huge disappointment. And then when I was done with the drive I stood outside for another 10 minutes just to find out the salesman was on the phone. Didn’t even care that I had a terrible experience with the car and when I told him everything I saw wrong he struggled his shoulder and I left. That car was barely worth 10k even with everything that was aftermarket on it. Yes I know it’s a used car but to sell something in that condition is a huge problem. Scam artist. Hope I help someone out.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Quick and easy process, bought my first car with them.
Quick and easy process, bought my first car with them. Great local business owner, he was thorough and efficient with the title process. Recommend even for a first time buy, great people
Quick and easy process, bought my first car with them.
Quick and easy process, bought my first car with them. Great local business owner, he was thorough and efficient with the title process. Recommend even for a first time buy, great people
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for choosing Prime Motors LLC. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
They were fine as people but they liked to play
They were fine as people but they liked to play psychological games when you but the car. They made me wait over 2 hours after I said I would buy a car, but never gave me a quote. They waited till I left to give me a price that was 30% more than what they listed online. Also I got calls from them and called back multiple times to move the process of buying a car forward, but they were simply unwilling. It was a terrible experience and I truly belive they are a shady dealership you should not buy a car from.
They were fine as people but they liked to play
They were fine as people but they liked to play psychological games when you but the car. They made me wait over 2 hours after I said I would buy a car, but never gave me a quote. They waited till I left to give me a price that was 30% more than what they listed online. Also I got calls from them and called back multiple times to move the process of buying a car forward, but they were simply unwilling. It was a terrible experience and I truly belive they are a shady dealership you should not buy a car from.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Mark, thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you.
Kathleen R.
Kathleen R. You will find previous reviews from me regarding my horrendous experience with Prime Auto. Two vehicles = 2 scams. The second vehicle they saddled me with, to replace the first vehicle that broke down after a short time, is a 2012 Subaru Outback. I was told it had only one owner and had one small accident, but was going to be reliable transportation. The car has made strange rumbling sounds that they had their mechanic look at. The salesman told me it was "something in the engine" but it was hard to tell what. I was also told to not use the emergency brake as that caused issues?!?. A plug came out underneath. that was not supposed to come out, dumped all the oil. That left me stranded for several weeks. So I've been driving this thing as little as possible and paying 310 a month for something I don't trust. I finally got my answers when I went to another dealer today. They pulled the Car Fax and gave me a copy. This vehicle had 5 owners, not one as I was told. The vehicle was classified as a TOTAL LOSS. That "small accident " deployed ALL the airbags. I am unable to trade it in because a dealer can't justify selling a TOTAL LOSS vehicle. Prime Auto had no qualms about doing it. So I'm left having to finish 10k in payments and pray it won't die out before I can get anything half decent. I'm pay check to paycheck so was an easy target. Don't let yourself or anyone you care about get scammed by these thieves. No scruples no morals just screwing people over for the almighty dollar.
Kathleen R.
Kathleen R. You will find previous reviews from me regarding my horrendous experience with Prime Auto. Two vehicles = 2 scams. The second vehicle they saddled me with, to replace the first vehicle that broke down after a short time, is a 2012 Subaru Outback. I was told it had only one owner and had one small accident, but was going to be reliable transportation. The car has made strange rumbling sounds that they had their mechanic look at. The salesman told me it was "something in the engine" but it was hard to tell what. I was also told to not use the emergency brake as that caused issues?!?. A plug came out underneath. that was not supposed to come out, dumped all the oil. That left me stranded for several weeks. So I've been driving this thing as little as possible and paying 310 a month for something I don't trust. I finally got my answers when I went to another dealer today. They pulled the Car Fax and gave me a copy. This vehicle had 5 owners, not one as I was told. The vehicle was classified as a TOTAL LOSS. That "small accident " deployed ALL the airbags. I am unable to trade it in because a dealer can't justify selling a TOTAL LOSS vehicle. Prime Auto had no qualms about doing it. So I'm left having to finish 10k in payments and pray it won't die out before I can get anything half decent. I'm pay check to paycheck so was an easy target. Don't let yourself or anyone you care about get scammed by these thieves. No scruples no morals just screwing people over for the almighty dollar.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Kathleen, we're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if you'd like to discuss your visit in more detail, please don't hesitate to contact us directly. Alternatively, let us know the best way to reach you, and we will be in touch. We'd love to get to the bottom of this and turn things around for you.
I came all the way from Salisbury Maryland.
I came all the way from Salisbury Maryland. I got a beautiful Lexus LS. I work with the general manager Alberto. He's the one who you should go to. Thank you prime motors.
I came all the way from Salisbury Maryland.
I came all the way from Salisbury Maryland. I got a beautiful Lexus LS. I work with the general manager Alberto. He's the one who you should go to. Thank you prime motors.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for sharing your thoughts about your experience with Prime Motors LLC. We appreciate your business and hope to see you again soon!
I drove 3 hours to purchase a vehicle.
I drove 3 hours to purchase a vehicle. I changed my mind finance manger told Me I couldn't get my money back or finish purchasing car, said he was calling the police and keeping both the car and my money!!!!! Someone else came and help me I ended up getting car and broke down on my way home not even 24 hrs later. I left messages about this and no response. Now I have towing fees and payment on a car that I can't drive.
I drove 3 hours to purchase a vehicle.
I drove 3 hours to purchase a vehicle. I changed my mind finance manger told Me I couldn't get my money back or finish purchasing car, said he was calling the police and keeping both the car and my money!!!!! Someone else came and help me I ended up getting car and broke down on my way home not even 24 hrs later. I left messages about this and no response. Now I have towing fees and payment on a car that I can't drive.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.
I bought a kia Sorento 2015 on a lien.
I bought a kia Sorento 2015 on a lien. After still spending 6000 dollars in repairs I had to final give the car away because it will cause another 3000 to repair. The sell bad cars and do not help when ask .
I bought a kia Sorento 2015 on a lien.
I bought a kia Sorento 2015 on a lien. After still spending 6000 dollars in repairs I had to final give the car away because it will cause another 3000 to repair. The sell bad cars and do not help when ask .
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- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.
Richard cherno and Alberto really helped me get the car I
Richard cherno and Alberto really helped me get the car I wanted. Gave me good rates at a great price.
Richard cherno and Alberto really helped me get the car I
Richard cherno and Alberto really helped me get the car I wanted. Gave me good rates at a great price.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Cj and alberto helped me get the car I wanted.
Cj and alberto helped me get the car I wanted. We came for a Tacoma but it we didn't want that one so they bought a car from auction that fit our needs.
Cj and alberto helped me get the car I wanted.
Cj and alberto helped me get the car I wanted. We came for a Tacoma but it we didn't want that one so they bought a car from auction that fit our needs.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Great service, solid prices, clean, fast, easy, simple,
Great service, solid prices, clean, fast, easy, simple, fair, need to reach 15 word minimum
Great service, solid prices, clean, fast, easy, simple,
Great service, solid prices, clean, fast, easy, simple, fair, need to reach 15 word minimum
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.