Reviews
bait and switch processing fee.
bait and switch processing fee. I'm an out of state cash buyer, no $1495 worth of documentation needed. just a way to look like the lowest listing.
bait and switch processing fee.
bait and switch processing fee. I'm an out of state cash buyer, no $1495 worth of documentation needed. just a way to look like the lowest listing.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
bait and switch processing fee.
bait and switch processing fee. I'm an out of state cash buyer, no $1495 worth of documentation needed. just a way to look like the lowest listing.
bait and switch processing fee.
bait and switch processing fee. I'm an out of state cash buyer, no $1495 worth of documentation needed. just a way to look like the lowest listing.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Cj and alberto helped me get the car I wanted.
Cj and alberto helped me get the car I wanted. I highly recommend you go to prime motors. They have great cars, work with all credit, and have great customer service.
Cj and alberto helped me get the car I wanted.
Cj and alberto helped me get the car I wanted. I highly recommend you go to prime motors. They have great cars, work with all credit, and have great customer service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.
I guarantee the people that have given this dealership
I guarantee the people that have given this dealership four or five stars did not read their Buyer Order. First off $1495 for a processing is absurd. This is a 30 to 50% markup from most dealerships. Then they inputted a charge me $1899 for ACCESSORIES (their where no accessories the car came standard) and an additional charge of $1999 for VSC/Product (whatever that means). I knew I should left \when they presented this paper that they wanted me to sign stating something to the nature that IF ALL TERMS ARE AGREEABLE I WILL MOVE FORWARD WITH PURCHASING A CAR TODAY. I just told the young man that gave me the paper that I don't need to sign this to purchase the car and he relented without argument. The costumers service was pleasant with the young man but the vultures come after. The reason I gave this dealership two stars is because of the customer service.
I guarantee the people that have given this dealership
I guarantee the people that have given this dealership four or five stars did not read their Buyer Order. First off $1495 for a processing is absurd. This is a 30 to 50% markup from most dealerships. Then they inputted a charge me $1899 for ACCESSORIES (their where no accessories the car came standard) and an additional charge of $1999 for VSC/Product (whatever that means). I knew I should left \when they presented this paper that they wanted me to sign stating something to the nature that IF ALL TERMS ARE AGREEABLE I WILL MOVE FORWARD WITH PURCHASING A CAR TODAY. I just told the young man that gave me the paper that I don't need to sign this to purchase the car and he relented without argument. The costumers service was pleasant with the young man but the vultures come after. The reason I gave this dealership two stars is because of the customer service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Carl, we're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.
As a woman car shopping alone I felt sexualized.
As a woman car shopping alone I felt sexualized. The guy in the finance office who pretends he’s the owner asked me personal questions even asked me to send pic to his cell phone. They stand there and force you to leave a good review which is why the reviews look so great.
As a woman car shopping alone I felt sexualized.
As a woman car shopping alone I felt sexualized. The guy in the finance office who pretends he’s the owner asked me personal questions even asked me to send pic to his cell phone. They stand there and force you to leave a good review which is why the reviews look so great.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.
Busy dealership with a lot of nice cars at good prices.
Busy dealership with a lot of nice cars at good prices. Stay patient and They will make a deal happen!
Busy dealership with a lot of nice cars at good prices.
Busy dealership with a lot of nice cars at good prices. Stay patient and They will make a deal happen!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Prime Motors LLC.
Misleading, unethical, and time waster - I scheduled a 4
Misleading, unethical, and time waster - I scheduled a 4 PM test drive for a 2020 Land Rover Defender. Salesman Alfred Kamara took my driver’s license “for the test drive,” then refused to let me drive unless I had financing in-hand to show them (unheard of). When I questioned it, he said “it’s company policy.” That rule was never mentioned when I booked the appointment - they pinged me several times. It’s a finance-first bait-and-switch — they take your ID, then block you from driving unless you finance through them. I’ve asked for proof they deleted my ID and didn’t run a credit check and am filing complaints with the Virginia Motor Vehicle Dealer Board, Arlington County, & VA Attorney General’s Office. No response from management. Misleading, unethical, and a complete waste of time. Avoid Prime Motors LLC.
Misleading, unethical, and time waster - I scheduled a 4
Misleading, unethical, and time waster - I scheduled a 4 PM test drive for a 2020 Land Rover Defender. Salesman Alfred Kamara took my driver’s license “for the test drive,” then refused to let me drive unless I had financing in-hand to show them (unheard of). When I questioned it, he said “it’s company policy.” That rule was never mentioned when I booked the appointment - they pinged me several times. It’s a finance-first bait-and-switch — they take your ID, then block you from driving unless you finance through them. I’ve asked for proof they deleted my ID and didn’t run a credit check and am filing complaints with the Virginia Motor Vehicle Dealer Board, Arlington County, & VA Attorney General’s Office. No response from management. Misleading, unethical, and a complete waste of time. Avoid Prime Motors LLC.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
This dealer no help customer , only try to receive the
This dealer no help customer , only try to receive the maximum compensation of the deal , negotiation involved two parts , both have to be happy , money is not everything, customer satisfaction is the key to succeed, need to learn and try harder to accomplish there’s gold , sales the cars with customer happy
This dealer no help customer , only try to receive the
This dealer no help customer , only try to receive the maximum compensation of the deal , negotiation involved two parts , both have to be happy , money is not everything, customer satisfaction is the key to succeed, need to learn and try harder to accomplish there’s gold , sales the cars with customer happy
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Bernardi, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
Not helpful at all.
Not helpful at all. Very shady, there company doesn't have the customer best interest. Prime will shop your credit information around.
Not helpful at all.
Not helpful at all. Very shady, there company doesn't have the customer best interest. Prime will shop your credit information around.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hello Derrick: We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.
I had a disappointing experience here.
I had a disappointing experience here. When I called to ask about the price, they didn't provide clear information and asked that I come onsite. After the test drive, I was surprised to learn about an additional $1,500 processing fee, on top of all the taxes and other charges. This could have been communicated over the phone beforehand. The salesperson initially brought out the wrong car and kept me waiting for over two hours. They also seemed unfamiliar with the vehicle’s features and couldn’t explain its functions properly.
I had a disappointing experience here.
I had a disappointing experience here. When I called to ask about the price, they didn't provide clear information and asked that I come onsite. After the test drive, I was surprised to learn about an additional $1,500 processing fee, on top of all the taxes and other charges. This could have been communicated over the phone beforehand. The salesperson initially brought out the wrong car and kept me waiting for over two hours. They also seemed unfamiliar with the vehicle’s features and couldn’t explain its functions properly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Chris, we're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly, or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you.