Reviews
Write a reviewTerrible customer service.
Terrible customer service. Although the salesman was okay, the finance guy was rude, condescending and I felt very pressured. The one car I test drove had a warning light (like I wouldn't notice) yet I was pressured to lease that one. The deals he offered were horrible. They held my keys from me, just left them on the counter at the service area for anyone to possibly steal and joked they were keeping me hostage. I got up and left. I would never recommend this place.
Terrible customer service.
Terrible customer service. Although the salesman was okay, the finance guy was rude, condescending and I felt very pressured. The one car I test drove had a warning light (like I wouldn't notice) yet I was pressured to lease that one. The deals he offered were horrible. They held my keys from me, just left them on the counter at the service area for anyone to possibly steal and joked they were keeping me hostage. I got up and left. I would never recommend this place.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Now I cannot get serviced there either
So I wrote a review a few months back stating the unprofessionalism of the Salesforce of Sims. While I have seen they had removed Vinny Romeo from the salesforce on the Website. I had to change my phone number due to his unwanted advances by way of the phone calls.So i was shocked when I got a Christmas card from him and Sims today which means they didn't care about the actions of there salesforce. Now since he obviously has my new address he also has my new phone number. Thank you, Sims for your disregard of how you handled this. What did I even change my information just so he can have it again?I am mortified that is happening and now I am scared of retaliation from my last post.I am in disbelief
Now I cannot get serviced there either
So I wrote a review a few months back stating the unprofessionalism of the Salesforce of Sims. While I have seen they had removed Vinny Romeo from the salesforce on the Website. I had to change my phone number due to his unwanted advances by way of the phone calls.So i was shocked when I got a Christmas card from him and Sims today which means they didn't care about the actions of there salesforce. Now since he obviously has my new address he also has my new phone number. Thank you, Sims for your disregard of how you handled this. What did I even change my information just so he can have it again?I am mortified that is happening and now I am scared of retaliation from my last post.I am in disbelief
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
CassD I am confused if you changed address and phone we would not have that information in our system. Please feel free to call me so we can discuss your concerns. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. Ken Sims (330) 372-3500 ext151
Shocked
Replaced a tire and it did not bead right. They tried charging me $50 to fix it..... I have purchased 2 vehicles totalling $75,000. I thought they would treat me fair. Guess not afterall
Shocked
Replaced a tire and it did not bead right. They tried charging me $50 to fix it..... I have purchased 2 vehicles totalling $75,000. I thought they would treat me fair. Guess not afterall
- Customer service 1.0
- Buying process 3.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Chad J Blood, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Thank you for leaving feedback. Please reach out to us at (330) 372-3500 so we may identify ways to improve your experience. We'd like the opportunity to turn your experience around. Please reach out to us at (330) 372-3500 at your earliest convenience to discuss how we can turn this experience into a positive one.
This dealership is awesome!
Service at Sims is the best experience I have ever had getting a car fixed. Buy a Nissan and go to Sims. Wont regret it.
This dealership is awesome!
Service at Sims is the best experience I have ever had getting a car fixed. Buy a Nissan and go to Sims. Wont regret it.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi 2kute, thank you for taking the time to leave a review for us at SIMS BUICK-GMC-NISSAN. We're happy we could meet your expectations! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Very happy
We have always had a good experience with them never had a problem live the guys
Very happy
We have always had a good experience with them never had a problem live the guys
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Awesome dealership to work with. Straight forward,
Great staff, honest straight forward and very knowledgeable. I love my Murano. Great job Team Sims Nissan.
Awesome dealership to work with. Straight forward,
Great staff, honest straight forward and very knowledgeable. I love my Murano. Great job Team Sims Nissan.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I like Sims!
Great car, hardworking sales reps,beautiful facilities and really flexible financial dept. We are proud to own a warren ohio nissan certified used mini
I like Sims!
Great car, hardworking sales reps,beautiful facilities and really flexible financial dept. We are proud to own a warren ohio nissan certified used mini
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Life Saver
The service was awesome. Sam was very helpful, friendly, and considerate. I would recommend him and this dealership to anyone.
Life Saver
The service was awesome. Sam was very helpful, friendly, and considerate. I would recommend him and this dealership to anyone.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase