Hawk Chevrolet of Joliet

Very nice representative, employees are most accommodating. I really didn't have to wait very long and was offered a cold water during my wait which I appreciated. The price was great too with the coupon I had for an oil change.

Very helpful service department. I appreciate that you were able to squeeze me in for an emergencybappt. And also assist me with a ride home.

They took care of everything I needed and in a timely manner. Very good service.

Came in for an oil change. When I was leaving Oil light remained on and pressure was low so took the car back in and the technician checked and found that I was a quart low. How can that be if I came in for an oil change? Anyway, he said he would add the oil and I waited 40 minutes For someone to tell me, my car was ready again and finally I came to the service writer to ask her to check on the car and the car had been sitting there waiting. No one had informed me - she didn’t know either. That’s not all, I had another issue That needed to be addressed and so I took the car to a different repair shop a couple days later and they found that the oil was overfilled and there was sludge noted under the oil cap. They had to do another oil change which, of course I had to pay for again . So I am not happy right now.

I thought this dealership was friendly and very helpful. I ran into Angie in the parking lot and she was polite and answered my questions.

James was awesome! He was very nice, respectful, and seemed genuinely willing to work with me to get a deal. I was pleasantly surprised at how smooth everything was

In and out, great service, very courteous and professional. I get my oil changes done here and here only

Dealerships are helpful and not a long wait nice discount friendly staff Cost reasonable thanks for good service

Very efficient and their custom service was awesome. I definitely recommend them. I wouldn’t take my car anywhere else!

I mostly deal with the service department. They are so friendly, and go out of their way to make it a pleasant experience. I don’t know anything about cars. When there is a concern with my car, they have a way of explaining things to me in a way that I understand. I can’t tell you how much I appreciate this. I think it was in March of 2023, I brought my car in, I don’t know why I brought it in. They said I had an oil leak. The car was going to be tied up for two weeks. I was going to receive a loaner car. I am 74, and I was frantic, because I know the cars are high-tech. When I picked it up, Luis was so kind. He took his time, and explained, what I needed to know about the car to drive. I had a headache for the first five days, every time I drove the car. The headaches went away after the 5th day. I was comfortable with the car the sixth day through the 13th. My car is a 2014 Subaru. I know I will be getting a new car, not this year; I’m not sure when. I’ll be getting a Cross———, (I don’t remember the next word). It’s the car that I drove for 13 days. Also, they didn’t charge me for what needed to be done with my car, because they honored my extended warranty, that was expired. I paid $100. Talk about excellent PR. When it’s time for me to get a new car, I plan on calling the sales manager. I’m going to ask him what sales person needs a sale. I hope, this will be okay. Also, I would like to mention how kind all the switchboard operators are, when I call. They are so easy going, and kind to speak to. And, for being a switchboard operator, they know an awful about your dealership. I love my 2014 Subaru. It’s an oldie and this is what I like. I am in no hurry to get a Cross———, but I will get one. Your service department, and the switchboard girls are miles above the best; they deserve a raise! Thank you, for the great service.