Hyundai of Silsbee

Smooth detailed clear transaction the facility was clean and very cool great cup of coffee. I appreciate bbva compass handled my account the whole experience was professional and great.

Lost my car due to an unexpected flood a few weeks back and Joseph did everything he could to make sure I left off the lot in something brand new.

It all worked out. They did a really awesome job getting us into a vehicle we were comfortable with. Not enough stars for friendliness, it would be a 10 plus.

My salesman Darius was very friendly and respectful which made my whole experience here very easy and pressure free. My test drive and prebuying process was all I could have asked for. Thanks to Silsbee Hyundai for an excellent experience.

I was so discouraged about finding a car that I can afford. Finally, I paid a visit to Hyundai of Silsbee and I'm happy again.

These people are heaven sent! They fight their hardest and go the extra mile just to make sure you get what you want and need. Do not hesitate to see Mikki or any of their other staff members, they will take care of you!

Took my 2017 Santa Fe in to address a recall notice. My experience from beginning to end was excellent! Amber Herrington was very friendly and helpful, as was the service guy who was at the entrance desk when I got there. (Sorry, I didn’t catch his name.). The facility was very nice and very clean. My service was quick and I was out in way less than an hour. I would recommend them to anyone!

From the time me and my wife pulled up to the dealership, we were treated with a lot of respect. We met with a salesman who was very knowledgeable about the product. Then when we met with the finance manager he was very respectful also. This was an all around great experience. Would highly refer this dealership again

When I walked in the employees were definitely friendly & even smiled upon greeting. I worked w/ Lindsey which I believe it seemed to be new in this area or at this dealership. The manager that worked w/ her was Keith Brown. Mr. Brown was not at all what I expected w/ all the friendly employees, he was not easy to get talk with. Instead of the customer expressing their concerns & what they would like, he continued to speak over me. He would ask a question & if you did not respond "YES or NO" he would interrupt you by saying "it's a YES or NO question". Well I believe that he could have a little more friendlier. I was not pleased w/ him at all. & the way he spoke to the sales rep, Lindsey, I felt was even more rude. I felt so bad and embarrassed for her. You should not treat your employees or your customers as such. Unfortunately, I walked away w/ no resolution or vehicle. Which I don't believe that it was their fault of me walking away w/o a vehicle it was just that I was not able to afford what they were offering. All in All the major disappointment was customer service. Unless I was working w/ someone else I would not want to go back.

We walked in and were immediately greeted politely and respectfully. Everyone was so considerate and kept my needs in mind without trying to push "bigger and better." The sales associate I dealt with was very patient, understanding, and helped with every question I had as well as question I didn't know existed. I have never had a better sales experience anywhere in my life and I would gladly come back and bring others with me.