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2025 consumer dealer award
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Reviews

(2,317 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Brownsville Toyota from DealerRater.

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Exceptional service! Thank you Brownsville Toyota for...

Exceptional service! Thank you Brownsville Toyota for helping me find my dream car! My husband and I both bought Toyota’s and we are extremely happy with them!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the excellent review, Juana! We are thrilled to learn that you and your husband both had such exceptional experiences at Brownsville Toyota. Congratulations to bother of you on your purchases; we hope to work with you again in the future.

In and out so quickly. Didn’t even get to finish a...

In and out so quickly. Didn’t even get to finish a chapter of a book I brought to read. Awesome. Will be back. Thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the fantastic feedback! We are so pleased to see that your service was so timely. Please let us know if Brownsville Toyota can do anything else for you.

Great and fast state inspection. They included a car wash...

Great and fast state inspection. They included a car wash which was done in a thorough manner. Representative kept me informed on the progress of both the inspection and the wash.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the positive feedback! We are happy to know that you had a good experience with our Service Department, and we hope that you will continue to visit us at Brownsville Toyota!

Absolutely amazing customer service. Our experience was...

Absolutely amazing customer service. Our experience was exceptional from beginning till even after. Our salesman Orlando kept us informed during the process and our daughter was thrilled with her surprise car for college.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

That's great to see! We are so pleased to learn that Orlando's communicative service helped you find your daughter the perfect new car! Congratulations to her; we hope to work with you again in the future at Brownsville Toyota!

I purchased my car here and had a great experience. I...

I purchased my car here and had a great experience. I brought it in for its first service and I had a great experience. This dealership is awesome.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your awesome experience at Brownsville Toyota. We're here to be of assistance. See you at the next service milestone!

Joe took care of my vehicle in a very professional way....

Joe took care of my vehicle in a very professional way. He made recommendations that will make my vehicle to qrun smooth. No doubt i will bring my vehicle back to Brownsville Toyota.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review! We are so pleased to learn that Joe's exceptional service earned your recommendation and your business. If Brownsville Toyota can do anything else for you, please be sure to let us know.

The service manager Martin, was very attentive, he...

The service manager Martin, was very attentive, he stayed in touch with me letting me know how things were going and also gave the Van a wash. He made the wait seem shorter. They did a great job.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing what a great job our team did at Brownsville Toyota. If there is anything further we can be of assistance with, please let our team know. We hope you have a wonderful day!

Great service. Very helpful. Friendly service abs helpful...

Great service. Very helpful. Friendly service abs helpful atmosphere. Fabian and his coworkers did a great job by keeping me informed through the service process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we're so glad that we were able to go above and beyond your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!

I travel over 20 miles to service my vehicle here, when...

I travel over 20 miles to service my vehicle here, when there a toyota dealership 5 miles from home. I really enjoy the service here, keep up the good work.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the positive review and rating! We are happy to know that you enjoy our Service Department, and we hope that you will continue to visit us at Brownsville Toyota!

Abigail always goes above and beyond to ensure customer...

Abigail always goes above and beyond to ensure customer satisfaction. She is truly an asset to your business and why I continuously return to your dealership for service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Monime, thanks for sharing your compliments for Abigail! We're glad to hear she went above and beyond in assisting you with your vehicle needs. We hope to work with you again.