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2025 consumer dealer award
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Reviews

(2,319 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Brownsville Toyota from DealerRater.

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This was my first visit since car purchase. Martin was...

This was my first visit since car purchase. Martin was very personable, helpful and patient. The service was pretty fast and they were able to accommodate on short notice. The one thing I really wished for was USB plug-in ports in the waiting area (like in airport lounges) to charge my phone while I waited. I look forward to coming back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the amazing review, Revicka! We will be sure to thank martin for providing you with excellent service and accommodations. We look forward to working with you again!

Great customer service. The time that I waited for my...

Great customer service. The time that I waited for my vehicle to be serviced was shorter than I had expected. The price I paid for the service was good.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you! We take our reviews seriously and are delighted to hear about your visit. We appreciate your feedback! Our team is available should you require any extra help. Safe travels!

Great service while I was at the service area by Joshua...

Great service while I was at the service area by Joshua and all other employees. The time frame was also great. It took the exact amount of time that was told to me by Joshua.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The service was fast and efficient, the staff was...

The service was fast and efficient, the staff was professional and courteous. As soon as I drove in someone came to my vehicle to ask what type of service my vehicle would need.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking a moment of your day to share your experience with our services. We always want to go above and beyond to meet the needs of our guests .We're so glad to receive your positive review. Our team is available should you require any extra help in the future. Safe driving!

I recently took in my 2018 Tacoma for a scheduled recall...

I recently took in my 2018 Tacoma for a scheduled recall service and received exceptional service from start to finish. They completed the job much sooner that expected.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the positive review and rating! We are happy to know that you had a good service experience with us and to know that our team was helpful. We value your business and we look forward to any future visits!

Good service from advisor fast and just what I expected...

Good service from advisor fast and just what I expected on my vehicle can complain always treat me with respect and are very nice to me

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the positive review and rating! We are delighted to know that you had a good service experience with us and we hope that you will continue to choose us as your dealership!

Great experience with Carlos Martinez and Julio, really...

Great experience with Carlos Martinez and Julio, really recommend visiting this location and asking for them. They made the purchase of a new vehicle process extremely easy. Thanks once again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review! We will be sure to thank Carlos and Julio for providing you with excellent service. We look forward to working with you again!

I had a recall notice and tried to get time to have it...

I had a recall notice and tried to get time to have it done,I called a few times and finally got Luis who did a great job working with me.I had being told by a other Toyota dealer that they would have to remove the gas tank to do the recall, Luis knows quite a lot about Toyota, he told me the recall was a airbag recall and not fuel related. When I was young I work in service dept.for many years,and I saw a young man with a great future. congrats to this Toyota Dealer, I saw a very good future for all who work here. Thanks again Luis for doing a great job. Aristeo

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Aristeo, thanks for the kind words! We'll be sure to give your thanks to Luis and our team. It was a pleasure working with you. We welcome you back anytime you need help.

The personal new what they were doing, very courteous....

The personal new what they were doing, very courteous. The explained every procedure they were going to do on my 4Runner. They did oil change and body of the 4Runner. The only thing I found out the 4Runner had a small chip paint pill off from the 4Runner after they brought in my vehicle, I don't remember turning it like that, neither the person who check my vehicle. Other than that good service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave a review! We are glad to hear you had a positive experience at Brownsville Toyota. We appreciate your feedback, feel free to reach out to us if you would like to discuss your concerns further. Have a nice day!

Ever since I bought my vehicle back in 2016 I always look...

Ever since I bought my vehicle back in 2016 I always look for Marty if I have any problems with my vehicle and he always takes real good care of me. As long as I have my vehicle I will keep coming back to do business with Brownsville Toyota and Marty Rodriguez.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Gloria- Thank you for your loyalty, and for the great review! We will be sure to let Marty know that you enjoy his service! Have a great day!