Reviews
The front office l of service department is very
The front office l of service department is very professional and friendly from the beginning to the end!
The front office l of service department is very
The front office l of service department is very professional and friendly from the beginning to the end!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your review of BMW of Waterbury! We are so glad to hear that our service team made you feel welcome and appreciated. We look forward to serving you again!
Went in to service my 2021 330i.
Went in to service my 2021 330i. They fixed my check engine light and purge valve quickly and gave me an awesome price. Dropped the car off in the morning and it was fixed by end of the day!
Went in to service my 2021 330i.
Went in to service my 2021 330i. They fixed my check engine light and purge valve quickly and gave me an awesome price. Dropped the car off in the morning and it was fixed by end of the day!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Denis, we're happy we could help you and get your car back to you so fast! Thank you for choosing BMW of Waterbury. Take care!
Perfect transaction!
Perfect transaction! Vinny did a magnificent job helping us purchase the BMW. Would buy from them again.
Perfect transaction!
Perfect transaction! Vinny did a magnificent job helping us purchase the BMW. Would buy from them again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Stephen, thank you for choosing BMW of Waterbury and for sharing your perfect experience with Vinny and our team!
Recently purchased a m240 from Dennis at BMW of
Recently purchased a m240 from Dennis at BMW of Waterbury. I am really enjoying my new vehicle and can say enough about the overall experience.
Recently purchased a m240 from Dennis at BMW of
Recently purchased a m240 from Dennis at BMW of Waterbury. I am really enjoying my new vehicle and can say enough about the overall experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi John, congrats on your new M240! We’re so glad Dennis made the process smooth and enjoyable for you. Thank you for choosing BMW of Waterbury!
I had an excellent experience purchasing my BMW X5 with
I had an excellent experience purchasing my BMW X5 with Dennis Smith at BMW of Waterbury. Dennis was professional, knowledgeable, and incredibly patient throughout the entire process. He took the time to answer all my questions, explained every detail about the car, and made sure I felt comfortable with my decision. The buying process was smooth, straightforward, and stress-free thanks to his guidance. I highly recommend Dennis to anyone looking for a seamless and enjoyable car-buying experience!
I had an excellent experience purchasing my BMW X5 with
I had an excellent experience purchasing my BMW X5 with Dennis Smith at BMW of Waterbury. Dennis was professional, knowledgeable, and incredibly patient throughout the entire process. He took the time to answer all my questions, explained every detail about the car, and made sure I felt comfortable with my decision. The buying process was smooth, straightforward, and stress-free thanks to his guidance. I highly recommend Dennis to anyone looking for a seamless and enjoyable car-buying experience!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Richard, congrats on your new BMW X5! We’re so glad Dennis made the experience smooth and enjoyable. Thanks for choosing BMW of Waterbury and for sharing your kind words. Safe travels from all of us!
The high level of integrity, professionalism and sincere
The high level of integrity, professionalism and sincere respect is so evident in all of the staff at this dealership. Especially, Haley whom I have had the pleasure of working with on both cars. To be greeted by name and with her big smile sets the tone immediately. She is very prompt in returning calls and texts and is so willing to resolve any concerns I made have.
The high level of integrity, professionalism and sincere
The high level of integrity, professionalism and sincere respect is so evident in all of the staff at this dealership. Especially, Haley whom I have had the pleasure of working with on both cars. To be greeted by name and with her big smile sets the tone immediately. She is very prompt in returning calls and texts and is so willing to resolve any concerns I made have.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's fantastic to hear that you felt well taken care of and respected by the entire team at BMW of Waterbury, especially Haley! We truly appreciate your feedback, and we’ll pass along your praises to her. Safe travels!
Recently bought a m240 from Dennis Smith at BMW of
Recently bought a m240 from Dennis Smith at BMW of Waterbury.Great experience and can’t say enough but the quality of the vehicle. Thanks again.
Recently bought a m240 from Dennis Smith at BMW of
Recently bought a m240 from Dennis Smith at BMW of Waterbury.Great experience and can’t say enough but the quality of the vehicle. Thanks again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Skyline, we're so glad to hear you had a great experience with Dennis and love your new BMW M240! See you again at BMW of Waterbury!
My rating is of Courtney Gale, Business Manager,
My rating is of Courtney Gale, Business Manager, specifically - while there were some hurdles to clear with my out of state purchase, and the overall state of the vehicle, she was exceptional. She helped me significantly, and was follow up on the status of my car on her days off, after hours and on the weekends. I wish all customer service experiences were like dealing with somebody like Courtney. I could not recommend her more, fantastic service. Keith F.
My rating is of Courtney Gale, Business Manager,
My rating is of Courtney Gale, Business Manager, specifically - while there were some hurdles to clear with my out of state purchase, and the overall state of the vehicle, she was exceptional. She helped me significantly, and was follow up on the status of my car on her days off, after hours and on the weekends. I wish all customer service experiences were like dealing with somebody like Courtney. I could not recommend her more, fantastic service. Keith F.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Keith, thank you for sharing this fantastic review of Courtney! We couldn't agree more—her dedication and professionalism are a true asset to our team. We will be sure to pass along your kind words. Thank you for choosing BMW of Waterbury!
Visited BMW of Waterbury for my recent vehicle purchase
Visited BMW of Waterbury for my recent vehicle purchase and couldn't be happier. I worked with Dennis who ensured everything was perfect all the way through from test drive to signing. Huge thanks to Jason too. Highly recommended!
Visited BMW of Waterbury for my recent vehicle purchase
Visited BMW of Waterbury for my recent vehicle purchase and couldn't be happier. I worked with Dennis who ensured everything was perfect all the way through from test drive to signing. Huge thanks to Jason too. Highly recommended!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the glowing review! We're pleased to hear that Dennis and Jason made your experience at BMW of Waterbury seamless from start to finish. Enjoy the ride!
I requested a quote on a M2, specs of vehicle sent to
I requested a quote on a M2, specs of vehicle sent to dealership from BMW, a general form email reply received..Like most dealers, their rep seemed more interested in getting a phone number rather than putting a quote in writing, this is a tactic most dealerships use so they can give you a number over the phone, raise it when you're in the door.. Watch out for this place.
I requested a quote on a M2, specs of vehicle sent to
I requested a quote on a M2, specs of vehicle sent to dealership from BMW, a general form email reply received..Like most dealers, their rep seemed more interested in getting a phone number rather than putting a quote in writing, this is a tactic most dealerships use so they can give you a number over the phone, raise it when you're in the door.. Watch out for this place.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hello Mr. Taylor, we appreciate the feedback on your inquiry with us. I apologize for giving you the impression that we were trying to be nefarious in requesting your telephone number. I emailed you earlier, and would appreciate the opportunity to connect with you. I do want to clarify transparently that any pricing or quote provided by us, whether verbal or written, we stand by 100%. BMW of Waterbury not only provides transparent customer service in all departments, but genuinely honors our commitments so as to establish the longest lasting relationships with our customers. I apologize again for how our request was interpreted — it would be my pleasure to work with you personally if you'd like. I hope to speak with you soon. Best, Jason Herndon, General Manager 860-631-5849