BMW of Waterbury

I recently purchased a vehicle from Dennis. He made sure to find me exactly what I was looking for in a timely manner and went above and beyond to make sure I was happy. I love the car and would highly recommend Dennis and this dealership. I was definitely taken care of throughout this process .

I am a repeat customer of Dennis Smith. He worked tirelessly to ensure that my complex transaction was seamless (two trade-ins for a new vehicle). He ran point with all the stakeholders to get me into my new car with kettle effort on my part. He is knowledgeable, compassionate, and simply a pleasure to work with. They don’t make ‘em like this anymore. Kudos to Hoffman BMW for having someone like Dennis on the team.

The front office l of service department is very professional and friendly from the beginning to the end!

Went in to service my 2021 330i. They fixed my check engine light and purge valve quickly and gave me an awesome price. Dropped the car off in the morning and it was fixed by end of the day!

Perfect transaction! Vinny did a magnificent job helping us purchase the BMW. Would buy from them again.

Recently purchased a m240 from Dennis at BMW of Waterbury. I am really enjoying my new vehicle and can say enough about the overall experience.

I had an excellent experience purchasing my BMW X5 with Dennis Smith at BMW of Waterbury. Dennis was professional, knowledgeable, and incredibly patient throughout the entire process. He took the time to answer all my questions, explained every detail about the car, and made sure I felt comfortable with my decision. The buying process was smooth, straightforward, and stress-free thanks to his guidance. I highly recommend Dennis to anyone looking for a seamless and enjoyable car-buying experience!

The high level of integrity, professionalism and sincere respect is so evident in all of the staff at this dealership. Especially, Haley whom I have had the pleasure of working with on both cars. To be greeted by name and with her big smile sets the tone immediately. She is very prompt in returning calls and texts and is so willing to resolve any concerns I made have.

Recently bought a m240 from Dennis Smith at BMW of Waterbury.Great experience and can’t say enough but the quality of the vehicle. Thanks again.

My rating is of Courtney Gale, Business Manager, specifically - while there were some hurdles to clear with my out of state purchase, and the overall state of the vehicle, she was exceptional. She helped me significantly, and was follow up on the status of my car on her days off, after hours and on the weekends. I wish all customer service experiences were like dealing with somebody like Courtney. I could not recommend her more, fantastic service. Keith F.