Reviews
Lazy Unprofessional Slow Untrained Sloppy Don’t
Lazy Unprofessional Slow Untrained Sloppy Don’t take their job seriously Will not be back
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
When we got to dealership everything was just as Brian
When we got to dealership everything was just as Brian said. He had the right truck that we were looking at online Paper work went smooth with no problems
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
This was my third purchase from Jim Butler.
This was my third purchase from Jim Butler. Smooth and easy transactions each time! Highly recommend-
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We had to stay after hours to finish our deal and none of
We had to stay after hours to finish our deal and none of the workers complained once!!
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Communication was extremely poor on several levels:
Communication was extremely poor on several levels: Sales, Finance and General Manager. Too over a week to resolve an issue regarding cancelling a warranty. Buyer beware: Dealership charges 2% credit card processing fees and does not disclose.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Dear KJ, Thank you for your feedback. We're truly sorry to hear you were disappointed with your experience, and we appreciate the opportunity to respond. First and foremost, we want to clarify that our team went above and beyond to assist you throughout your visit and during the follow-up process. While we regret that the warranty cancellation took longer than expected, we worked diligently across multiple departments to ensure the matter was resolved to your satisfaction. Regarding the 2% credit card processing fee, this is a standard and clearly disclosed policy at our dealership. Signage stating this fee is prominently posted throughout our showroom and customer areas, in compliance with disclosure regulations. We strive to be transparent in every aspect of our business, including payment processing policies. At Jim Butler Linn we take customer service seriously and always aim to improve. We regret that your experience did not reflect the high standards we work hard to uphold, especially after the extra efforts made by Steve, Taylor, and Mik to support you. We wish you all the best moving forward and hope there may be an opportunity to better serve you in the future. Sincerely, Mike Carroll General Manager Jim Butler Linn
Their pricing was very transparent, stuck to their word,
Their pricing was very transparent, stuck to their word, helped get the best deal with available rebates.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Bought a 2025 Silverado from Kent, happy to have a new
Bought a 2025 Silverado from Kent, happy to have a new truck with a full factory warranty. Felt like they lowballed me on my trade in though.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great sales and finance team.
Great sales and finance team. Very easy to work with. Very good new vehicle buying experience
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
The service was quick, they picked up our vehicle and
The service was quick, they picked up our vehicle and brought it back to us with work done as expected!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
They always have the best deals.
They always have the best deals. And we are extremely grateful for that. It was the easiest experience ever buying a car thanks to Jim Butler and Gage. Gage is extremely personable and made the experience stress free for us. Great guy and great salesman. Don’t ever let him go. I’ll be sending friends to buy here.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car