Performance Chrysler Jeep Dodge RAM Centerville

I had to drive over an hour to find a good Dodge Ram, and I'm glad I did. Justin worked with me from the beginning answering every question I had. He had the vehicle ready when I got there and made the whole process very easy. Even when we ran into some logistics issues on my end he was patient and professional. I highly recommend Justin and the rest of the team if you are looking to buy a vehicle.

⚠️ Unprofessional Conduct, One-Way Communication, and a Lack of Accountability I had my daughter bring my car into Performance Chrysler Jeep Dodge Ram Centerville to have a bumper-to-bumper warranty issue checked. While she was at the service counter, she called me, and I spoke directly with the service representative. I made my instructions crystal clear: Do not perform any work until you contact me (the owner) and confirm the issue is covered under warranty. I provided my phone number. Despite this, they never contacted me. Instead, they texted my 19-year-old daughter with quotes and appeared to treat that one-way communication as authorization to proceed. I wasn’t contacted until they demanded payment—over $400 in completed work, with another $700 queued up for rear brakes—totaling nearly $1,200 in unauthorized repairs. And to be clear, nothing was actually fixed. When I questioned this, the service manager, Shaun, told me flatly: “Come get your car and don’t come back.” That quote perfectly captured the attitude I encountered. The general manager, Jacob, was equally dismissive. He shrugged off every question, gave vague responses, and when I asked where my car was after being handed keys, he replied sarcastically: “I can’t physically hand you a car.” To make matters worse, those weren’t even my keys—they belonged to someone else’s white Jeep. I could’ve driven off with it. I didn’t, of course, but if you own a white Jeep SUV serviced there, you should know they handed your keys to a stranger. When I asked for additional paperwork, the service manager quickly tried to hide it. He also retained my daughter’s personal information—phone number, address, etc.—and claimed it was “proprietary to the company.” That’s not just inappropriate, it’s a serious breach of privacy. While VINs and vehicle data may be necessary, retaining a young woman’s personal information without consent—especially when she has no business relationship with the company—is deeply concerning. This dealership appears to operate with a troubling disregard for proper authorization and customer communication. Rather than verifying ownership or following clear instructions, they proceed based on convenience. Shaun even stated that it’s not his job to know who owns the vehicle—they just go off whoever drops it off. That kind of negligence isn’t just irresponsible—it’s dangerous. And the one-way nature of their communication only compounds the issue: they send texts, make assumptions, and avoid meaningful dialogue with the actual owner until it’s time to collect payment. I’ll admit, I wasn’t perfect in this situation. I became agitated by the lack of empathy and the clear signs that they weren’t going to help, admit fault, or even care. The only reason they removed part of the cost was because they knew they were wrong—not out of any desire to be helpful. And for speaking up, I was denied future service. Key phrases I heard from staff: “Come get your car and don’t come back.” — Service Manager “One of the benefits of owning a business is you can deny anyone.” — General Manager “I can’t physically hand you a car.” — General Manager (after giving me the wrong keys) If you value integrity, transparency, and basic respect—especially for younger customers—this is not the place to trust with your vehicle.

SHADY SHADY SHADY! THE Epitome of a sleazeball dealership. They play all the dirtbag games trying to scam customers out of every penny. Do yourself a favor and skip all their fake 5 star reviews and read the lesser ones. I wouldn't take a free cup of ice from this place. Run away and run away fast.

The worst rating I could possibly give a car dealership. I bought this car site unseen online with the salesman named Adam, who gave me one price and then the finance manager gave me another price when they offered me to finance the car. The salesman gave me one price and the sales manager gave me another price or the finance manager. I contacted the sales manager at least five times and left messages and never got a reply. The only person that replied to me was somebody that was working on the Floor. He was kind enough to have another manager call me. This was the worst experience I can imagine I would not buy a car from this dealership if it was the last dealership on the planet.

I needed a spare key for my jeep renegade. I ordered one but then found a solution so I attempted to cancel. Because of their policy they were unable/unwilling to have any level of understanding and give me a refund. Fast forward to a few months later (I hadn’t been back) I ended up totaling the vehicle so I was no longer in need of the key. I went back and asked for even a partial refund but still I was told no because of policy and laser cut and blah blah blah blah. Have some human decency and utilize some understanding. You took $350 from a customers pocket because of a policy that you could have taken a step back and understood that this was not a normal circumstance. Front desk dude was nice though. But you better believe I will tell everyone this story and never recommend you for parts, cars or anything.

There are no words or comments that describes the way this Dealership handles the service and concerns of its customers. Everyone that walk through their doors are treated like family. The leadership is unlike ANYTHING I’ve ever experienced in the Corporate sector-upfront, close and personable. My Sales Lady Sierra at Jeepland ROCKS THE HOUSE!!! She’s one of the best Sales rep I’ve encountered in shopping for cars. She handled things from the time I pulled on the lot until the time I drove off in my new Jeep. She did not stop working in my best interest shopping for a vehicle-Personal, Professional and Patient. The example of the 3P’s. The entire staff worked together like my new vehicle operates-PERFECT! Thank You JB and Staff Keep Serving God and Customers!!

Sierra Jones at performance Jeep made buying my Jeep the best experience ever. I will refer everyone to her. I absolutely love my Jeep.

Sierra Jones was absolutely the best sales rep ever. She kind, caring, thoughtful, and I had the best experience ever. She worded and got us a great deal.

I recently took my truck in for a recall notice and asked for a quote to replace the brake light that was burned out after only 20,000 miles. I was quoted $160 ($60 for the bulb & $100 for labor). When I did a quick Google search for the bulb though I found them for less that $10. I'm dispointed that they tried to gouge me like this when I have bought several new cars from them. It ont happen again though.

Great buying experience from start to finish. I live over an hour away and did most of the deal via phone. See Collin for a great experience