Friendship Hyundai of Johnson City

Calls go to a call center, not to the store where car was purchased. Requires MULTIPLE calls to speak to a person in service department where I purchased vehicle. Unaware until today that the service department does ONLY oil changes on weekends. My car was at the JC service department for a week and all of my issues were not resolved. Now I must drive back to dealership again for same problem. I even called prior to picking up car after a week in the service department to be sure all concerns were addressed. Was assured everything was addressed. After reviewing report the problem I still have was NOT LISTED on the service report. How would the mechanic know to check for the issue if he isn’t made aware of the problem? Customer Service is the WORST I have ever experienced with a vehicle. Had my KIA for 18 years and NEVER had issues with service department!

Wendy was great with showing my family the different Tacomas she was great and awesome!!

I am very dissatisfied with this dealership Not recommend anybody else they are liars If they owe you anything, make sure you get it before you leave

The experience was amazing !James McKeehan got me exactly what I was looking for and the best deal. I couldn't ask for better customer service and got me in and out in a few hours.

Justin S. was very helpful and answered all my questions. Took time to show me all the features on my new car.

After getting the run around from Friendship Hyundai of Bristol (see my review on that location for that experience) I came to this location to finally try and buy a car. Hyundai advertised on their official website an amazing deal, when I spoke to the dealer and got down to the paperwork and money discussion I kept being told they "have no idea how Hyundai lists the number they do". Eventually, some manager came to speak to me about the price. He told me the MSRP listed on Hyundai's website is not correct and they advertise crazy deals to get people in and then they have to be the bearers of bad news to people. All while we were looking at the MSRP of a vehicle that Friendship jacked up nearly $5000 from what the manufacturer says. That's right, Friendship alters the MANUFACTURER SUGGESTED RETAIL PRICE and then tells you they sell cars for MSRP price and no haggling.... The manager then told me the car I wanted at the price I wanted "doesn't exist" while offering me a price that is 2.6x the price advertised by Hyundai's official promotion. That's right, a deal supposed to cost me $240/month was running me around $650 if I bought from Friendship. Well, I drove to Grayson Hyundai in Knoxville instead and I purchased the car that doesn't exist at the price that is "mathematically impossible". I asked them how they could do it if Friendship couldn't and they couldn't even make sense of it. My only guess is that Friendship wanted to pocket the $10000 rebate offered on the car for themselves vs giving it to me to get the advertised pricing. The bottom line here, do not buy from Friendship, it's a complete ripoff. They have the only Hyundai dealerships around here and they take advantage of it. Go out of town to literally anyone else. The two hour drive into Knoxville saves you a LOT. Update: The manager, Chase, contacted me about my review. I do not know what outcome he expected, but this man called me to argue with me about my review and stated that I misunderstood the situation, mind boggling! Please never give this company the time of day.

Had a great experience. Randy Johnson was a great salesman! We will use them again

If I could give 10 stars I would. Excellent and friendly service, they went above and beyond to make it sure I got what I wanted. They are simply amazing.

After calling me setting up a Interview MR TOM acted like he didn't know me or what I was talking about I suppose I was just too old Had plenty of experience Mr Spangler seems like a good man Can't say the same for the others

Best car buying experience I've had by far. Justin Singleton was awesome to deal with. Justin and the finance guy knew I was on a timeline and worked with that. I would definitely recommend Friendship Hyundai of Johnson City and ask for Justin when you go!