Reviews
This was a routine service and your service Tech Jason
This was a routine service and your service Tech Jason met me at my vehicle as soon as I pulled in. He did a walk around inspection took my keys and made sure I knew where the waiting area was. I tracked my service on my phone and it was accomplished in amazing time. Jason then helped me navigate a question I had about my navigation system. He patiently showed me how to resolve my inquiry and told me to stop back or give him a call should I have further questions. Jason is an asset to your dealership. Your overall service team does an excellent job. I'll continue to bring my 2024 Colorado to you for service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, William! We truly appreciate your kind words about your experience at IG Burton Chevrolet of Berlin. It's fantastic to hear that Jason provided you with excellent service during your routine visit and that he was able to assist you with your navigation system. We’re glad to have you as a valued customer, and we look forward to seeing you and your 2024 Chevrolet Colorado for future services. Don't hesitate to reach out if you have any more questions! Sincerely, The i.g. Burton Chevrolet of Berlin Team
Great experience.
Great experience. I wanted what I wanted and i.g. Burton delivered. A painless experience, thanks to Bruce our sales agent, and they were willing to work with us.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Patrick! We are very glad you had a great experience with us at IG Burton Chevrolet of Berlin. It’s wonderful to know that Bruce made your process painless and that we could work together to meet your needs. We appreciate your business and look forward to assisting you again in the future! Sincerely, The i.g. Burton Chevrolet of Berlin Team
Was ok but gave me a expensive quote for changing my
Was ok but gave me a expensive quote for changing my transmission fluid and filter. Which I feel is ridiculous 1049.00. Very expensive. Iam looking at other places to do the work.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your feedback, Richard. We understand your concerns regarding the quote for the transmission fluid and filter change. At i.g. Burton Chevrolet of Berlin, we strive to provide competitive pricing and quality service. If you'd like to discuss this further or if you have any questions, please feel free to reach out to us. We appreciate your consideration and hope to assist you in the future! Sincerely, The i.g. Burton Chevrolet of Berlin Team
Terrible service key fobs were burned during repair I had
Terrible service key fobs were burned during repair I had to take them somewhere else to get fixed was charged over 200.00 just to have lights come back on.I am very disappointed
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your experience with us, Harrison. We understand your frustration regarding the key fobs and the additional costs you incurred for repairs. At IG Burton Chevrolet of Berlin, we strive to provide quality service, and your feedback is valuable to us. We encourage you to reach out to us directly so we can better understand the situation and work towards a resolution. Thank you for bringing this to our attention. Sincerely, The i.g. Burton Chevrolet of Berlin Team
Came in for an oil change and 60,000 mile inspection.
Came in for an oil change and 60,000 mile inspection. Was told I needed my transmission fluid and filter replaced and front and rear differential fluid replaced and transfer case fluid replaced. I didn?t agree but told them to do the transmission only. When I picked up my truck the bill was over $1,000 just to do the transmission. The labor charge was $700 for the transmission only!!! This is taking advantage of your customer! I will never go back to this dealership.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for sharing your experience with us. We understand your concerns regarding the charges for your transmission service. At IG Burton Chevrolet of Berlin, we strive to maintain transparency in our pricing and services. We appreciate your feedback and encourage you to reach out to us directly so we can address your concerns more thoroughly. Your satisfaction is important to us. Sincerely, The i.g. Burton Chevrolet of Berlin Team
Great car buying experience
This dealership was very friendly. They worked with us and getting us the car that we wanted within our budget
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congratulations on your recent purchase, Christine! At IG Burton Chevrolet of Berlin, our team strives to deliver an excellent experience and find you a vehicle that works within your budget. We hope to be of service to you again in the future, and please don't hesitate to contact us if you need assistance with anything else! Sincerely, The ig Burton Chevrolet of Berlin Team
IG Burton: A Great Customer Experience
Mike, our salesperson, did an exceptional job of locating the vehicle of our choice. Even with a limited inventory he was able to get the vehicle to his dealership. He and his boss Brandon worked out a great deal. We are very pleased with our new Grand Wagoneer.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for allowing us to help you. It is great to hear that you had such a positive and fulfilling dealership experience. With excellent fuel economy, passenger room, and a comfortable ride the new Grand Wagoneer is an excellent choice that I'm sure you'll enjoy. We look forward to working with you or anyone you might send our way in the future. Sincerely, The ig Burton Chevrolet of Berlin Team
I.G.Burton Chevrolet-Berlin
Class act with service and handling of customers. Notifications of appointment, status and completion were great.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The ig Burton Chevrolet of Berlin Team
Great dealership
Awesome car buying experience! Loved them so much we went back 6 months later and bought a second vehicle!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for leaving us this great review, Howard. We are very happy to hear that we could provide you with a second car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Sincerely, The ig Burton Chevrolet of Berlin Team
Great Service
Ginger in customer service was fantastic in helping me deal with a very difficult situation. She obviously understands the true nature of customer service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase