Chuck Olson Kia

Raised the price by 1000 2 days after list. Looking at a few of these this past weekend and went up to see what they would do. Listed above average for this type of car. Asked what we wanted to pay. We went 5000 below new asking and guy says your looking at the wrong car. No come back offer. Just full on xxxxxx response. Yeah, we went elsewhere. Who wants to work with such a xxxxxx "#s guy"

This is a warning to anyone buying a vehicle from Chuck Olson. DO NOT PURCHASE THE SERVICE CONTRACT!!! We have had nothing but bad experiences. Our 2019 Kia Niro has had brake issues from the start. We had to replace the pads and rotors after only 3 years, and now after 6 years (60K) they need replacing again due to a problem with the calipers. The service contract clearly covers this, but they have processes in place to make it nearly impossible to get authorization to do the work. We've been on hold for hours, and are still waiting more than a week after we started the process. Everything is engineered to be as hard as possible. No one answers the phone, and they won't provide direct lines so every call is starting over from scratch. Bottom line: even if the service contract covers it, it's nearly impossible to get them to actually pay. Save your money!!!

Chuck Olson KIA was changing my oil on 11.15.23 just like they always have. I've serviced my KIA there since I bought it used five or so years ago. [Great car! Overall the best car I've ever owned] The service rep called and told me I needed new front brake pads. Huh? My brakes were recently serviced. Anyway, I said go ahead. When I picked up my car, the inspection report showed that my brakes had 5mm of pad left! WHAT !?! Usually new pads are recommended at 1 or 2 mm. I called them, and I got some song and dance about one pad showing uneven wear of 3 to 5mm of life left. Really? Okay. I've never been ripped off by a Japanese car dealership, so I guess I'll go with it. But I looked up my previous records later. I had taken my Rio in there exactly 2 weeks and 280 mi before - for a recall service. They did the same inspection on my brakes. Their inspection report that day showed 7mm of brake pads remaining. Almost new! Lousy rotten crooks. I just watched a TV commercial extolling the great service of 3 generations of Olson family as car dealership owners on Aurora AV N in Seattle. It was more than I could stand. I had to drop back and write this review

Worst customer service ever. The manager tried to overcharge me by giving unclear explanations and then. blaming me for not understanding - I am not an auto mechanic although I do have a PhD so I am not an idiot, Do not go here - super rude and unethical

3rd car I have purchased from here in the last 11 years. As always, friendly and helpful staff. Sales guy Nikko is new to this establishment but did a great job helping find the right car for me. Mohammad had some great finance suggestions I really appreciated.

purchase a new Kia Sportage Hybrid in the top tier trim. Went to Chuck Olson to purchase it. It’s the very first new car I ever bought and it will likely be the last car I own. I was super excited and got every bell and whistle I could think of. I knew it would be a long time for delivery and they had zero control over it. Finally got the call that it was available 9/22 and I was told they needed a few days to make it perfect and available. I told them to schedule an appointment that’s convenient for them to have everything done before I got there so whenever was good for THEM was great for me. I was not in a rush and understood how staffing is an ongoing issue. I was told to come in that Saturday. Which is what I did but I was a bit early, traffic was better than I thought and I was excited. Sadly the vehicle was not ready. It was not clean, did not have the covers from the travel removed completely and none of the items that were “extra” was installed. Nor could it be as the service department was closed on Saturday. As a consumer, I was not aware they were aftermarket as it was sold as part of the original vehicle. Despite being there for 4 hours, the vehicle was not in brand new mint condition nor was it clean when I was handed the keys. I had to return the car for the Home link mirror, interior lighting, cargo mats, cargo cover and crystal fusion. I was told it would take a half day. I had the vehicle there on time for the appointment after getting a ride home. At 4 pm I was advised that they were only able to do the crystal fusion and that it would now be ready the next day. Unfortunately I had to be a whiny customer in order to get a loaner as they didn’t really care that it was an inconvenience or I had to go to work or arrange for a ride there. Upon picking up the loaner, the process treats you like they don’t know you, requiring copy of a credit card, license and insurance AND a walk around of the loaner. Oh and don’t use any of the loaner vehicles gas. Upon being told that it was completed and giving me an attitude that I was the problem for even wanting know how the interior light system worked or to check it out, it was obvious that I was not welcome. On the ride home it was discovered that the EPB Warning light was now engaged. I followed the instructions but it had to return it again. I was told it first had to do with the light installation and then the home link installation. Matt in the service department claimed, “I drove it myself and parked it so it’s fine” in a manner which was not to be argued with, as he obviously knew what he was doing and I did not. My brand new $50,000 vehicle is dirtier than it started at the dealership (not sure what crystal fusion is or what but one would think bird dodo would be in the way ) including bird poop and interior messes up n the floor. 10/20/22, the vehicle is being inspected by a licensed neutral professional to insure the repair was done properly as I don’t trust Chuck Olson to tell the truth or even care about their customer after getting the sale. I am paying for this out of pocket and having to rent a car in the meantime. But absolutely no one cared at Chuck Olson. Not our sales person Rob or David or the person who claimed he’d bring it to management.(Mohammad). Not the service department Rick or Matt or anyone. I spoke directly with the “manager” and David who both said they would take care of the situation. Absolutely nothing. No response, nothing. Every sportage is awesome and sold before it’s even made. You have options. Don’t make the same mistake I did. I didn’t think I asked for much. A vehicle I paid for that was clean and safe. I didn’t want anything free or special. Some customer service, follow up and empathy would have changed the situation completely. If I had the ability, I would return the car to Chuck Olson just to get a different dealer. The vehicle is amazing

I attempted to contact Chuck Olson several times before posting with no response. I decided to purchase a new Kia Sportage Hybrid in the top tier trim. Went to Chuck Olson to purchase it. It’s the very first new car I ever bought and it will likely be the last car I own. I was super excited and got every bell and whistle I could think of. I knew it would be a long time for delivery and they had zero control over it. Finally got the call that it was available 9/22 and I was told they needed a few days to make it perfect and available. I told them to schedule an appointment that’s convenient for them to have everything done before I got there so whenever was good for THEM was great for me. I was not in a rush and understood how staffing is an ongoing issue. I was told to come in that Saturday. Which is what I did but I was a bit early, traffic was better than I thought and I was excited. Sadly the vehicle was not ready. It was not clean, did not have the covers from the travel removed completely and none of the items that were “extra” was installed. Nor could it be as the service department was closed on Saturday. As a consumer, I was not aware they were aftermarket as it was sold as part of the original vehicle. Despite being there for 4 hours, the vehicle was not in brand new mint condition nor was it clean when I was handed the keys. I had to return the car for the Home link mirror, interior lighting, cargo mats, cargo cover and crystal fusion. I was told it would take a half day. I had the vehicle there on time for the appointment after getting a ride home. At 4 pm I was advised that they were only able to do the crystal fusion and that it would now be ready the next day. Unfortunately I had to be a whiny customer in order to get a loaner as they didn’t really care that it was an inconvenience or I had to go to work or arrange for a ride there. Upon picking up the loaner, the process treats you like they don’t know you, requiring copy of a credit card, license and insurance AND a walk around of the loaner. Oh and don’t use any of the loaner vehicles gas. Upon being told that it was completed and giving me an attitude that I was the problem for even wanting know how the interior light system worked or to check it out, it was obvious that I was not welcome. On the ride home it was discovered that the EPB Warning light was now engaged. I followed the instructions but it had to return it again. I was told it first had to do with the light installation and then the home link installation. Matt in the service department claimed, “I drove it myself and parked it so it’s fine” in a manner which was not to be argued with, as he obviously knew what he was doing and I did not. My brand new $50,000 vehicle is dirtier than it started at the dealership (not sure what crystal fusion is or what but one would think bird dodo would be in the way ) including bird poop and interior messes up n the floor. As of Friday 10/20/22, the vehicle is being inspected by a licensed neutral professional to insure the repair was done properly as I don’t trust Chuck Olson to tell the truth or even care about their customer after getting the sale. I am paying for this out of pocket and having to rent a car in the meantime. But absolutely no one cared at Chuck Olson. Not our sales person Rob or David or the person who claimed he’d bring it to management.(Mohammad). Not the service department Rick or Matt or anyone. I spoke directly with the “manager” and David who both said they would take care of the situation. Absolutely nothing. No response, nothing. Every sportage is awesome and sold before it’s even made. You have options. Don’t make the same mistake I did. I didn’t think I asked for much. A vehicle I paid for that was clean and safe. I didn’t want anything free or special. Some customer service, follow up and empathy would have changed the situation completely. If I had the ability, I would return the car to Chuck Olson just to get a different dealer. The vehicle is amazing

Took my Niro for my first service appointment. Received excellent service from everyone. My car was also returned cleaner then when I arrived. Thank you for taking good care of me and my Niro!

By far the worst car shopping experience I have ever had. I reached out to this dealership today to get information on a new minivan that was enroute to their dealership, and was contacted by Michael Oravec. Michael was initially polite, until I asked about any available incentives, at which point he told me “the incentive is that you get to buy the car.” Against my better judgement, my family and I stopped by the dealership to see a comparable used van on their lot. Michael was impolite to both me and my wife and was completely dismissive throughout our experience. He even told me that his manager was irritated that we came into the dealership 45 minutes before they closed. The experience was capped off by him walking away without seeing if we needed any further information and without even saying goodbye. I realize that the car market is a bit cutthroat these days, but that’s no excuse for a complete lack of professionalism and simple manners. Of the three Kia dealerships I’ve been working with on this purchase experience, Michael and Chuck Olsen Kia were by far the worst. Take your business elsewhere!

My son was lied to by a salesman Jacob. They stated a car would be available to purchase at 9am in the morning, to fist come first serve. He drives all they way down to the dealership from Marysville showed up at 8:55 and waited 5 mins and then called the salesman saying he was outside ready to buy the car. Jacob tells my son sorry we sold the car 45 mins ago. I know that Chuck Olsen would be rolling in his grave to see how you are ruining his name.