CarZone

I purchased a truck from them on February 20, 2025 and on March 14, 2025 the transmission started slipping. Took it to a mechanic near my home and the transmission oil was BLACK with metal shaving in the pan. Called the warranty company and the first thing they tell me is please read your contract we only cover up to $2,500. This is something that was not told to us when we purchased the warranty. It's all smiles and oh don't worry everything is covered 100% (words out of there mouth). I understand that these are used vehicles but there is no way they inspected the transmission oil before they sold it. They would have immediately seen that the oil was bad. They said bring it back to us we will fix it without any out of pocket to you. There is no way that I am going to trust them to repair my truck. I haven't even driven the vehicle 400 miles since I bought it and it needs the transmission rebuilt. I gave them plenty of opportunity to help with the extra out of pocket that I am incurring. But according to them as of my last call to them they will not help with NOTHING. I wasn't even asking for them to pay the complete $3,000 out of pocket that I am paying. I was giving them the opportunity to help with any amount to soothe over the blow of the repair. Their claim is that the place that I took it to is over charging me for the repair. But not according to the 3 estimates that I received. At the end of the day I will repair my truck and move on but not without me leaving this review to make people aware that the warranty is NOT 100% covered as they claim to you. Don't trust the mechanics to have done a proper inspection of the vehicle before they sell them. If this review helps anyone while purchasing a vehicle here then my review has served it's purpose.

i bought a car from this business and less then 8 months the transmission went out wanted me to pay for it ,,,2000 to fix it, i only used it to work and back, paper work refused any warranty on the car,, they are a sham they sell broken cars and refuse to fix them for there customers

Bought a Tahoe from Donald he mad a big deal about the motor Mount needing to be fixed made me leave it there for a say or 2 while they said they were working on it picked it up 2 days later it ran like xxxx so I took it to my mechanic so I called Steven who went round and round saying they replaced a new one regardless of weither there was a new one it was not securely mounting the motor (it was not replaced correctly and cost me more money as they have already received my money the only way to get a response is via reviews