Jeff Wyler Nissan of Cincinnati

I just purchased my second Rogue in the last two months from Jeff Wyler Nissan in Colerain. Liz was great to deal with and gave me the best deal on both cars that I have ever received in fifty years of buying cars. The process was seamless and everything was quite enjoyable. I suggest that if you need a new Nissan that you see Liz at Jeff Wyler.

Unfortunately, I feel taken advantage of by Jeff Wyler Nissan. I hate to say it because the salesperson was pleasant to work with and prompt in follow up communications. After the purchase of my truck, I realized the back window would not roll down. I was told that each car had a multi-point inspection before it was put up for sale. I am flabbergasted that that multi-point inspection would not include something as basic as a window being functional. This was not disclosed to me at any point, and they refuse to fix the issue. Also be aware of the addon's when you purchase from Jeff Wyler, they will pad the final price with hidden extras, some of which you cannot refuse without an additional cost. I will not be purchasing from Jeff Wyler again, and I recommend that you do not either.

This is kind of long, but please stay with me here, as I was a JW skeptic after having a bad experience at the Fairfield location. I cannot attest to the quality of the service dept, but can honestly review the sales/purchase part. Rob Gonzales in sales showed me several cars with the features I wanted, but I wasn’t a fan of the interior color. He and manager Bridgett quickly tracked down my perfect color combo, kept me updated, and had the car transferred within two days. Paperwork was ready to go, and the whole process was seamless. They also gave me the best price around—I compared multiple dealerships from Dayton to Cincinnati, and none could beat it (one even doubted it was possible—jokes on him!). Communication was easy, and I always got quick answers to my questions. Jimmy in finance explained everything clearly, never pressured me on extras, and even organized the paperwork into neat take-home and in-car packs. What really set this dealership apart was the after-sale experience. Rob had my online account and app ready before I even left finance, walked me through every feature of the car (especially safety, which I value as a mom), and encouraged me to reach out anytime. I even received a thoughtful thank-you message after I got home. I’ve honestly never had such a fast, stress-free, and comfortable car-buying experience. Thank you, Rob & team!!

Top tier sales team & service! Tiffany & Ben are both great to work with, very helpful.

Benny and Tiffany is service are great to work with, Kept me in the loop the whole time and made it nice and easy

Highly Recommend! I recently had the pleasure of working with Jenny and Mike in the service department and was thoroughly impressed by their professionalism and efficiency. They were prompt in their communications and ensured my vehicle was serviced in a timely manner. Their attention to detail and commitment to customer satisfaction are truly commendable. I am extremely pleased with the level of service I received.

Aaron and Jimmy are great to deal with and would highly recommend them to everyone. Not just Nissan I got my almost new Cadillac with them!!

Last week I brought my 2021 Nissan Kicks into Jeff Wyler Nissan on Colerain in Cincinnati, to be serviced after the check engine light came on. After paying $218 outright (that doesnt even go towards the repair of the car) for a diagnostic test (while Jeff Wyler Nissan of Eastgate only charges $175), the service advisor informed me that it was a Throttle Chamber assembly and Gasket issue, and that it could be solved for $897. I only make $300. Not their problem, just saying that $900 represents 3 weeks work for me. I asked if there was anyway the price could be brought down and was told No. Well since my car won't drive (I had to get it towed to Jeff Wyler Nissan on Colerain) and I thought I could trust a Nissan Dealership to be honest, I said okay for the repair. The next day I was informed that after taxes, I would actually have to pay closer to $1000. $100 more than originally quoted, so I once again pleaded to see if there was ANY way that price could be brought down and he said, "No." Without any other options to get my car out, I was forced to reluctantly agree to this price. Over the weekend I thought I might check out Nissan's own website to see if I could find out anything about the issue myself. While I didnt find out what a Throttle body does, what I did find was the exact part I was told I needed (Part 16119-5RLOA) for sale on Nissan's website for $397, which is more that $300 LESS than I was quoted. I called Monday and left a message explaining my frustration, but no one got back to me till Tuesday. By that time I was quite upset and while voicing my frustration I was told to "Drop the attitude" and that anything involving cheaper parts was a Part Department Issue. So after being transferred to the Parts Department, I asked why there is a $300 difference in price. I was informed that even though I could've bought the part from Nissan's website, the dealership website doesnt get that discount. I inquired why I wasn't even told of that option, and was told by the Parts Department, I "Should've done my own research." Now when someone says Do Your Own Reasearch, to me it means,"You shouldn't trust me." I thought I could trust a Nissan dealership to be honest with options with me but I was obviously wrong. Feeling disrespected and cheated, I called The Service Manager of Jeff Wyler Nissan on Colerain named Mike Torbeck and left him a message to call me back. He never did. Today I was told that although the part was ordered and installed, my car still wasn't running and now its an EC problem, which is covered under Nissan's 8yr/80,000 mile warrenty. And NOW they would offer me a loner car (my wife and I have been without a vehicle since last Wednesday). When I arrived I showed a screenshot of the exact part that was put in my car, for more than $300 less than what I was told, I asked why I wasn't offered this option or anything else and if he would honor the price I found. He talked to Mike Torbeck who informed him that the best he could do was take off 10% of the final cost, which would be a little under $100. Mike Torbeck told me that since he ordered the part for $719 and even though I found the same part for $397, he would not honor the deal, even though it was coming from Nissan's own website. I further inquired why I wasn't even offered an option to buy it myself and bring it in for a lot less, but he deflected the question by saying that since I agreed to perform the repair, he doesn't have to even give me a discount. And while that might be legally true, its a bad representation of a supposedly honest dealership. When I asked him why it took a week for me to even be offered a Loner Car, he said, "We dont give those out to just anybody" which felt very insulting. So I advise everyone to "Do their own. Research" and not shop here.

Daughter took 2017 Rogue in Monday for oil change/tire rotation and to check a check engine light that was on. She was charged 370 for 90 min of work. I was stunned so I called and was told it was 190 just to evaluate check engine light not to repair. I said this is excessive for 90 min of work and I was hung up on. I called the general mgr to share this, left a msg and got no call. So I won’t be back - really unimpressive.

Extremely disappointed with how I was treated by this Nissan dealership. For the past two weeks, I’ve been receiving daily calls from a sales representative named Liz, asking me to return my leased Nissan Kicks. I told her from the beginning that I was not interested in getting into another Nissan — I just wanted to return the vehicle. I specifically asked her if there would be any penalties or fees for returning the vehicle early, and she assured me that there would be none. Her words were: “Nope, not a problem. Just come in and we’ll take care of you.” So today, I take time out of my schedule and show up to the dealership expecting to turn in my car, only to be told by her manager that I now owe $1,800 for an early return. When I explained what Liz had told me, the manager’s only response was that “she’s new” and “shouldn’t have told you that.” That’s not acceptable. If she’s new, she should be supervised more closely — not allowed to make verbal commitments to customers that the dealership won’t stand behind. The fact that both Liz and her manager acknowledged what was said, yet still pushed the cost onto me, shows a complete lack of professionalism, accountability, and integrity. It’s hard not to feel like the only reason they were so eager to get me back in was because they were hoping to put me into another Nissan. Once they realized I wasn’t interested in continuing with the brand, the story changed — and I was left holding the bill. Bottom line: This experience was misleading, frustrating, and felt like a bait-and-switch. If you’re not planning to stay with Nissan, do not trust what you’re told over the phone. Get everything in writing, and be ready for them to go back on their word.