Reviews
My car needed a regular service and a new visor.
My car needed a regular service and a new visor. They took care of some other maintenance issues and were very professional and courteous.
My car needed a regular service and a new visor.
My car needed a regular service and a new visor. They took care of some other maintenance issues and were very professional and courteous.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Always a great experience with Subaru from the service
Always a great experience with Subaru from the service department to the sales department to the finance department. Walked out of there with a new vehicle.
Always a great experience with Subaru from the service
Always a great experience with Subaru from the service department to the sales department to the finance department. Walked out of there with a new vehicle.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Maria, we appreciate you taking the time to leave us this feedback. We hope to be of service to you again in the future. Best wishes, Group 1 Subaru El Paso
The staff is fantastic—warm, welcoming, and always ready
The staff is fantastic—warm, welcoming, and always ready to help. Every team member is incredibly knowledgeable and eager to assist with anything you need.
The staff is fantastic—warm, welcoming, and always ready
The staff is fantastic—warm, welcoming, and always ready to help. Every team member is incredibly knowledgeable and eager to assist with anything you need.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Miguel, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
Was at Group 1 Subaru for service, Saloum Bouchaaya was
Was at Group 1 Subaru for service, Saloum Bouchaaya was my advisor. He was excellent; professional, curtious, and on top of my service work during the day. I could tell that he made a big effort to make sure that I understood what was going on with my repairs. If he didn't know the answer, he found out quickly. All of this seemed natural to him, not forced. I would recommend him to anyone needing service there.
Was at Group 1 Subaru for service, Saloum Bouchaaya was
Was at Group 1 Subaru for service, Saloum Bouchaaya was my advisor. He was excellent; professional, curtious, and on top of my service work during the day. I could tell that he made a big effort to make sure that I understood what was going on with my repairs. If he didn't know the answer, he found out quickly. All of this seemed natural to him, not forced. I would recommend him to anyone needing service there.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Subaru El Paso. Feel free to reach out to us if you need anything. Have a wonderful day.
Great service.
Great service. Very clean and organized facility. The service team is exceptional. I will be coming back
Great service.
Great service. Very clean and organized facility. The service team is exceptional. I will be coming back
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Excellent service.
Excellent service. My complaints to the young lady that took good care of me and the car.
Excellent service.
Excellent service. My complaints to the young lady that took good care of me and the car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you so much for the review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
You are welcome. I will continue to praise you all and highly recommend you.
JR was my customer service representative and he was
JR was my customer service representative and he was great. He kept me updated on the progress of my vehicle. He also provided me with a loaner vehicle.
JR was my customer service representative and he was
JR was my customer service representative and he was great. He kept me updated on the progress of my vehicle. He also provided me with a loaner vehicle.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Michael, we're happy you found our staff to be so supportive during your experience here at Group 1 Subaru El Paso. Please don't hesitate to reach out if there's anything additional we can do for you.
Went for an oil change on my 2019 crosstrek.
Went for an oil change on my 2019 crosstrek. They were attentive, I think the oil change was only an hour long. I was sent a text with a link to watch the status of my car as it was getting serviced. I also received a free car wash after my service.
Went for an oil change on my 2019 crosstrek.
Went for an oil change on my 2019 crosstrek. They were attentive, I think the oil change was only an hour long. I was sent a text with a link to watch the status of my car as it was getting serviced. I also received a free car wash after my service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Excelente servicio y atención de Edgardo, mi compra fue
Excelente servicio y atención de Edgardo, mi compra fue rápida y divertida, me habló de mis opciones y me ayudó a elegir un auto de acuerdo a mis necesidades.
Excelente servicio y atención de Edgardo, mi compra fue
Excelente servicio y atención de Edgardo, mi compra fue rápida y divertida, me habló de mis opciones y me ayudó a elegir un auto de acuerdo a mis necesidades.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hola, nos alegra saber que tuviste una experiencia tan positiva con nuestro equipo. No dudes en contactarnos si hay algo más que podamos hacer por ti.
Awesome facility, processes and staff.
Awesome facility, processes and staff. Keanu our Service Rep was well versed, attentive and kept me informed throughout the process. The waiting area and service reception area are top tier. The service was performed in a timely manner and applicable recommendations were made without pressure. Always great experience with Gilbert and his team. Thank you El Paso Subaru!
Awesome facility, processes and staff.
Awesome facility, processes and staff. Keanu our Service Rep was well versed, attentive and kept me informed throughout the process. The waiting area and service reception area are top tier. The service was performed in a timely manner and applicable recommendations were made without pressure. Always great experience with Gilbert and his team. Thank you El Paso Subaru!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, we're happy to hear you had such a positive experience with our team! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!