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Beaver Toyota Cumming

(2,045 reviews)
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 8:30am–8:00pm 7:00am–6:00pm
Tuesday 8:30am–8:00pm 7:00am–6:00pm
Wednesday 8:30am–8:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–6:00pm
Friday 8:30am–8:00pm 7:00am–6:00pm
Saturday 8:30am–8:00pm 7:00am–5:00pm
Sunday Closed Closed
2019 consumer dealer award
View 1 awards
2019 consumer dealer award
New (404) 935-6674 (404) 935-6674
Used (404) 935-6874 (404) 935-6874
Service (877) 238-7417 (877) 238-7417

Reviews

(2,045 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Beaver Toyota Cumming from DealerRater.

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Pleased with experience

Both Alexis and Brad were very helpful during my visit along with the process of purchasing. Ok ok ok ok ok ok ok ok ok ok.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Leah and Lui took GREAT care of me! Even with some...

Leah and Lui took GREAT care of me! Even with some challenges to my credit I was heard and got exactly what I asked for! The finance department was great as well and the facility is beautiful- definitely found a dealership that felt like family! That’s why I’ll be sending all my friends and family

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

I had an amazing experience getting a car here. My mom...

I had an amazing experience getting a car here. My mom and I were blown away with the outstanding service provided by Chandler. We arrived here, after being reluctant with other dealerships, and Chandler was ready to show us all of our options. Not only did he take the time to explain everything thoroughly, he was also extremely patient. If I ever need another car, I will be sure to come back!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Everything about our experience at Beaver Toyota was...

Everything about our experience at Beaver Toyota was amazing! Chandler was so attentive to everything we requested and ensured that we got exactly what we wanted for the best price. We never felt rushed to make a decision but when we had our minds made up the process was so easy. This was hands down THE BEST car buying experience we’ve ever had. If you’re looking for a new or used vehicle go see Chandler and he will get you taken care of!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

For my first experience buying a new car I couldn’t be...

For my first experience buying a new car I couldn’t be more impressed by the customer service. I felt welcome and valued by everyone there. 10/10

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Bought a new 2019 Highlander last fall! Went for the...

Bought a new 2019 Highlander last fall! Went for the 15,000 mile service on Friday July 17! Vehicle was NOT washed during this service visit.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Was offered a special price for oil change. Comments on...

Was offered a special price for oil change. Comments on invoice stated oil change special service, but when it was finished was charged full price. Service tech we talked with acted like there was no special oil change pricing. I had to call the person and then get a refund. Once I had called back in and gotten the details then the service tech knew what I was referring. Will not deal with that service person again. Price was great and completed very quickly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Lui did a great job , very helpful and patients to...

Lui did a great job , very helpful and patients to explain any questions. We were looking for buying a car for my daughter. Then she likes toyota CHR AND BUY IT . We are very happy thanks Lui

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Overall ok experience with the dealer, good experience w Lui

I went in to purchase a used Rav4 with a trade in, but ended up going elsewhere. The dealership is nice and with a lot of perks (maybe too much concentration on that) but Lui is what made the experience a good one. He listened and helped as much as he could. He tried hard to work with me and get me set with the right car and trade in amount, but in the end I just couldn't rationalize a very high dealer fee. (compared to average rates for GA) Also there is a Beaver Benefit mandatory add on that made for more than $1000 more to the price. Even if I did live close enough to put it to much use, I'd rather get in a better doable price range than have any of those "perks." I bought elsewhere at a different type of dealer, but he was good enough to remember a review for him! Lui's manager was great too, but I cant recall his name. I do remember he was from Florida.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

No Deal!

This dealership is the perfect example of why car dealers have bad reputations. Based on the reviews I read prior to visiting, I thought I would be dealing with a reputable dealership. This was not the case. The Sales Manager was actually belittling. Making smart remarks to my comments about the differences I could see in the valuations. Also, he used the same old trick I’ve seen on every car deal...”I’m not supposed to show you this, but....” People, do your dang homework before you go shopping. **UPDATE** Salesman called first thing the next morning ready to deal. Ridiculous to go through this drama.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.