Reviews
Best experience ever!
I never write reviews but, I have to say...Ms. Annette is by far the best person ever. She was patient, sweet and all of the above! I would definitely recommend asking for her when you’re thinking about getting a car. She made the process a lot more easier than I thought it would’ve been! If you ever see this Ms. Annette, Thank you so much for everything! ❤️
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
My service experience
Whenever I have my vehicle serviced at Lexus of Orange Park, I’m always satisfied! Jomar is always so kind and pleasant! I’m a very happy customer! I will continue to have my vehicle serviced at Lexus of Orange Park.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Service was Remarkable
My service provider was helpful and the service he provided was excellent I love my vehicle and the service the Fields of Orange Park provides??????
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Retired
Beverly Moore was our Technical person and she did a fantastic job answering our questions. And she is available going forward as we learn to enjoy our Lexus
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
great place to shop at
I bought my used car last year. The sales person I had was really awesome especially being it was late at night when I bought mine. A few days after I got it the emissions system went bad and the replaced it for free which was awesome. The warranty for their used cars stink though and don't cover much being I have another problem with emissions system again and the warranty don't cover it. As for that they are an awesome dealership with amazing employees. They are not pushy and are willing to work with you.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We appreciate your 4-star rating, thank you! Our Team here at Lexus of Orange Park are dedicated to providing only the best experience for our customers. I would be grateful for the opportunity to speak with you to address any issues that would, upon improving, lead to a superior rating. You may reach me at (904) 777-5100 or bzehren@fieldsauto.com. Thanks for being a valued patron. With gratitude, Brian Zehren, General Manager.
Great experience with Carlos
I took my Lexus in for oil change & tire rotation a couple days ago. Had a great time. Had a great chicken salad for lunch. Did not take long at all. Really great experience. Thanks Carlos.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to leave incredible feedback! You’re truly in great hands with our Team. It’s a joy to serve your automotive needs and we are dedicated to providing you with only the best experience in the future. Thanks for choosing Fields. Kind Regards, Brian Zehren, General Manager.
IS 300
Victor did an excellent job of scheduling and acting with a sense of urgency upon my appointment. It was an "we owe you" from a new car purchase.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We’re proud to have such a great Team, who are ready and willing to make your experience great. It pleases me to learn they achieved this goal on your recent visit. Thank you for sharing your assessment of Lexus of Orange Park. We look forward to serving your automotive needs in the future. With gratitude, Brian Zehren, General Manager.
Great customer service!
Great dealership and staff! Robert Self, my sales associate, was very patient and knowledgeable. Ill definitely refer people to him!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We welcome your thoughtful praise of our Team's hard work and dedication. I will be certain our Team receives your delightful feedback. If we may improve on your future experiences in any way, please feel free to reach out to me directly. With appreciation, Brian Zehren, General Manager.
Great service
I was scheduled in and got in and out quick. No “over-servicing” and reasonable price! Cafe was a great convenience - fresh chef salad was a real treat. Thanks
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Our Team works hard to ensure our customers receive only the best experience. I’m thrilled they accomplished this on your recent visit. I will see to it that our Team continues to provide you with only the finest customer service in the future. We look forward to the opportunity to surpass your expectations. Respectfully, Brian Zehren, General Manager.
Excellent Service!!
As always, excellent service from drop off to pick up. The service team, especially Mr. Cabanawan, always provides service with a professionalism and quality unparalleled by any other dealership. Thanks!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Reviews like yours are something our Team strives for on every visit. Thank you for letting us know our Team provided an enjoyable experience. If there is any way we may further display our commitment to excellence, please let me know how we may be of assistance. In appreciation, Brian Zehren, General Manager – Lexus of Orange Park.