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Philly Auto Group LLC

(23 reviews)
Visit Philly Auto Group LLC
Sales hours: 9:30am to 8:00pm
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Sales
Monday 9:30am–8:00pm
Tuesday 9:30am–8:00pm
Wednesday 9:30am–8:00pm
Thursday 9:30am–8:00pm
Friday 9:30am–8:00pm
Saturday 9:30am–8:00pm
Sunday Closed
2024 state dealer award
View 3 awards
2024 state dealer award
2025 consumer dealer award 2024 consumer dealer award
(888) 912-7571 (888) 912-7571

Inventory

See all 41 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since April 2024.
Philly Auto Group is here to help you find the ideal vehicle to meet your needs and your budget. We'll find you the absolute best value on the vehicle of your dreams without sacrificing quality or our standard of performance. Check out our wide selection of pre-owned cars trucks sport utilities crossovers minivans and vans today.
Our Cars Make You Happy!

Reviews

(23 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Philly Auto Group LLC from DealerRater.

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literally one of the best experiences i ever had.

literally one of the best experiences i ever had.I had good credi9t,but the rate james got me was excellent

literally one of the best experiences i ever had.

literally one of the best experiences i ever had.I had good credi9t,but the rate james got me was excellent

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Professionalism top tier they explain every step of the

Professionalism top tier they explain every step of the process and just overall amazing people .. Arseniy & James

Professionalism top tier they explain every step of the

Professionalism top tier they explain every step of the process and just overall amazing people .. Arseniy & James

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Toyota Tundra was in perfect condition.

Toyota Tundra was in perfect condition.Great xustomrr service.Unfortunately the truck was to hard to get in for my fiance.These guys are actually getting me the car I want by order

Toyota Tundra was in perfect condition.

Toyota Tundra was in perfect condition.Great xustomrr service.Unfortunately the truck was to hard to get in for my fiance.These guys are actually getting me the car I want by order

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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I bought my car from Philly Auto Group, and I’m very

I bought my car from Philly Auto Group, and I’m very happy with the experience. The staff was friendly, professional, and made the whole process smooth and easy. Great atmosphere and excellent customer service — highly recommend!

I bought my car from Philly Auto Group, and I’m very

I bought my car from Philly Auto Group, and I’m very happy with the experience. The staff was friendly, professional, and made the whole process smooth and easy. Great atmosphere and excellent customer service — highly recommend!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Made an inquiry on a car.

Made an inquiry on a car. Asked if the car had a rebuilt title and was told that it did but that "nothing was wrong with it". I stated that my insurance company wouldn't insure it. Kept trying to convince me that wasn't true. I suggested that they should just be transparent and put it in listing and instead of offering to find a car that didn't have a rebuilt title, they just hung up on me. Not a very good business model.

Made an inquiry on a car.

Made an inquiry on a car. Asked if the car had a rebuilt title and was told that it did but that "nothing was wrong with it". I stated that my insurance company wouldn't insure it. Kept trying to convince me that wasn't true. I suggested that they should just be transparent and put it in listing and instead of offering to find a car that didn't have a rebuilt title, they just hung up on me. Not a very good business model.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Car wasn't available when I inquired about it.

Car wasn't available when I inquired about it. So, it was a waste of time.

Car wasn't available when I inquired about it.

Car wasn't available when I inquired about it. So, it was a waste of time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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No 1 contact me for the car 🚗 bad money xxxxxxxx car

No 1 contact me for the car 🚗 bad money xxxxxxxx car people ain't nothing else to say

No 1 contact me for the car 🚗 bad money xxxxxxxx car

No 1 contact me for the car 🚗 bad money xxxxxxxx car people ain't nothing else to say

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Alfred is the best aspect of this place; he’s kind and

Alfred is the best aspect of this place; he’s kind and knowledgeable. Unfortunately, Nasir and Edward, the scammers running it, seem to prefer financing over cash sales, even when unnecessary. After discussing details and driving from out of town, I found out Nasir wouldn’t be there, despite previous assurances. I checked the car with Alfred, who seemed trustworthy. However, after receiving our bank-issued check, we were told the car was reconstructed and faced delays with the title. Edward claimed internet issues, which now seem like a common tactic. Nasir promised we’d receive the title when we paid in full, but later said he didn’t have access to it, despite providing a copy. After waiting for two days for documents, I received no response to my inquiries. Nasir’s communication devolved into personal insults, even suggesting vacations instead of addressing my concerns. He claimed they wouldn’t send the title until the cashier’s check cleared, contradicting previous statements. A week later, the check cleared, but I still had no title. After more delays, I received an unsigned title. When I drove three hours to have it signed, Nasir tried to take it from me and forged Edward’s signature. I alerted other potential buyers, but Nasir ignored me while pretending to be on the phone. I will not be intimidated by these scammers and will take action to warn others.

Alfred is the best aspect of this place; he’s kind and

Alfred is the best aspect of this place; he’s kind and knowledgeable. Unfortunately, Nasir and Edward, the scammers running it, seem to prefer financing over cash sales, even when unnecessary. After discussing details and driving from out of town, I found out Nasir wouldn’t be there, despite previous assurances. I checked the car with Alfred, who seemed trustworthy. However, after receiving our bank-issued check, we were told the car was reconstructed and faced delays with the title. Edward claimed internet issues, which now seem like a common tactic. Nasir promised we’d receive the title when we paid in full, but later said he didn’t have access to it, despite providing a copy. After waiting for two days for documents, I received no response to my inquiries. Nasir’s communication devolved into personal insults, even suggesting vacations instead of addressing my concerns. He claimed they wouldn’t send the title until the cashier’s check cleared, contradicting previous statements. A week later, the check cleared, but I still had no title. After more delays, I received an unsigned title. When I drove three hours to have it signed, Nasir tried to take it from me and forged Edward’s signature. I alerted other potential buyers, but Nasir ignored me while pretending to be on the phone. I will not be intimidated by these scammers and will take action to warn others.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We are so sorry to hear about your negative experience with Ed and Nacir, however these gentlemen work for Philly Auto which is right next door to us. We’d be happy to assist but unfortunately their actions are out of our control. We hope you’d be able to resolve the issues you are having and will take your business elsewhere in the future!

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Taken advantage of...

Like "Scammer" stated in his review...Lots, and lots of problems with a car in "great condition"- I've had it 6 weeks and it still can't be driven due to the significant repairs needed to make it safe to drive. I was completely lied to and snowed...they are NOT to be trusted.

Taken advantage of...

Like "Scammer" stated in his review...Lots, and lots of problems with a car in "great condition"- I've had it 6 weeks and it still can't be driven due to the significant repairs needed to make it safe to drive. I was completely lied to and snowed...they are NOT to be trusted.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 3.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Major Disappointment

Sales manager, CJ, was very helpful initially. I explained my situation from the very beginning and he provided information on several vehicles. Once a vehicle was selected, and the terms were workable for me, things started to decline. It felt like I was being ignored and strung along. Our last interaction ended with CJ being very rude, disrespectful and unprofessional. Another manager, Alex, did attempt to smooth things over and explained what happened. Not a very good experience overall.

Major Disappointment

Sales manager, CJ, was very helpful initially. I explained my situation from the very beginning and he provided information on several vehicles. Once a vehicle was selected, and the terms were workable for me, things started to decline. It felt like I was being ignored and strung along. Our last interaction ended with CJ being very rude, disrespectful and unprofessional. Another manager, Alex, did attempt to smooth things over and explained what happened. Not a very good experience overall.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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