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Napoli Kia

(3,372 reviews)
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Sales hours:
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Sales Service
Monday 9:00am–6:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–6:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 7:30am–3:00pm
Sunday Closed Closed

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New (203) 567-4846 (203) 567-4846
Used (203) 712-0466 (203) 712-0466
Service (203) 567-4691 (203) 567-4691

Inventory

See all 385 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since April 2024.
Here at Napoli Kia we always strive to be the number one automotive solution for drivers throughout Milford CT Branford New Haven Hamden Danbury Bridgeport CT and Fairfield CT! We achieve that goal by supplying a vast selection of new and used cars simple financing solutions and exceptional auto repairs and service. Of course it's our legendary customer service that will keep you coming back to us year after year!
If your car doesn't say Napoli on it you paid too much.

Service center

Phone number (203) 567-4691

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
7:30am–3:00pm
Sunday
Closed

Meet our employees

Reviews

(3,372 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Napoli Kia from DealerRater.

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Courtney was respectful, courteous, professional & helpful. Courtney is the best & your bless to have an employee such as her.

Courtney was respectful, courteous, professional & helpful. Courtney is the best & your bless to have an employee such as her.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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Easy to drop off and get service. Like the service offered by Napoli KIA of Milford

Easy to drop off and get service. Like the service offered by Napoli KIA of Milford

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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I came away missing some info. What other recommended work to be done? Also there is no oil change sticker on windshield.

I came away missing some info. What other recommended work to be done? Also there is no oil change sticker on windshield.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Had an issue with being told I was in need of a service that was already supposed to b done when I bought vechile. Was impossible to be true .. plus when I inquired about issue to Courtney I spoke with her n was promised a call back they never happened.i came to dealership day after n spoke with service manager Reuben who listened to my situation and guaranteed me that Napoli will take care of my concerns when bring vechile back in

Had an issue with being told I was in need of a service that was already supposed to b done when I bought vechile. Was impossible to be true .. plus when I inquired about issue to Courtney I spoke with her n was promised a call back they never happened.i came to dealership day after n spoke with service manager Reuben who listened to my situation and guaranteed me that Napoli will take care of my concerns when bring vechile back in

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
2.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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The staff was very friendly over the phone and in person, and very accommodating when I needed to change my appointment times leading up to the day. At the dealership they were very efficient and had the job done well before the estimated time frame given. With being a young adult driver and my first time getting car service by myself, the staff was very clear with directions and explanations of what was being done for the car which I appreciate. I plan to definitely come back when it is time to get a service again!

The staff was very friendly over the phone and in person, and very accommodating when I needed to change my appointment times leading up to the day. At the dealership they were very efficient and had the job done well before the estimated time frame given. With being a young adult driver and my first time getting car service by myself, the staff was very clear with directions and explanations of what was being done for the car which I appreciate. I plan to definitely come back when it is time to get a service again!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Consumer response

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Berit and everyone were so helpful and very kind They were all amazing especially berit very thankful for the help with my car made me feel very important

Berit and everyone were so helpful and very kind They were all amazing especially berit very thankful for the help with my car made me feel very important

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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Courteous knowledgeable and willing to assist in all areas. Professional service. Friendly staff. Clean dealership

Courteous knowledgeable and willing to assist in all areas. Professional service. Friendly staff. Clean dealership

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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Very courteous and knowledgeable about the vehicles. Willing to assist me with whatever I needed. Thorough and professional

Very courteous and knowledgeable about the vehicles. Willing to assist me with whatever I needed. Thorough and professional

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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Amazing dealership with wonderful employees ! I Would highly recommend if you are in need of a new or used car !

Amazing dealership with wonderful employees ! I Would highly recommend if you are in need of a new or used car !

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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Good communication but didn't fixed the problem with my car. New issue price increase Nothing else to say

Good communication but didn't fixed the problem with my car. New issue price increase Nothing else to say

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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