Reviews
I have been going to Napoli KIA for quite a while. Honestly, you will not find a better team of service advisors anywhere else.. everyone provides and outstanding services from beginning to end. Most of the time, my service advisor is Berit Ostensen . She provides an outstanding service, she is friendly, professional, extremely knowledgeable and treat you with kindness and respect. The service department and the team of advisors are just awesome. All of them are wonderful people, so you will not be disappointed by choosing them to take care of your car.
I have been going to Napoli KIA for quite a while. Honestly, you will not find a better team of service advisors anywhere else.. everyone provides and outstanding services from beginning to end. Most of the time, my service advisor is Berit Ostensen . She provides an outstanding service, she is friendly, professional, extremely knowledgeable and treat you with kindness and respect. The service department and the team of advisors are just awesome. All of them are wonderful people, so you will not be disappointed by choosing them to take care of your car.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Oil change took 2 hours and only came for an oil change and did more with the car than I asked for
Oil change took 2 hours and only came for an oil change and did more with the car than I asked for
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Was very polite and made me feel comfortable in the customer lounge..Hard worker and very knowledgeable and friendly
Was very polite and made me feel comfortable in the customer lounge..Hard worker and very knowledgeable and friendly
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Their service was prompt and they kept us informed Courtney kept us informed by text, the car was clean and the service department got things done in a timely fashion
Their service was prompt and they kept us informed Courtney kept us informed by text, the car was clean and the service department got things done in a timely fashion
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
I was taken immediately and sat in the waiting room while my car was serviced. Jennifer said it would take 1 1/2 hrs and was right on with her estimate
I was taken immediately and sat in the waiting room while my car was serviced. Jennifer said it would take 1 1/2 hrs and was right on with her estimate
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Always professional and thorough My experience has always been positive. Marissa is always professional and thorough. she has excellent communication skills which make her a joy to work with. I trust her which is important to me.
Always professional and thorough My experience has always been positive. Marissa is always professional and thorough. she has excellent communication skills which make her a joy to work with. I trust her which is important to me.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
This dealership has been great. They are quick and they communicate very well. I enjoy seeing the videos of the mechanics working on my car. It really shows what they’re doing.
This dealership has been great. They are quick and they communicate very well. I enjoy seeing the videos of the mechanics working on my car. It really shows what they’re doing.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Professional and taking care of business I had and issue they fixed it and had me in a rental car until I received my car
Professional and taking care of business I had and issue they fixed it and had me in a rental car until I received my car
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Service was good. I just feel like the pricing is a lot Too expensive Much to high
Service was good. I just feel like the pricing is a lot Too expensive Much to high
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Only place I will go They are outstanding for start to finish highly recommended Awesome
Only place I will go They are outstanding for start to finish highly recommended Awesome
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair