Reviews
Timely. Awesome customer service and patient with questions. I also was invited to the lounge and had a nice coffee.
Timely. Awesome customer service and patient with questions. I also was invited to the lounge and had a nice coffee.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
In a world in which most service people no longer care, Napoli KIA is an oasis of efficiency, competence, and excellence. One could not ask for a better experience. And the prices are very reasonable!
In a world in which most service people no longer care, Napoli KIA is an oasis of efficiency, competence, and excellence. One could not ask for a better experience. And the prices are very reasonable!
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
When going to Napoli Kia in Milford. It’s always a pleasure to work with all of the service advisors. Especially Berit Ostensen, she is incredibly knowledgeable, thoughtful and extremely kind. She will treat you with kindness and respect and will keep you updated on the progress while your car is being serviced. I have worked with her for a while and every time, it was always a pleasure to work with her. Never had a negative experience with her or any other service advisors. So, I personally highly recommend Napoli KIA of Milford simply because their Service Department is the best of the business.. honestly it’s rare these days to have a friendly customer service, a lot’s of place definitely doesn’t have that vibe. You will not be disappointed if you go there to have your car serviced. Thank you to Berit Ostensen and the other advisors Jennifer, Marissa, Courtney for their exemplary leadership and dedication to their customers. Just outstanding people all around.
When going to Napoli Kia in Milford. It’s always a pleasure to work with all of the service advisors. Especially Berit Ostensen, she is incredibly knowledgeable, thoughtful and extremely kind. She will treat you with kindness and respect and will keep you updated on the progress while your car is being serviced. I have worked with her for a while and every time, it was always a pleasure to work with her. Never had a negative experience with her or any other service advisors. So, I personally highly recommend Napoli KIA of Milford simply because their Service Department is the best of the business.. honestly it’s rare these days to have a friendly customer service, a lot’s of place definitely doesn’t have that vibe. You will not be disappointed if you go there to have your car serviced. Thank you to Berit Ostensen and the other advisors Jennifer, Marissa, Courtney for their exemplary leadership and dedication to their customers. Just outstanding people all around.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
KIA reps were great from the time I pulled up to enter the garage while preparing paperwork for the recall and I was contacted as soon as the repair was done
KIA reps were great from the time I pulled up to enter the garage while preparing paperwork for the recall and I was contacted as soon as the repair was done
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
They make it possible to fit my schedule, letting me know what they will be doing before they do it is always great , thank you
They make it possible to fit my schedule, letting me know what they will be doing before they do it is always great , thank you
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
My experience was great Berit showed concerned and addressed every issue with reassurance Friendly and kind
My experience was great Berit showed concerned and addressed every issue with reassurance Friendly and kind
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Lack of quality of service. Did not top off my coolant reservoir and informed the writter prior to service it was low. Oil level was under the dipstick level after service and also was received a 10k sticker after receiving last services with a 5k sticker
Lack of quality of service. Did not top off my coolant reservoir and informed the writter prior to service it was low. Oil level was under the dipstick level after service and also was received a 10k sticker after receiving last services with a 5k sticker
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- Quality of repair
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Lack of quality of service. Did not top off my coolant reservoir and informed the writter prior to service it was low. Oil level was under the dipstick level after service and also was received a 10k sticker after receiving last services with a 5k sticker
Lack of quality of service. Did not top off my coolant reservoir and informed the writter prior to service it was low. Oil level was under the dipstick level after service and also was received a 10k sticker after receiving last services with a 5k sticker
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Very pleased with service. I like the way that Courtney communicates with me during the service.
Very pleased with service. I like the way that Courtney communicates with me during the service.
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Prompt, courteous and rapid service-thanks! Cannot think of anything else to say for now.
Prompt, courteous and rapid service-thanks! Cannot think of anything else to say for now.
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair