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Napoli Kia

(3,052 reviews)
Visit Napoli Kia
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–6:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–6:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 7:30am–3:00pm
Sunday Closed Closed

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New (203) 567-4846 (203) 567-4846
Used (203) 712-0466 (203) 712-0466
Service (203) 567-4691 (203) 567-4691

Inventory

See all 318 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since April 2024.
Here at Napoli Kia we always strive to be the number one automotive solution for drivers throughout Milford CT New Haven Hamden Danbury Bridgeport CT and Fairfield CT! We achieve that goal by supplying a vast selection of new and used cars simple financing solutions and exceptional auto repairs and service. Of course it's our legendary customer service that will keep you coming back to us year after year!
If your car doesn't say Napoli on it you paid too much.

Service center

Phone number (203) 567-4691

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
7:30am–3:00pm
Sunday
Closed

Meet our employees

Reviews

(3,052 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Napoli Kia from DealerRater.

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Good service. Friendly atmosphere. Done ?? The service was great...what else can I say...no complaints

Good service. Friendly atmosphere. Done ?? The service was great...what else can I say...no complaints

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Excellent. Kept me informed throughout and explained everything very clearly. Service was provided in a timely fashion.

Excellent. Kept me informed throughout and explained everything very clearly. Service was provided in a timely fashion.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Very good customer experience and got me in and out with no issues. Very amazing

Very good customer experience and got me in and out with no issues. Very amazing

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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They were amazing. They know how to deal with the people who talk to the people and give them what they want.

They were amazing. They know how to deal with the people who talk to the people and give them what they want.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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The service was great. I had an appointment at 8:30 for oil change. It took approximately an hour.

The service was great. I had an appointment at 8:30 for oil change. It took approximately an hour.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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My entire process of getting a new car was sketchy. I said what I was looking for and I got something completely different. Not even the same make of car I asked for. The paper that's supposed to be on the window was taken off so I couldn't read it, I was told things were done to the car and it was safety inspected but it obviously wasn't. Their favorite response is " it's cosmetic", when I asked About buying another warranty through them, they didn't even acknowledge the question and every time I called the dealership to talk to Mike in finance he would dodge my calls, or the receptionist transfers me to a phone no one answers. The. When I had no choice but to show up in person, everyone looked scared/nervous to see me. I have no trust in this dealership.

My entire process of getting a new car was sketchy. I said what I was looking for and I got something completely different. Not even the same make of car I asked for. The paper that's supposed to be on the window was taken off so I couldn't read it, I was told things were done to the car and it was safety inspected but it obviously wasn't. Their favorite response is " it's cosmetic", when I asked About buying another warranty through them, they didn't even acknowledge the question and every time I called the dealership to talk to Mike in finance he would dodge my calls, or the receptionist transfers me to a phone no one answers. The. When I had no choice but to show up in person, everyone looked scared/nervous to see me. I have no trust in this dealership.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
3.0
  • Does not recommend this dealer
  • Came in for service or repair
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I feel completely mislead. Awful customer service r experience never again no way. Mislead and deceived by my salesperson. I cannot u defeats d how someone lies so much .......

I feel completely mislead. Awful customer service r experience never again no way. Mislead and deceived by my salesperson. I cannot u defeats d how someone lies so much .......

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
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The diagnosis of my car was quickly done and I received a video showing what was done. The video was very clear and informative.

The diagnosis of my car was quickly done and I received a video showing what was done. The video was very clear and informative.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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It was fine. Thank you I have no complaints. They took care of the problem

It was fine. Thank you I have no complaints. They took care of the problem

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Came in for service or repair
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Worth the wait The service was great, it was well worth the wait. Thank you all

Worth the wait The service was great, it was well worth the wait. Thank you all

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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