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Napoli Kia

(3,215 reviews)
Visit Napoli Kia
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–6:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–6:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 7:30am–3:00pm
Sunday Closed Closed

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New (203) 567-4846 (203) 567-4846
Used (203) 712-0466 (203) 712-0466
Service (203) 567-4691 (203) 567-4691

Inventory

See all 335 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since April 2024.
Here at Napoli Kia we always strive to be the number one automotive solution for drivers throughout Milford CT Branford New Haven Hamden Danbury Bridgeport CT and Fairfield CT! We achieve that goal by supplying a vast selection of new and used cars simple financing solutions and exceptional auto repairs and service. Of course it's our legendary customer service that will keep you coming back to us year after year!
If your car doesn't say Napoli on it you paid too much.

Service center

Phone number (203) 567-4691

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
7:30am–3:00pm
Sunday
Closed

Meet our employees

Reviews

(3,215 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Napoli Kia from DealerRater.

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Daquane was great. He was very pleasant and responsive to our needs. We were glad that there was a second waiting area because the main area is cold and the strong fragrance was too strong for us. The music that came on while we were waiting was good music but much too loud initially. The work on the car was finished on time and we were happy to have the car washed. We have always been happy with the service Napoli has provided.

Daquane was great. He was very pleasant and responsive to our needs. We were glad that there was a second waiting area because the main area is cold and the strong fragrance was too strong for us. The music that came on while we were waiting was good music but much too loud initially. The work on the car was finished on time and we were happy to have the car washed. We have always been happy with the service Napoli has provided.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Everyone was very professional and helpful in helping out with the situation and I am grateful for that because it is very important to me and the customers that we have been working with for the last few years and I have been very happy to have been able to get the job done for myself I am grateful that I am very thankful for all of the people that are working with me in the past and now. Thank you ???? very much satisfied. Have a wonderful day today and all. Have a great day!

Everyone was very professional and helpful in helping out with the situation and I am grateful for that because it is very important to me and the customers that we have been working with for the last few years and I have been very happy to have been able to get the job done for myself I am grateful that I am very thankful for all of the people that are working with me in the past and now. Thank you ???? very much satisfied. Have a wonderful day today and all. Have a great day!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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With the dealership is Excellent n Clean environment n is wonderful too work with all the nice workers at Kia.

With the dealership is Excellent n Clean environment n is wonderful too work with all the nice workers at Kia.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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Everyone was very professional and helpful in helping out with the situation and I am grateful for that because it is very important to me and the customers that we have been working with for the last few years and I have been very happy to have been able to get the job done for myself I am grateful that I am very thankful for all of the people that are working with me in the past and now. Thank you ???? very much satisfied. Have a wonderful day today and all. Have a great day!

Everyone was very professional and helpful in helping out with the situation and I am grateful for that because it is very important to me and the customers that we have been working with for the last few years and I have been very happy to have been able to get the job done for myself I am grateful that I am very thankful for all of the people that are working with me in the past and now. Thank you ???? very much satisfied. Have a wonderful day today and all. Have a great day!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Berit showed great service and kept me informed the whole way. I'll keep coming back!

Berit showed great service and kept me informed the whole way. I'll keep coming back!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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Berit showed great service and kept me informed the whole way. I'll keep coming back!

Berit showed great service and kept me informed the whole way. I'll keep coming back!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Poor-1 : I was told by Ashley to give a call to speak with Rubin regarding the first car payment. I have also spoke with Dave last night to call back in today at 10am. Ashley told me to reach out to see if anything can be worked out due to us not having the car very long regarding the first payment of $312. I have also called capital one bank and they told me to reach out to you guys as well. And I'm not very successful with that.

Poor-1 : I was told by Ashley to give a call to speak with Rubin regarding the first car payment. I have also spoke with Dave last night to call back in today at 10am. Ashley told me to reach out to see if anything can be worked out due to us not having the car very long regarding the first payment of $312. I have also called capital one bank and they told me to reach out to you guys as well. And I'm not very successful with that.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
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Oil change was done without major delay. Daquane was very friendly and helpful. Explained that my oil change was free of charge and there is one more oil change left and that KiA will honor it even if it's a little later than end of August. Overall positive experience.

Oil change was done without major delay. Daquane was very friendly and helpful. Explained that my oil change was free of charge and there is one more oil change left and that KiA will honor it even if it's a little later than end of August. Overall positive experience.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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No prices on cars ! Just finance payment numbers! No prices just year of car and a 72 month finance payment price! Forced to finance ! So they can make more money off of me!

No prices on cars ! Just finance payment numbers! No prices just year of car and a 72 month finance payment price! Forced to finance ! So they can make more money off of me!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
3.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
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Bought a car two months ago, had issues, called you guys, nobody got back to me for three days, had to have the car towed to my mechanic and spent $900 to have it repaired I went three weeks without air-conditioning before you guys fixed it. During the heat wave. I'm grateful that you finally did it

Bought a car two months ago, had issues, called you guys, nobody got back to me for three days, had to have the car towed to my mechanic and spent $900 to have it repaired I went three weeks without air-conditioning before you guys fixed it. During the heat wave. I'm grateful that you finally did it

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
2.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
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