Napoli Kia

Pass Everything was great. Jenn was terrific and car fixed very quickly Scott was great too.

Outstanding Supporting for us and great working team, Juan and his Manager where very helpful, thanks a lot

Communication was good. It was just an oil change, so not a lot to say.

It is quick and easy to schedule service appointments. Berit is very thorough and accommodating.

Wow! Honestly some times things are just meant to be, and you get lucky. Other times you get lucky and a team of folks make you feel special as you look for a safe car for your Mum. Amanda found me wandering in the back of the Kia lot after I had seen a vehicle at another one of the Napoli properties. She took me in, so warm, friendly and from the heart caring heard what I was looking for. Made phone calls to other members of the team who moved the vehicle i had seen, so we could test drive it. We ran numbers clear ansd transparent. I picked up the vehicle the next day. From the beginning Amanda made sure every question I had was answered. Sal and Mo both funny, friendly and efficient as they helped me purchase the vehicle for my Mum in NJ. Amanda still following to make sure my Mum loves the vehicle. Thank you!!

Hi Marissa, I wanted to let you know that I appreciate how helpful and pleasant you have always been when I’ve worked with you. I don’t want my feedback to reflect negatively on your customer service because you have always been wonderful. I do want to be honest that I was disappointed with the overall cost of my 30,000-mile service. I understand the price was communicated to me beforehand, but after reviewing the final bill and seeing that nearly $500 was labor for approximately 2.5 hours of work, I felt the overall cost was much higher than I expected, especially since I lease the vehicle. I know you personally did everything right, but the overall experience has made me reconsider using the dealership for future service needs. Thank you again for always being helpful and professional.

Amanda was awesome. She came across sincere and honest. She was very patient and answered all of our questions. It was a very pleasant experience including the rest of the staff

The wait time was very long. The price from infinity was very high for the part I needed

-My appointment was created online for 1 PM specifically stating that it was for the installation of the replacement backup camera -Upon arrival I was told my car wouldn't be ready for close to 4 hours which was far different from Marissa's 1.5 hr estimate a few weeks ago -I noticed on the computer screen that my email address had been altered to include 666 after my email domain. When I questioned this she stated the email address must be working because she had been advised of my poor rating from the last visit. -I left a message with the service manager, Ruben, but never received a call back. -Car was ultimately ready within the hour and a half timeframe originally given Thank you for giving me a new email address! I have already claimed it through Gmail :)

Good Dave was good to work with and provided an overall positive experience. He helped us find the right vehicle.