Napoli Kia

Jennifer welcomed me on time, provided an expert and clear explanation of the services to be provided, offered me a time estimate for the work to be completed, made herself available during all times, and communicated effectively of the completion of the work. I can only say good things of Jennifer. Kia is lucky to have her in their team!

The attendant was cordial, explained the process, and the car was ready for pick up at the scheduled time

Very pleasant fast service and reliable time frame This company has went above and beyond there service to make sure my car which has a intoxilizer device and let me stay near my car to blow just so I can gat the work I appreciate there service thanks LTOYA

Brought car in for routine oil change and tire rotation. All went smoothly. Very happy with the service I received. Only thing that was not pleasant for me was the customer lounge - it smells strongly of rubber and oil and I'm particularly sensitive to smells - so I just went outside to wait - the parking lot was freshly paved so I had to deal with the creosote smell, but at least it was outside and windy! In retrospect, maybe the smell inside was actually the tar from outside that seeped in??? Anyway - wouldn't have been a problem for most people, I'm sure.

Great customer service Great communication Took care of the issue that I was having Very persistent

It went extremely smooth. Jennifer was amazing and offered great customer service. Extremely kind, caring, and considerate.

Courtney was very friendly ,professional and informative. I appreciate the level of communication and detail.

Time frame for waiting for service (recall) was about 1 1/2 hr. A video of the service was sent to my phone for viewing. Other works to done on the vehicle were highlighted.

Courtney was Friendly and courteous kept me informed answered my questions Followed up after service

Excellent service thank you Marissa was and helpful from beginning to end and she called to follow up