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BMW of Lafayette

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (310 reviews)
Visit BMW of Lafayette
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–6:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–6:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
2021 state dealer award
View 10 awards
2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award
2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award
New (855) 871-3330 (855) 871-3330
Used (855) 871-3541 (855) 871-3541
Service (337) 210-2732 (337) 210-2732

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (310 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of BMW of Lafayette from DealerRater.

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Service has been awesome since 2012 on purchase of the...

Service has been awesome since 2012 on purchase of the 525i. Vechile gave us no problem. Mr. Chad Trotti has gave us 100% support on our 1st Vechile and also moss motors staff. We are currently purchasing a 2021 X5 with Mr. Chad.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

MOSS BMW is my dealership and Michelle is my salesperson!...

MOSS BMW is my dealership and Michelle is my salesperson! I can’t put into words how much I love it! I have had the best experience from day 1 and won’t go anywhere else! From my first purchase 7 years ago until today Michelle has always gone above and beyond to find exactly what I want and to make sure I am well taken care of!!! From her to the service Dept you just can’t beat the quality and convenience they offer! MOSS BMW for life! I’m sold!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Recently took delivery of a 2019 M5 Competition from Moss...

Recently took delivery of a 2019 M5 Competition from Moss BMW. After searching nationally for months for a very specific M5 in pristine condition, at a fair price, I found their vehicle. Robert Ray and his staff were responsive and professional throughout the entire process. It is somewhat daunting purchasing a high end (black) performance vehicle sight unseen from an unknown dealer. Robert and his staff answered every question honestly and accurately, provided all history on the car and sent multiple photos and videos. My purchase experience was straightforward, seamless and painless. There were no surprises or hidden costs. The car was delivered to me in South Carolina exactly as promised and depicted. I cannot recommend this dealership and their folks enough !!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

I dreaded car shopping. I wasn’t sure I was ready for a...

I dreaded car shopping. I wasn’t sure I was ready for a change. I visited numerous dealerships with lackluster enthusiasm. My husband a I decided to visit Moss Motors and I am so grateful we did. Michelle Newland was bursting with enthusiasm, energy and knowledge. She was so accommodating. She immediately knew what was important to us and found the perfect vehicle. I LOVE it! Moreover, I feel like we made a life long friend in Michelle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Always such a pleasure at this dealership!! Treat you...

Always such a pleasure at this dealership!! Treat you like family on the sales floor AND service department! If you want a vehicle with exceptional quality that’s competitively priced with trustworthy people-then Moss BMW is for you! 10 out of 10 all day every day!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Moss is the best Bmw dealer in the country. This is my...

Moss is the best Bmw dealer in the country. This is my 5th Bmw and my experience with moss has been the best. I even drove from New Orleans 2.5 hours away. New Orleans dealership is awful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Good service experience

Went in for a brake fluid flush. Did not take long to get the work completed. The waiting area was clean and had coffee/snacks. Kevin helped me with the service. Answered all my questions and concerns. They honored a coupon. Price was very reasonable. Will be going back again in December for my yearly service/oil change. Always have a good experience at Moss BMW.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I went to the service department and met with Andrew...

I went to the service department and met with Andrew Carder he greeted me with excellent customer service and was very thorough. I was very please with him.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I had the absolutely best car buying experience at Moss...

I had the absolutely best car buying experience at Moss Motors BMW! Michelle did a fantastic job at securing the perfect vehicle for me and went above and beyond to ensure that it was flawless!! My husband and I are more than impressed with the service she provided and will be life-long customers! Thank you so much!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

I am from New Jersey and was traveling alone back to my...

I am from New Jersey and was traveling alone back to my home state when a tire light came on in the BMW I was renting. I drove up to Moss and a handsome young man with a beard and no mustache dropped what he was doing to help me. He located a nail in my tire and told me the location of Enterprise and I was able to get my car swapped out and continue my trip . Thank You

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.