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Gordie Boucher Village Ford of Thiensville

(1,033 reviews)
Visit Gordie Boucher Village Ford of Thiensville
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 5:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–5:00pm
Tuesday 9:00am–8:00pm 7:00am–5:00pm
Wednesday 9:00am–8:00pm 7:00am–5:00pm
Thursday 9:00am–8:00pm 7:00am–5:00pm
Friday 9:00am–8:00pm 7:00am–5:00pm
Saturday 9:00am–5:00pm 8:00am–12:00pm
Sunday Closed Closed
2025 consumer dealer award
View 5 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award
New (262) 293-4597 (262) 293-4597
Used (262) 229-4036 (262) 229-4036
Service (262) 314-6255 (262) 314-6255

Reviews

(1,033 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Gordie Boucher Village Ford of Thiensville from DealerRater.

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All ways wonderful fast service. The service was quick...

All ways wonderful fast service. The service was quick and everything was checked completely. Comfortable waiting area with drinks and snacks as always. Very very polite personnel too.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for this review!

Dealership was quick to address a problem causing an...

Dealership was quick to address a problem causing an unknown noise that suddenly came up. Prevented a possibly dangerous driving incident. Appreciate their getting the problem fixed quickly as well.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Julie, thanks for the review! It was our pleasure!

Great with "golden agers"

They are doing a great job keeping my "golden ager" 2005 Freestyle up and running by making sure any problems are taken care of -- sometimes with preventative maintenance before things happen. That keeps this "golden ager" happy on the road!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for putting your trust in us to take care of your "Golden Ager"!

I have been a returning customer due to the...

I have been a returning customer due to the professionalism at boucher village ford. It also prompted me to buy a vehicle there. My most recent visit was excellent as normal. Tim & angie in your service department kept me informed on the status of my truck every step of the way. They are very courteous & friendly. I will always bring my truck in for service as long as they are employees. Adam Stein

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Adam - It's great to hear that Tim and Angie provided you with good communication during your vehicle's service!

Top Quality Service Team

The Service Team is very friendly and provide quality/informative service. I have complete confidence in them. The Team doesn't a nice job of evaluating your car to ensure that your service you requested is completed timely and in a quality manner.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Our service team does everything they can to provide the best possible service to each customer! Thanks for sharing!

Major work on 2000 Ford Excursion

We recently acquired a 2000 Ford Excursion that we knew would need some significant work. Tim Gallitz was great - He was able to schedule the service when it was convenient for us, and kept us up to speed on the entire process. He checked everything I asked, was honest in terms of what needed to be done and what didn't, and was even able to use Boucher coupons to help us out given the extent of the work done. Our 20 year old Excursion is road-trip worthy again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

It was our pleasure! Thanks for choosing Boucher and please reach out if you need anything!

Bought the car a week later transmission failed. Then...

Bought the car a week later transmission failed. Then brand new drum brakes drum adjusters where installed backwards. Had to take it back to theinsville location. Not satisfied with lack of communication between locations. Still had to pay warranty deductible.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Found the perfect vehicle to help my businessI felt...

Found the perfect vehicle to help my business I felt fortunate to find a lightly used vehicle similar to what I had prior. I feel very comfortable with the purchase and price. Thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

We are so glad you found your perfect vehicle here at Boucher!

F150 Purchase

We have been long time dealership customers. Purchase process was straight forward and easy. N o pressure sales. Love the people. Always polite and helpful. We do all our service at Boucher Village Ford. Great place, recommend them to all our friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We really appreciate your business and loyalty!

Good service on a follow up issue. I had an oil leak...

Good service on a follow up issue. I had an oil leak from a previous engine block replacement. They got my car in the next day.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We are glad we were able to diagnose and fix the oil leak your vehicle was having! Please let us know if there is anything else we can do for you!