Napleton Maserati of Indianapolis

Avoid this dealership. I recently purchased a Maserati quattroporte. It took more than 2 months to receive the paperwork. And there were a couple of service issues that were handled very poorly. Not only did it take multiple visits to fix the issues, but they tried to pass off something as being fixed, when it wasn’t. Also, getting a return phone call from sales, service, and even the general manager took at least 3 days. This happened on multiple occasions. Buyer beware!

Very professional business to work with on my hunt for perfect car. Helped me explore best options, and can’t recommend enough.

Steve Larson took great care of us! Great customer service! This makes buying a car more fun!

Awesome attention to detail and very knowledgeable about their products. Open about pricing! Great experience and will definitely return

Bought a Genesis GV80 from them and at first everything was great. It had service engine light on down there that they had to fix prior to bringing to me. So since that was taking so long they threw on new brakes and tires. Which I thought was amazing. The sales guy was top notch and the only person I would deal with again down there. So after everything was fixed they drove the car 2 hours to me. This is where all the issues started. Car was delivered with check engine light on. I mentioned right away and the guy dropping car off said they said you know about this just take it to the local Genesis store to reset it. Ok no biggie hey it has Genesis bumper to bumper warranty. Took me 2 weeks to get the car in because they were booked. Once car got there the Genesis dealership here didn't want to touch it because they said it was work Indy did. Well turns out some of the work was the fuel injectors but now had other issues. I contacted Indy they were saying all the right things but really not meaning a word of them. They were going to contact my local Genesis dealership and get everything figured out. Complete lie to get me off the phone. The car also had no freon. Indy said no problem that shouldn't be my issue. But funny I am the one holding that bill. Indy had quoted me extended warranty during time of purchase with the financial guy saying "hey if you find cheaper call me because i can cut go lower. Hmm so you were going to mark me up otherwise? So the following week while they were doing the initial repairs he calls and says hey i can knock off almost $1200 but at this point I already had bad taste because that means he was over charging me from the beginning. So after my car sat in the local dealership for 2 plus weeks I get it back today and paid the freon and the local guy warranty other work. Indy was going to call and get them to warranty the freon because they should have caught it but once again lip service to get me off the phone. Also they were going to rework up extended warranty quote for me since obviously the car they sent me isn't of quality but once again more lip service to get me off the phone. And to make the comment what do you want me to do now. I wouldn't recommend them to worst enemy. They are why people get bad feeling about used car sales people. The sad part is the sales guys was a class act its everyone else associated with that dealership.

I must say I have never been a fan of auto dealerships but, the process at Napleton was a very good experience. Worked with Steve Larson for the purchase of a vehicle and Steve was perfect for the situation. I could not have asked for a better person to work with.

Had a great experience with Jim and Malcolm buying my Durango. They were fun to work with and made everything easy. Highly recommend this dealership to anyone!

Josh, the Sales Manager, and Steve, the Sales Advisor, made this the most pleasant car-buying experience ive ever had.

Buyer beware! Bought a used 2020 vehicle with 28,000 miles on it from this dealer in 8/2023. This truck had some issues that needed to be addressed. It wasn't a deal breaker for me as long as they were willing to make necessary repairs. The Sales rep agreed as part of the deal they would take care of everything, I even had them state on the "We Owe, You Owe" page in the contract that they would inspect and make repairs as needed. Long, long story short....they never honored their word. The truck had over $10k in needed repairs per an independent inspection that I had to pay for at a different RAM dealer. Napleton just kept giving me the run around. Had several GM's treat me like a lowlife bum and bully me when trying to get all of this resolved. They also added over $1000 for some bogus used car upcharges that was not part of the agreed upon deal, or ever mentioned. I had to argue to get this charge removed, and discovered later that this dealership has had a class action lawsuit against them for this exact issue, among other things (Google it!). Thru my entire experience it was nothing but a headache. I had to chase them down to try and get the promised repairs done. After speaking with multiple GM's at the local dealership, and being talked to like garbage with no real resolution, and then filing a complaint with the corporate office and essentially getting the run around there as well, it was all for nothing. 3 Months of going round and round with multiple levels of leadership throughout this company and no real results. This was the absolute worst vehicle purchase I have ever made and hands down the worst dealership I have ever bought a vehicle from. They did not stand behind their word, they treated me terribly, they tried to sneak in upcharges without ever discussing, the refused to make the repairs to the vehicle that they promised, and in the end I was left with a vehicle that needed thousands of dollars in repairs. I would never recommend this dealership to anyone. I have all the documentation to back up everything I am stating and would love to share it with anyone considering purchasing a vehicle here to help them make an informed decision if I could. My advice, find another dealership!!

I visited this dealership to find the Jeep Wrangler that I had found on Cars.com. Steve Malz welcomed me to the dealership and assisted me in locating it on their lot. He gave me an excellent overview of the vehicle and effectively demonstrated its features and capabilities. He was very knowledgeable and was able to answer all of my questions. Throughout the entire process from the start to the completion of my purchase and even after my purchase, he has been great to work with. I recommend you see Steve for your next purchase.