Casper GMC Cadillac

Melanie, Wes and Wil were AMAZING with helping me get everything I need! Outstanding customer service! They made sure to do everything they could to get me into an amazing vehicle! HIGHLY recommend going to them! You won’t be disappointed! Thank you SO much for everything! It is greatly appreciated more than you know!

Very disappointed with the outcome of a new car purchase. Have a check engine light on a brand new car that was purchased and this light came on at 650 miles and has consistantly been on since. The car now has 1800 miles and the service department seems to have no compassion and does not care that we spent over 30,000 dollars with this company. We will not be doing business here again. They cannot get it right and the longer the light stays on, the less function the car has. Many of the remote items such as remote start have been disabled due to this light. Very disappointing. we will be contacting GM and then go to a lemon law lawyer if needed.

Both Wes and Mel were helpful in the purchase of our new truck. We are slightly disappointed that we didn't get some of the options that we went in looking for.

My 2019 Chevrolet Silverado 2500 HD, while still covered by GM’s Factory Power Train Warranty, had two frayed injector wire connectors that were repaired/replaced by GM Authorized dealers using Genuine GM Parts (that come a one-year warranty). A couple months later I pulled into Casper Buick GMC Cadillac (“CASPER GMC”) and was told that 2 injectors had failed but they would be covered 100% by my warranty. Therefore, I approved the work. Later when I went to pick up my truck they told me it would not be covered by warranty and that I needed to personally pay them $2,231.04 or they would not give me my keys or release my truck to me. For two months since then, I’ve made repeated unsuccessful attempts to get a satisfactory resolution and have experienced: (i) repeated broken promises from Matt Harvey, of CASPER GMC and from and Jay from GM Customer Care (“GM”) to get back to me; (ii) CASPER GMC’s and GM’s willful disregard of the promises made to owners like me in GM’s Factory Power Train Warranty; (iii) CASPER GMC’s repeated and unwarranted refusal to file my warranty claim with GM, despite the fact that my truck is still under GM Factory Warranty for both the injectors (GM Factory Power Train Warranty), and the connector wires (GM Genuine Parts Warranty); and (iv) I was told by Jay at GM Customer Care that if I sought guidance from my attorney, even if such guidance did not include my filing suit, he would no longer be able to speak with me about this issue. (v) I was told by Casper GMC to contact GM Customer Care and was told by GM Customer Care to contact Casper GMC. Casper GMC and GM Customer Care do a good job of watching each other’s back but totally ignore the backs of customers like me. If this sounds like fun to you, please go straight to Casper GMC and buy a truck. Yuk!

Melanie Peterson was intuitive, informative, knowledgeable, & pleasant & personal to work with. She knew the Vehicles! No pressures! Melanie was concerned for my needs & genuine. The manager & financial people the whole team were super friendly. We went there on an errand for my brother & I bought a Cadillac! I'm from Cody, Wyoming & have been looking at vehicles. I highly recommend Casper Buick GMC Cadillac Dealership team! I would go back for my next vehicle! Thanks!

Had the oil and spark plugs changed,quick and fast service

Bought my car on May 8, 2021 and Mickey Harris was wonderful. I recommend anyone looking to buy a car to go and see Mickey at Casper Buick GMC Cadillac. He is the best salesman, very professional, knowledgeable and extremely patient. If you are thinking about a new ride, Mickey is the man to see!

Went Casper GM Cadillac to look at new GM Sierra pickups. My salesman was Mick Harris very knowledgeable about all new features on the 2021. Very friendly sales staff. Love my new truck. Also thanks with the follow up calls Mickie. Richard V

I’m working in Casper Wyoming from Texas when I Inquired about a GMC 3500 Dually , Via email , Matt Harvey reached out to me same night , and so began my connection with this dealership. I had a trade in and Matt was accommodating with my work schedule to be able to get in to appraise my trade-in he was very knowledgeable and his experience showed through the beginning process of purchasing this vehicle, once the loan process was established he introduced me to Mickey Harris another sales representative from this dealership he was honest and experienced and made the buying process a breeze the whole experience from the Casper GMC dealership was outstanding and would recommend their service and work to anybody for any type vehicle on the GMC product line…. I look forward to purchasing my next vehicle from them.

Can not say enough about Wes Holman at Casper Buick GMC Cadillac. Came home on Mother’s Day with my new Suburban! Wes is amazing!