Reviews
Roman was great with his customer service and I enjoyed
Roman was great with his customer service and I enjoyed working with him even though Edgar wasn’t available!
Roman was great with his customer service and I enjoyed
Roman was great with his customer service and I enjoyed working with him even though Edgar wasn’t available!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Ricardo Ramos was fantastic with helping me get into a
Ricardo Ramos was fantastic with helping me get into a much nice vehicle within my budget. Will definitely be recommending friends to go see him for their new vehicle
Ricardo Ramos was fantastic with helping me get into a
Ricardo Ramos was fantastic with helping me get into a much nice vehicle within my budget. Will definitely be recommending friends to go see him for their new vehicle
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Janesville Kia! Adrian Basich General Manager
If I could give a negative score that would be most
If I could give a negative score that would be most fitting. This place employs scammers, they all work together, deny everything, and have a general manager that is too afraid to speak to an upset customer. They will add charges and then say oh sorry our mistake, but then not fix it. Do not go here, do not sign anything having to do with Body Armor even after they tell you there is no charge. You will have a charge of $4300 added to your financing, and no one will take responsibility for it. This place is a joke and so are the employees that work here. It's a wonder KIA let's them operate like this...not good for their brand.Do not speak to Noah or Nick and don't plan on the general manager to do anything but hide in pretend meetings and never answer to their mistakes. There are plenty of other dealerships, go there!
If I could give a negative score that would be most
If I could give a negative score that would be most fitting. This place employs scammers, they all work together, deny everything, and have a general manager that is too afraid to speak to an upset customer. They will add charges and then say oh sorry our mistake, but then not fix it. Do not go here, do not sign anything having to do with Body Armor even after they tell you there is no charge. You will have a charge of $4300 added to your financing, and no one will take responsibility for it. This place is a joke and so are the employees that work here. It's a wonder KIA let's them operate like this...not good for their brand.Do not speak to Noah or Nick and don't plan on the general manager to do anything but hide in pretend meetings and never answer to their mistakes. There are plenty of other dealerships, go there!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Nick met us at the door & listened to what we had to say.
Nick met us at the door & listened to what we had to say. He gave a great overview of the car & features. He answered any questions we had, was very knowledgeable of the product. Great all around experience.
Nick met us at the door & listened to what we had to say.
Nick met us at the door & listened to what we had to say. He gave a great overview of the car & features. He answered any questions we had, was very knowledgeable of the product. Great all around experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Adrian Basich General Manager
Excellent service quick and efficient mark was really
Excellent service quick and efficient mark was really nice showing me all the features of the and make me fall in love with the vehicle
Excellent service quick and efficient mark was really
Excellent service quick and efficient mark was really nice showing me all the features of the and make me fall in love with the vehicle
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for sharing your thoughts about your experience with Janesville Kia. We appreciate your business and hope to see you again soon! Adrian Basich General Manager
Was greeted as soon as i walked into the door and mark
Was greeted as soon as i walked into the door and mark made the process very easy, he was able to explain the trims of the vehicle very well.
Was greeted as soon as i walked into the door and mark
Was greeted as soon as i walked into the door and mark made the process very easy, he was able to explain the trims of the vehicle very well.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Janesville Kia! Adrian Basich General Manager
My service was completed in a timely matter.
My service was completed in a timely matter. I was pleased with the repairs and would recommend Janesville Kia to friends and family.
My service was completed in a timely matter.
My service was completed in a timely matter. I was pleased with the repairs and would recommend Janesville Kia to friends and family.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Adrian Basich General Manager
Easy to schedule.
Easy to schedule. Great service. Quick in and out. Very helpful with anything KIA related.
Easy to schedule.
Easy to schedule. Great service. Quick in and out. Very helpful with anything KIA related.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Adrian Basich General Manager
So far not very impressed with this dealership.
So far not very impressed with this dealership. I've been bounced around for over a week trying to get the OTP by Kelsey and Peyton. 100% do not recommend working with them. They texted me leading me on, and then after waiting 3 days I called to speak to someone who could actually help and I guess this dealership lack anyone competent enough to do so. Its been 7 days now, and they had a floor jockey call me talking about Customer Appreciate Week? Could've fooled me with this xxxx poor communication skills. If they are giving you the run around and your gut is telling you its too good to be true. LISTEN AND GO WITH A DIFFERENT DEALERSHIP THAT RESPECTS YOUR TIME AND ENERGY. I was able to get the OTP from other Kia dealerships with in 24 hours
So far not very impressed with this dealership.
So far not very impressed with this dealership. I've been bounced around for over a week trying to get the OTP by Kelsey and Peyton. 100% do not recommend working with them. They texted me leading me on, and then after waiting 3 days I called to speak to someone who could actually help and I guess this dealership lack anyone competent enough to do so. Its been 7 days now, and they had a floor jockey call me talking about Customer Appreciate Week? Could've fooled me with this xxxx poor communication skills. If they are giving you the run around and your gut is telling you its too good to be true. LISTEN AND GO WITH A DIFFERENT DEALERSHIP THAT RESPECTS YOUR TIME AND ENERGY. I was able to get the OTP from other Kia dealerships with in 24 hours
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Adrian Basich General Manager
It was easy to make the appointment, was able to schedule
It was easy to make the appointment, was able to schedule in a timely manner, got us out in about 1 hour
It was easy to make the appointment, was able to schedule
It was easy to make the appointment, was able to schedule in a timely manner, got us out in about 1 hour
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Janesville Kia. Adrian Basich General Manager