Reviews
Write a reviewI have done business with JM Chevrolet for well over 10
I have done business with JM Chevrolet for well over 10 years now. From buying a vehicle to servicing my vehicles JM Chevrolet and their team has always gone above and beyond to ensure excellent customer service before, during, and after the sell. Thank you!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Rebecca, thank you for taking the time to leave a review for us at Jm Chevrolet Lufkin. We're happy we could meet your expectations! If you have any further questions, please give us a call. We're always happy to help!
Great overall service from Ruben in the service
Great overall service from Ruben in the service department to Gilbert Gonzalez in sales ! I really appreciate the level of service that I received from your entire team.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Frank, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
Great customer service
Great service and great people. Thanks jm for the work that was done on my vehicle
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
Charles
They're always very accommodating and go out of their way to make sure I'm taken care of.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Jm Chevrolet Cadillac! Please let us know if there is anything else we can do for you; we are more than happy to help!
mark.smith@tejaseq.com
My experience was good and i will recommend JM to anyone
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi there, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!
Maybe ok
I put my car in the shop for service repairs and they work on this that I said not to and I had to pay for it
- Customer service 4.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, thank you for reaching out to us. If you'd be willing to provide more feedback, please reach out to us at (936) 340-2840 so we can assist you further.
Excellent service
Nice clean facility Friendly helpful employees Quality service
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi there! We're so happy we were able to help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Best Dealership
Great friendly service from the sales floor to the service department!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, your wonderful feedback and rating mean a lot to us. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!
2021 Escalade bent rod bad engine
Bought 2021 Escalade 3400 over msrp. Bent a rod in motor before 1st car payment was due. Jm told me to contact joe west w Cadillac. Joe told me not to contact him again. Wife won’t drive. Dealership only replaced rods one side. Scared
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi there, we regret your most recent visit with us was not up to the standards we strive for. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (936) 634-3383.
Best place to shop for a new or used car
Outstanding dealership! Fast, friendly and reliable!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, we are so happy to read such a great review about Jm Chevrolet Cadillac! We do hope we can be of assistance in the future. Take care!