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JM Chevrolet

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (18 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–6:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–6:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday Closed 8:00am–1:00pm
Sunday Closed Closed
2020 consumer dealer award
View 1 awards
2020 consumer dealer award

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (18 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of JM Chevrolet from DealerRater.

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I have done business with JM Chevrolet for well over 10

I have done business with JM Chevrolet for well over 10 years now. From buying a vehicle to servicing my vehicles JM Chevrolet and their team has always gone above and beyond to ensure excellent customer service before, during, and after the sell. Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Rebecca, thank you for taking the time to leave a review for us at Jm Chevrolet Lufkin. We're happy we could meet your expectations! If you have any further questions, please give us a call. We're always happy to help!

Great overall service from Ruben in the service

Great overall service from Ruben in the service department to Gilbert Gonzalez in sales ! I really appreciate the level of service that I received from your entire team.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Frank, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!

Great customer service

Great service and great people. Thanks jm for the work that was done on my vehicle

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.

Charles

They're always very accommodating and go out of their way to make sure I'm taken care of.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Jm Chevrolet Cadillac! Please let us know if there is anything else we can do for you; we are more than happy to help!

mark.smith@tejaseq.com

My experience was good and i will recommend JM to anyone

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi there, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

Maybe ok

I put my car in the shop for service repairs and they work on this that I said not to and I had to pay for it

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi, thank you for reaching out to us. If you'd be willing to provide more feedback, please reach out to us at (936) 340-2840 so we can assist you further.

Excellent service

Nice clean facility Friendly helpful employees Quality service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi there! We're so happy we were able to help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Best Dealership

Great friendly service from the sales floor to the service department!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, your wonderful feedback and rating mean a lot to us. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

2021 Escalade bent rod bad engine

Bought 2021 Escalade 3400 over msrp. Bent a rod in motor before 1st car payment was due. Jm told me to contact joe west w Cadillac. Joe told me not to contact him again. Wife won’t drive. Dealership only replaced rods one side. Scared

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi there, we regret your most recent visit with us was not up to the standards we strive for. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (936) 634-3383.

Best place to shop for a new or used car

Outstanding dealership! Fast, friendly and reliable!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, we are so happy to read such a great review about Jm Chevrolet Cadillac! We do hope we can be of assistance in the future. Take care!