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Napleton Chevrolet Columbus

(145 reviews)

Reviews

(145 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Napleton Chevrolet Columbus from DealerRater.

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Gary was so nice & helpful.

Gary was so nice & helpful. It was my first experience buying a car. He walked me thru everything

Gary was so nice & helpful.

Gary was so nice & helpful. It was my first experience buying a car. He walked me thru everything

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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I appreciate that the Service department was able to fit

I appreciate that the Service department was able to fit me in for an unscheduled appointment

I appreciate that the Service department was able to fit

I appreciate that the Service department was able to fit me in for an unscheduled appointment

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Dameri - Your feedback is much appreciated! Thank you for supporting Napleton Chevrolet Columbus.

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Very precise.

Very precise. Reasonable prices. Showed concern for issues and relayed message right away. Gave suggestions on how to fix issues.

Very precise.

Very precise. Reasonable prices. Showed concern for issues and relayed message right away. Gave suggestions on how to fix issues.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Dakota, thank you for sharing your positive feedback about our team! It's wonderful to hear that you found the team to be precise, helpful, and attentive. We truly appreciate your business and hope to serve you again! - The Napleton Chevrolet Columbus Team

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Very friendly and helpful sales, financial staff.

Very friendly and helpful sales, financial staff. Made the process of my current purchase of a Chevy pickup comfortable. Facility is clean and appealing.

Very friendly and helpful sales, financial staff.

Very friendly and helpful sales, financial staff. Made the process of my current purchase of a Chevy pickup comfortable. Facility is clean and appealing.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're delighted to know our team made your purchasing experience seamless and comfortable. Enjoy your new Chevrolet pickup, and we hope to welcome you back to Napleton Chevrolet Columbus in the future!

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Service dept always friendly and knowledgeable.

Service dept always friendly and knowledgeable. My salesperson from last week and 5 yrs ago knowledgeable helpful and friendly as well.

Service dept always friendly and knowledgeable.

Service dept always friendly and knowledgeable. My salesperson from last week and 5 yrs ago knowledgeable helpful and friendly as well.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words, Catherine! We're pleased to hear that both our service and sales departments provide consistent, knowledgeable, and friendly assistance. Your trust and loyalty mean a lot to us. See you next time at Napleton Chevrolet Columbus!

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They are always looking out for the customer if they

They are always looking out for the customer if they notice something they bring it to your attention and ask you what you want them to do to fix it.

They are always looking out for the customer if they

They are always looking out for the customer if they notice something they bring it to your attention and ask you what you want them to do to fix it.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hunter, we are grateful for your support! Thank you for choosing Napleton Chevrolet Columbus and for sharing your positive experience. See you next time!

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Gary was very patient and listened to what I wanted.

Gary was very patient and listened to what I wanted. Didn't try to sell me something else. Everyone was friendly and very helpful. It was a very enjoyable experience. Hope the customer service continues.

Gary was very patient and listened to what I wanted.

Gary was very patient and listened to what I wanted. Didn't try to sell me something else. Everyone was friendly and very helpful. It was a very enjoyable experience. Hope the customer service continues.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with Gary and the team! It's always our pleasure to provide this level of customer support. Safe travels ahead!

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This was our first time at Napleton Chevy.

This was our first time at Napleton Chevy. Our salesman Gary was very friendly and informative. We look forward to working with them in the future.

This was our first time at Napleton Chevy.

This was our first time at Napleton Chevy. Our salesman Gary was very friendly and informative. We look forward to working with them in the future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We’re pleased your experience with Gary was so informative and friendly, Carol! Thank you for choosing Napleton Chevrolet Columbus. We look forward to seeing you back!

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Service is always completed as requested and the staff is

Service is always completed as requested and the staff is friendly and professional. A place that I can count on.

Service is always completed as requested and the staff is

Service is always completed as requested and the staff is friendly and professional. A place that I can count on.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We love having your support, Sandy! Thank you for choosing Napleton Chevrolet Columbus and for sharing your experience with our team. See you next time!

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Always satisfied with the Napleton

Always satisfied with the Napleton team,friendly,courteous,I know my 2016 Cruz is taken of.

Always satisfied with the Napleton

Always satisfied with the Napleton team,friendly,courteous,I know my 2016 Cruz is taken of.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are grateful to have earned your trust here at Napleton Chevrolet Columbus. We are here to keep your 2016 Cruz running smoothly!

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