CarMax Maple Shade

Two stars only because our sales person, John was very amenable and accommodating. Our experience with John was great between ease of purchase and communication. However, our experience trading in a vehicle was abysmal, and the purchasing Manager, Rey Viray, Jr. should take some lessons in costumer service. We were told by the business office that our trade in could not be completed due to an issue with our lien release form. Additionally, we could leave our car in the lot while we awaiting a new form from our prior lien holder. We were given a signed letter to place inside our vehicle stating that the car could remain on the lot. So we came home, contacted our the company that had held our lien and requested a new letter. It had to be notarized and mailed we were told it could take 10 business days. Before we received our letter John contacted us and asked if we still planned to trade in our vehicle. We said yes, we were still waiting on the letter in the mail, but it should arrive shortly and we would reach out on my husbands next day off. My husband has been working in 2 hospital ERs during the pandemic to help with shortages, sometimes with 5 12 hr shifts a week. His service apparently isn't a concern for people like Rey Viray, Jr., because on his first day off that we could come to address the issue of the car, we received a certified letter in the mail from Rey Viray, Jr. letting us know that "there is no reason for your Vehicle to be at the CarMax Facility" and that we had to remove the car or they would tow it. Well by the time we got the letter it was to be towed away the next day. Thankfully it arrived on a day that we could come take care of our trade in. So my husband arrives to trade in the vehicle, and on arrival at the business office, the woman in the office asked why we didn't trade in the vehicle at the time of our purchase. He explained that we were told we needed an updated lien release letter, to which she replied that they actually didn't need it at all. Intercommunication among departments and the policies of the business office should probably be reviewed and explained to all of the staff working at the facility. We wasted an unnecessary amount of time on what should have been an easy transaction. I won't bother doing business with them again, and certainly plan to let everyone I know that they should skip over CarMax Maple Shade.

My wife and I did our research knowing what would be a good price point for the vehicle that we wanted. Surprisingly, CarMax was offering the vehicle below what other dealers were advertising. We went to the Maple Shade dealership test drove a few cars with Erin. She was awesome and answered all of our questions. No hard sell at all and loved the thought that there were no doc or other hidden fees. Sticker price plus tax and NJMV fees. That's it. We noticed that a vehicle in Maine had low miles and was in the color we wanted. Paid the low transfer fee and it arrived in less than two weeks. We met with Mathew, who was covering for Erin, shown the car, took a test drive and "kicked the tires". I told him that we wanted to buy it and Carmax came in at a lower rate than our Credit Union. It took less than 2 hours from entering the dealership to driving off with the car. And did I say no doc or hidden fees.

I had an appointment even saw my name on the board. I waited 30 minutes. When the sales person came over he apologized and said "I had to take calls and asked someone to help you. I don't know why everyone was standing around and didn't help you." That was my first sign! Of course they came up with a litany of things wrong with my four year old car with 51,000 miles and no mechanical problems. That was my second sign and they low balled me. Carmax may be good for some people but not for me. Do your homework! I'll just go back to the dealer!

I had a great experience from beginning to end with trading in my older car and buying a used car. I really appreciated that my salesman was very helpful, knowledgeable and professional, as was the finance woman.

Worse experience I ever had thanks to Thomas E Marshall. Cleared my whole day to speak with this man and he was nothing but disrespect. So Thank you Thomas E Marshall for making my car buying experience both a big disappointment and a waist of time

Bought a car from them which took 5 weeks. Put 3500 miles on the car and the brakes started sqeeking they told me the brakes were fine when they have grooves and the have heat spots i will never go back to carmax i spent 30000 on a sqeeker

After doing a thorough research I decided to go with CarMax something I truly regret now they appear to be very nice people I did everything that they asked me to do I bought paycheck stubs from being a foster parent, that has each child name on it and how much I get for each one a month that wasn't good enough for them they said I needed a letter stating how frequently I get it and with each child name in the letter so I got that, and that wasn't good enough for him they said the manager said it wasn't good enough I don't know what they wanted from me but I was so disappointed and me giving everything that they asked for and still they we're not satisfied I was told they would get a call back I haven't heard from anybody in 5 days I called to speak to a manager needless to say I haven't talked to a manager .

Great selection with fair prices. Salespeople were not pushy and I didn't feel pressured. They helped me get the car that I love