Audi South Atlanta

I want to take this time to express my gratitude to Mr. DeLacy Smith! He was my Audi Specialist. He was incredibly patient and answered all my questions thoroughly, making me feel comfortable with my decision with my dream car, Audi A7😊. My husband and I made our purchase on July 4, 2025. Mr. Smith was attentive as to what I wanted in the vehicle, to include going above and beyond to find the perfect one made just for me. I felt no pressure. He walked me through all the features. His communication was top-notch throughout the entire process. He has a high caliber of professionalism. The entire team at Audi South Atlanta …exceptional professionalism. The finance manager (Mr. Paul Mitchell) made the paperwork part of the process easy and explained everything well. We will definitely be working with him in the future. Thank you again and I will definitely tell my friends of Audi South Atlanta! VR, Renita Jones

I’m in my 70’s and have dealt with several dealerships over the years. My buying experience at Audi South Atlanta was great! DeLacy Smith replied to my online inquiry quickly, had the car for me when I arrived, and was a pleasure to deal with as was Paul Mitchell, finance manager, who found a lower interest rate than my pre-approved loan. It was well worth my 2 1/2 drive to get the exact car I was looking for from good people at Audi South Atlanta.

I’m in my 70’s and have dealt with many dealerships over the years. My buying experience at Audi South Atlanta was great! DeLacy Smith answered my online inquiry quickly, had the car ready for me when I arrived, and was a pleasure to deal with as was Paul Mitchell, finance manager, who found a lower interest rate than my pre-approved loan and clearly explained each document before asking me to sign it. It was well worth my 2 1/2 hour drive to get the exact car I was looking for from good people at Audi South Atlanta.

Audi South Atlanta took my EV e-tron car into servicing, for routine maintenance, the first week of July. They damaged it and cannot fix it, but won't buy back my vehicle. It's been in Audi servicing for almost 5 months! This is the worst situation. Don't buy an Audi from Audi South Atlanta. The GM won't answer calls or letters. Unacceptable! ZERO STARS (but it won't allow me to post without clicking a star)! #audisouthatlantasucks #audidamagesyourcar #audisouthatlantahostagetakers #dontbuyfromaudisouthatlanta

Audi South Atlanta took my EV e-tron car into servicing, for routine maintenance, the first week of July. They damaged it and cannot fix it, but won't buy back my vehicle. It's been in Audi servicing for almost 5 months! This is the worst situation. Don't buy an Audi from Audi South Atlanta. The GM won't answer calls or letters. Unacceptable! ZERO STARS (but it won't allow me to post without clicking a star)! #audisouthatlantasucks #audidamagesyourcar #audisouthatlantahostagetakers #dontbuyfromaudisouthatlanta

Service department looks always to put blame on customer without looking into the car issues

This review serves as a formal expression of my profound dissatisfaction with the service and conduct exhibited by Audi South Atlanta. On multiple occasions, I sought assistance from this dealership to address a recurring sunroof defect, which the service department repeatedly failed to conclusively diagnose and repair. Despite numerous service appointments, the defect remained unresolved, compromising both the safety and functionality of my vehicle. During my fourth service appointment, I escalated the matter to Chris Grossman, General Manager, and Michael, Manager of the Service Department, seeking a permanent resolution to the ongoing defect. At this point, I no longer felt safe operating the vehicle and had lost confidence in the service department’s ability to rectify the issue. Rather than offering a solution, the dealership informed me that they would no longer repair the vehicle under the extended warranty, falsely claiming I had exceeded its terms. It is critical to note that the warranty explicitly extended to 8 years or 80,000 miles, neither of which I had surpassed. Despite this, I was informed that all future repair costs would be my responsibility. Further compounding the situation, the dealership directed me to seek assistance from Audi of South America, even though Audi South Atlanta had been the exclusive service provider for my vehicle, and had repeatedly failed to resolve the issue in question. In stark contrast, when I contacted another Audi dealership, they immediately recognized the gravity of the situation. They were not only shocked by the prolonged failure to remedy the defect, but also provided me with an exceptional offer on a 2024 model that eliminated all deficiencies with my previous vehicle. The new dealership demonstrated a customer-centric approach, prioritizing what they could do to resolve my issue, rather than deflecting responsibility for a problem that I did not create. As a result, I am now driving a brand-new vehicle with a new warranty, and I am confident in the service and assurances provided by the new dealership. This experience stands as a testament to what constitutes proper customer service and reflects positively on the Audi brand. I strongly urge Chris Grossman and the team at Audi South Atlanta to reassess their approach to customer service, as the experience I received is not reflective of the high standards Audi aspires to uphold. It is my hope that this feedback will prompt necessary improvements to ensure future customers do not encounter a similarly unsatisfactory experience.

This review serves as a formal expression of my profound dissatisfaction with the service and conduct exhibited by Audi South Atlanta. On multiple occasions, I sought assistance from this dealership to address a recurring sunroof defect, which the service department repeatedly failed to conclusively diagnose and repair. Despite numerous service appointments, the defect remained unresolved, compromising both the safety and functionality of my vehicle. During my fourth service appointment, I escalated the matter to Chris Grossman, General Manager, and Michael, Manager of the Service Department, seeking a permanent resolution to the ongoing defect. At this point, I no longer felt safe operating the vehicle and had lost confidence in the service department’s ability to rectify the issue. Rather than offering a solution, the dealership informed me that they would no longer repair the vehicle under the extended warranty, falsely claiming I had exceeded its terms. It is critical to note that the warranty explicitly extended to 8 years or 80,000 miles, neither of which I had surpassed. Despite this, I was informed that all future repair costs would be my responsibility. Further compounding the situation, the dealership directed me to seek assistance from Audi of South America, even though Audi South Atlanta had been the exclusive service provider for my vehicle, and had repeatedly failed to resolve the issue in question. In stark contrast, when I contacted another Audi dealership, they immediately recognized the gravity of the situation. They were not only shocked by the prolonged failure to remedy the defect, but also provided me with an exceptional offer on a 2024 model that eliminated all deficiencies with my previous vehicle. The new dealership demonstrated a customer-centric approach, prioritizing what they could do to resolve my issue, rather than deflecting responsibility for a problem that I did not create. As a result, I am now driving a brand-new vehicle with a new warranty, and I am confident in the service and assurances provided by the new dealership. This experience stands as a testament to what constitutes proper customer service and reflects positively on the Audi brand. I strongly urge Chris Grossman and the team at Audi South Atlanta to reassess their approach to customer service, as the experience I received is not reflective of the high standards Audi aspires to uphold. It is my hope that this feedback will prompt necessary improvements to ensure future customers do not encounter a similarly unsatisfactory experience.

Horrible, Horrible, Horrible. Please visit another dealership. They as sooo unorganized. They had my 2021 A8L for over a month. Communication was Horrible. No updates whatsoever. Had to bring it back for the same issue they had it for another month. Stay away....

I'm so disappointed in this location. I'm on my second purchase with them and completely regret buying the second car. The service department is disappointing. This second car has given me nothing but problems; there are issues with the sensors almost weekly. The engine light started flashing the other day. I came and was turned away. To be fair, I was turned away because I didn't have an appointment. Before leaving, I was given the number for roadside assistance and was sent on my way. No offer to leave the vehicle to be checked when they have a chance; no offer to stutle home; no regard for safety. Don't even get me started on their determination of whom may get a loaner vehicle; I just stopped asking at this point.