Auto House USA

I have been trying to contact the dealer for days. Tried emailing a salesman who contacted via email. Emailed back days ago and still no response. Emailed dealer through their web page, still no response. Time to move on and go elsewhere. A big waste of my time...

The entire process was professional, friendly, and efficient. Names that stick out during my transaction were Alireza, Mike, and Jason. They made the process smooth from sales all the way to pick up. I bought a Range Rover HSE that I'm very please with.

I was looking at a nessan murano and we had talk to the guyabout getting it for a low car payment, i put down a down payment and he was so confident he set a date for me to sign papers when i met them a couple days after they told me the payment price for the nessan was out of my rang and showed me omanother car (which no other dealership has done) i fell in love with the mazda grand touring that they had suggested and it was perfectly in my price range i signed papers the same night and picked it up within three days with license plates a sticker floor matts ect i love the people their all super nice and helpful im thankful i found a place like this to find my first car

The cars are in a very good condition. Nice and clean.

My Audi Q5 went in for 75K service interval. Alberto was fantastic. The full repair list was completed and completed on schedule, as agreed. Customer service was outstanding from the initial contact, status updates during service to the vechicle pick up. My Audi was cleaned and ready to go! Thank you!

REPEAT BUYER- They are AMAZING! I bought a car from them in 2013 and my experience there was amazing. I am an anxious/nervous person in general, and I really have trouble trusting any company ever. So buying a car was pretty scary for me, especially as a female, I didn't want to be taken advantage of. Well the 2006 Nissan Altima I bought there is amazing, still runs like a dream, no problems. SO when my husband needed to buy a car about a month ago, it was a no brainer to go back. We just bought a 2014 VW Tiguan. Another amazing experience, this car is beautiful. ALL their cars are in amazing condition, they will not sell you anything that has issues. Down the road, when we need another car or want to trade in- without a doubt we will be back for a 3-peat.

Brought car in for repairs, it took a week for work that was supposed to take less than one day. My inquiries regarding status seemed bothersome. Still haven't received any documents about the completed repairs.

Excellent service, knowledgeable salesperson, expedite service

We had a Great experience buying our Land Rover LR3 HSE with John. He answered all of our questions on the vehicle and the purchasing process. I would recommend John and Saugus Auto Mall to anyone looking for a quality vehicle.

Good buying experience, helpful, knowledgeable sales staff.