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Gettel Lincoln of Charlotte County

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (89 reviews)
2023 consumer dealer award
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2023 consumer dealer award

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (89 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Gettel Lincoln of Charlotte County from DealerRater.

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Great experience!

This is my 3rd car from Gettel Lincoln. Everyone was friendly and helpful. My sales person, Ken Weis, was awesome! No pressure sales style and really wanted to help me find my deal.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Karen, we truly thank you for your loyal business. Your kind words for our associate, Ken are very much appreciated. Thank you for being a part of the Gettel family and enjoy your new ride.

Retired

Treated very poorly. I have 0wned 6 various models of Lincolns and never had any trouble. They will not return my phone calls. Ed Howard is the best. I am calling the Lincoln Headquarters tomorrow. Thanks

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Elizabeth, we thank you for your business and your comments. We apologize for our lack of communication. I have reached out to you via voicemail. Please call me to advise me of your concerns and I will connect you with the right department. Many thanks and again, our apologies.

The whole staff was incredible Highly recommend

The entire staff was helpful and made us feel right at home. A dealership took all precautions to have a clean environment during these hard times. Would definitely purchase another vehicle

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Steve, thank you for selecting us to purchase your new vehicle from and your kind review. Welcome to the Gettel family.

Flying High

Had a wire installed and hidden from view for a radar detector. It was done cleanly and efficiently by an excellent mechanic. Pleasure to be serviced by a group of friendly and professional people during such a stressful time (COVID-19). Great experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for your business and kind words. You are appreciated.

Gube1

Satisfied with dealer and salesman .I feel like a received a fair deal. Selection of cars was good. I would recommend this dealer to others difinetly

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Donald, thank you for allowing us to be your automotive business partner and taking the time to write about your experience. We appreciate you.

Mrs. Gigi Morse

Needed a oil change and a 40,000 check up.i don’t have a Lincoln dealership near me inMassachusetts so I had it done here. Very satisfied with the service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Gigi, thank you for your business and taking the time to write about your experience in our service department. We hope you are enjoying your time in Florida.

Oil Change/ Tire rotation/ car wash

I was extremely satisfied with the service I received and was very impressed with Denise (service attendant). She went above and beyond to make sure that I was pleased with the service. I will definitely continue to have my car serviced there. I have recommended Gettel to my friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Rick, thank you for your business and kind words for our associate, Denise. We appreciate you.

a terrible experience

Bought a new Lincoln Corsair. After sale entire process turned into a giant snafu. Though we had two years on our license plate, this dis-appeared. Also date for renewal was changed. Did company a favor and financed car with option to pay off after ninety days and that process was also screwed up. No auto-pay, etc. Other issues arose on a daily basis. We made several calls to dealership and in each case we were put on long holds with the final in each case being that they would call us back. This never happened!!! We finally went to dealership to remedy all problems. They rewarded us by letting us sit in place for almost an hour. Then a two to three hour confab began with the final outcome being that they would have to call corporate. And now we're waiting for that. Will go back up tomorrow. As an aside, the salesperson who sold us the car never spoke to us the entire time that we were at the dealership. Got better treatment at McDonalds!!!! Would never again buy anything from this dealership and would not suggest it to anyone. A point of reference on the car is that it is very noisy inside. I gave the service a two as Joe Fox worked well with us in getting clear coat on the car. No other reference......

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 3.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Gerhard, thank you for your recent purchase and taking the time to write about your experience. We are sorry to read about all of the paperwork difficulties you have had since your purchase and the lack of communication from our store. Your comments have been sent to our management team to address.

Loyal customer

I needed an oil change and a lube done and they got it done within an hour and I was a walk in customer. Very satisfied. Good service and very helpful employees.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Larry, thank you for your business and taking the time to comment about your experience. We appreciate you.

Gettel truly has “Got it!”

Gettel has “got it” in terms of friendly, courteous knowledgeable staff. Lincoln cars in stock, all models and sales people who can answer technical questions.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for selecting us to purchase your vehicle from. We thank you for your kind words. Welcome to the Gettel family.