Auto Boutique Jacksonville

I had a very frustrating experience with this dealership after purchasing my Jeep Grand Cherokee. When I first bought the vehicle, I pointed out a leak and a faulty headlight. I was promised that both issues would be fixed before I picked the vehicle up two days after signing the paperwork. That didn’t happen. It took an entire week for them to finally repair the leak, and the headlight wasn’t fixed until two days after that. Once I finally picked up the vehicle and brought it home, I discovered yet another issue — a leak in the driver-side floorboard. I had to bring the vehicle back again so they could repair that as well. A few months later, the air suspension warning light came on. I immediately brought the vehicle in expecting the repair to be covered under the “bumper to bumper” warranty that I was told I had purchased. That’s when I found out that the warranty I was sold was not actually full coverage as it had been explained to me during and even after the purchase. Since then, I’ve had to bring the vehicle back four separate times because the air suspension issue still has not been resolved. On top of that, I’ve already spent about $500 on diagnostic and labor fees trying to figure out the problem. To make matters worse, the service manager admitted that this is the first vehicle with air suspension they have worked on. Despite that, they have refused to take the vehicle to or consult with a certified mechanic who has experience with these systems to properly diagnose and fix the issue. Overall, this experience has been extremely disappointing. Between the broken promises about repairs, the misleading explanation of the warranty, and the inability to properly diagnose a problem they admit they are unfamiliar with, I feel like I’ve been left dealing with ongoing issues and unnecessary costs. I would strongly encourage anyone considering buying a vehicle here to be very cautious and get everything in writing.

You’ll be lying online with this car prices I went to my appointment , find out when I get there the price was way higher than what I expected. But thank you so much

Very clean and well kept. The staff is extremely professional and helpful. The salesman and finance manager worked hard to put together a deal I could manage. Glad I stopped here and you will be as well.

Patrick, the manager and Juan gave my crew good customer service. I was glad to do business with them coming from far away. They made the deal happen and will definitely maintain the relationship for future purchases.

Everyone was very kind, helpful, and supportive. We did not feel pressured to agree to a deal that would not work for our budget. Collin made it work for us!

Buying a car from Autoboutique Jacksonville has been a nightmare. In March 2025, I purchased a vehicle and signed a Carfax showing rear damage only. Weeks later, an employee tried to get me to DocuSign a completely different Carfax showing damage all around the vehicle. I refused. When I spoke to the GM, Ali, he acted like there was “no issue,” repeatedly pressured me to sign the new report, and refused to let me speak to anyone higher. Very dismissive and unprofessional. Out of pure frustration, I eventually went back to the dealership to try to settle, even though I no longer trusted the situation. Now the most alarming part: 9 months later (12/23), the same GM called me claiming I’m in the wrong vehicle and need to come switch cars because the wrong paperwork was signed. I’ve been driving this car for 9 months, making payments, insuring it, and registering it. This level of incompetence and lack of accountability is unacceptable. A dealership’s internal mistakes should NEVER become the customer’s problem. If you value honesty and peace of mind, avoid this dealership and triple-check every document if you don’t.

Buying a car from Autoboutique Jacksonville has been a nightmare. In March 2025, I purchased a vehicle and signed a Carfax showing rear damage only. Weeks later, an employee tried to get me to DocuSign a completely different Carfax showing damage all around the vehicle. I refused. When I spoke to the GM, Ali, he acted like there was “no issue,” repeatedly pressured me to sign the new report, and refused to let me speak to anyone higher. Very dismissive and unprofessional. Out of pure frustration, I eventually went back to the dealership to try to settle, even though I no longer trusted the situation. Now the most alarming part: 9 months later (12/23), the same GM called me claiming I’m in the wrong vehicle and need to come switch cars because the wrong paperwork was signed. I’ve been driving this car for 9 months, making payments, insuring it, and registering it. This level of incompetence and lack of accountability is unacceptable. A dealership’s internal mistakes should NEVER become the customer’s problem. If you value honesty and peace of mind, avoid this dealership and triple-check every document if you don’t.

Today, I purchased a Nissan Ariya at Auto Boutique. My salesperson was Lou Walker. Lou was great. He was knowledgeable, patient, professional and courteous. Unlike most used car salesmen, Lou was not pushy. He gave me the information that I needed to evaluate the cars of interest to me and the time to process the information. This was my first purchase at Auto Boutique and Lou made it very pleasant and stress-free. If you need a car, Lou is your guy!

Great customer service good deals beautiful cars they help you everything many opinions to pick the cars and Jeep are 🔥

Great experience, very professionals and we feel not pressure at all, nice setting. Definitely we will buy another car with them.