Reviews
Raymond is awesome!
Raymond is awesome! Very thoughtful, helpful and responsive to the needs if customer. I enjoy working with him.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
This review has made our day, Levante! Thank you for leaving Raymond and the Alfa Romeo of Boston team your five-star rating! We hope you come back to see us again!
Domenic was great.
Domenic was great. Extremely professional and very helpful. It was the best dealer experience I’ve had. Very straightforward group that made the experience painless and quick.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the wonderful feedback! We're happy to hear you had a great experience with Domenic and we hope to see you again next time here at Alfa Romeo of Boston!
Raymond was a pleasure to work with!
Raymond was a pleasure to work with! 5 star.rating. Finance dept still has not responded to my request - I would have appreciated a simple call back re my lease copy request.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your honest feedback. We're happy that Raymond provided you with an excellent experience. I will follow up with our finance team to find out what occurred there and ensure your request is responded to. Please feel free to reach out to me directly if you wish to discuss what occurred in more detail. Thanks, Giovanni Tosti - General Manager - giant@herbchambers.com
The service dept handled the issue with my Giulia very
The service dept handled the issue with my Giulia very well. The person that took my call, Carrie, was very helpful and thoughtful. Great communication before the service was performed and when it was finished. I live an hour from the dealership and she helped relieve the stress.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're so glad Carrie helped you get the best care for your Giulia and made your feel confident coming to Alfa Romeo of Boston! Thank you for your kind words and five-star rating!
I had an appointment on Friday but snow was in the
I had an appointment on Friday but snow was in the forecast so Raymond took my car in 2 days early and the problem was fixed prior to the inclement weather. Car was returned to me cleaner than when I dropped it off. Follow up was on point.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the review! We're glad to hear Raymond provided you with an exceptional experience and we'll be sure to share your wonderful feedback with him. Thanks for trusting Alfa Romeo of Boston with your business. We hope to see you again next time!
Raymond at customer service is helpful.
Raymond at customer service is helpful. The dealership is very expensive. 40k service was over $900 two thirds of which was labor. I had my 2018 Alpha Romeo Stelvio serviced here. This dealership has Rolls Royce, Bentley, and other high end brands.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your review and kind words about Raymond. We appreciate you as a customer, and if you wish to discuss your service bill with me directly, please feel free to reach out. Thanks, Giovanni Tosti - General Manager - giant@herbchambers.com
very professional and wonderful customer service.
very professional and wonderful customer service. staff was friendly and work was completed in the timeframe that I was told
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience! We're so glad you came to visit us here at Alfa Romeo of Boston and we hope we have the opportunity to serve you again in the future!
Raymond in the service department is great to work with....
Raymond in the service department is great to work with. He's knowledgeable and answers all of my questions about my Stelvio. Very happy with the service that I've been getting at Herb Chambers Alfa Romeo in Wayland, Mass. I also love the fact that they wash and not only vacuum my car after every service but they wash my weather tech mats too.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for trusting Alfa Romeo of Boston with your Stelvio, Susan! We're glad to hear Raymond and the team continue to provide you with wonderful service and we'll be sure to share these kind comments with them. Thanks again for the kind review and we'll see you at your next visit!
This dealership was extremely accommodating and helpful....
This dealership was extremely accommodating and helpful. Kevin Wenrich was such a lovely person and always prompt in accommodating my requests
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're so happy Kevin made this a great visit for you, Joy! Thank you for coming to Alfa Romeo of Boston!
This dealership was extremely helpful and attentive to my...
This dealership was extremely helpful and attentive to my needs. They were accommodating and answered all my questions and concerns in a timely manner. Special kudos to Kevin Wenrich for all his help.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're so happy to hear this! Thank you for trusting Kevin & the Alfa Romeo of Boston team with your business. We hope we have the privilege of working with you again in the future!