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Ricart Used Car Factory

(7,130 reviews)
Visit Ricart Used Car Factory
Sales hours: 10:00am to 8:00pm
Service hours: 8:00am to 6:00pm
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Sales Service
Monday 10:00am–8:00pm 8:00am–6:00pm
Tuesday 10:00am–8:00pm 8:00am–6:00pm
Wednesday 10:00am–8:00pm 8:00am–6:00pm
Thursday 10:00am–8:00pm 8:00am–6:00pm
Friday 10:00am–8:00pm 8:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–2:00pm
Sunday 12:00pm–5:00pm Closed
2025 state dealer award
View 18 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2020 state dealer award 2017 state dealer award 2014 state dealer award 2013 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
(614) 808-4184 (614) 808-4184

Reviews

(7,130 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ricart Used Car Factory from DealerRater.

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I walked out with the vehicle I wanted with no problems.

I walked out with the vehicle I wanted with no problems. Teron helped me out & he was great.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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I love this dealership because everybody was so friendly

I love this dealership because everybody was so friendly and kind and Ben Kiara worked really hard on helping me be able to purchase another vehicle he was extremely professional and friendly and very helpful so thank you so much.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Very nice!

Very nice! Very helpful! Super great experience! Great service! Ben was awesome! Would recommend to anyone!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

The worst experience I've ever had buying a car.

The worst experience I've ever had buying a car. I have been 3 months trying to get a title. No one will Call me back or let me know anything. They lied about detailing my car. They left me waiting in the waiting area 2 hours telling me that they were cleaning my car and lied. And today as May 8th and I still have no title.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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good location.

good location. lots of vehicles to choose from. knowledgeable & friendly salespeople. approval was fast & easy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Communication between the sales rep and finance was

Communication between the sales rep and finance was terrible for the whole experience. I took my car home with a backup loan while I waited for my bank to approve everything since I bought the car over the weekend. Communication on the deal before I left was wrong, then once my loan was approved the sales rep told me one thing but them financing called and told me something different. Getting a hold of my sales rep and financing was also very difficult at times. Overall I'm happy with the vehicle but there were multiple issues getting things done between the 2 departments.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Communication between the sales rep and finance was

Communication between the sales rep and finance was terrible for the whole experience. I took my car home with a backup loan while I waited for my bank to approve everything since I bought the car over the weekend. Communication on the deal before I left was wrong, then once my loan was approved the sales rep told me one thing but them financing called and told me something different. Getting a hold of my sales rep and financing was also very difficult at times. Overall I'm happy with the vehicle but there were multiple issues getting things done between the 2 departments.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Friendly and curious.

Friendly and curious.. Very knowledgeable about the 2 vehicles I was looking at. Fiance was very good.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great service, seamless process.

Great service, seamless process. Everyone was kind and helpful, dealership was clean and brightly colored

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

We had an amazing experience with Yeohoon!

We had an amazing experience with Yeohoon! He was very patient with me and how I came to the decision of which car I ultimately wanted.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.