Reviews
Excellent Quality service
The service advisor,David Pari, is very knowledgeable and thorough. He cares about what you need to have done to your vehicle and also takes the time to inspect the exterior of the vehicle. He explains the technical side of things with ease and I know that my vehicles are in good hands with the technicians.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, MIRLEN10 for your 5-star review! It's a pleasure to hear about your recent visit with us and we will certainly let David know as well. We hope to see you again for your next service!
Really expensive
The upfront service charge of $130 to diagnose the problem is EXTREME when the bill is over a certain amount. I understand finding future problems is important but not for 30 mins of looking over
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi Roddy019, Thank you for your feedback about your recent visit with us. Please feel free to reach out if there is anything else we can do.
2 1/2 hrs. for an oil change & tire rotation was too long
I was told an hour it took 1 1/2 hours longer or 2 1/2 total time. I was not informed of the delay then told they were busy. When I asked about my car. This was not a pleasant experience- sorry
- Customer service 2.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Hi It’sme, Thank you for your feedback and I'm sorry to hear about your recent visit with us. If there is anything we can do, please feel free to reach out. Thanks, Stephanie Cardella, Social Media Coordinator scardella@dcd.auto
They suck
Took way too long. They go out of their way to tell how good they are but in reality they suck. Empty promises like their sales dept. Bunch of tools.
- Customer service 2.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi ROTH.BRETT, Thank you for your feedback and I'm sorry to hear you feel this way. If you wish to discuss your review in further detail, please feel free to reach out. Thanks, Stephanie Cardella, Social Media Coordinator scardella@dcd.auto
Great service
I went in with a few cars in mind already. Elliot was recommended by my brother whom just bought a car and he was one of the best salesman I have ever dealt with. I was in and out within 2hrs which included the test drive and signing the paperwork. I did not feel pressured into anything I did not want. I would definitely recommend this dealership to anyone who is looking to get a new or used car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you, CLW2985 for your 5-star rating and positive feedback! It's a great pleasure to hear about your experience with us and we will certainly let Elliott know as well. Congratulations on your new car and we look forward to seeing you again!
Overall good but disappointed this time.
The actual fixes are done well, but we've noticed the customer service and communication decline with each new owner of this location. Stood in bay and at service desk for quite some time while busy people typed away right in front of me. No acknowledgement, or saying how long they would be. We've been coming here for over 20 years and know many employees by name. After employee finally brought up our info, they actually asked if we had ever brought the car in for service before. Computer on the fritz we were told. We are regulars. Boch has a great location, convenient, easy to and from highway. They have a great opportunity to up the quality of their customer care to rival their competitors and match the quality of their fixes. They used to wash the car too, but haven't seen that lately. I hope this helps and know we may have visited on an off day. Still go here. Dealerships are people. People are imperfect. If it was a persistent problem, this would be a much different review.
- Customer service 3.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi CLBAK, Thank you so much for your feedback; we truly appreciate it. We really hope we can make your experience a better one with your next visit! Thank you for being a loyal customer with us!
Was well informed while I waited for my repair
Very happy with the service I received at Boch Nissan this past weekend. I will continue to go back with all my repairs in the future.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, LISALEAPYEAR for your 5-star review! We're very happy to hear about your experience with us in our service department and we look forward to seeing you again!
Efficient, clean and comfortable
A great place to wait while your car is being serviced. Efficient servicing (even for walk ins) and a friendly team. A very clean and comfortable waiting area.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, EMAILTHEPENNYS for your 5-star rating and review! We're so happy to hear of your recent visit with us in our service department and we hope to see you again!
Very Good
I have bought several cars from this dealership. Boch Nissan has always had excellent inventory of great prices cars. Customer service is the best around.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you, LOUIS8877 for your 5-star review! We're so glad to hear of your experience with us and we appreciate your loyalty! We look forward to seeing you again!
29,890 mile service.
Price and need of some items. The amount price and need of brake fluid was not explained to me. The bill was not reviewed either.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi BUTCHNANCYL, Thank you for your feedback; we truly do appreciate it. If there is anything we can do in the future, please let us know and we hope to see you again!
