Reviews
Great people and I was happy my deal Took a decent time
Great people and I was happy my deal Took a decent time but at the end great service
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for your great review. We do appreciate your patience for the extended wait that you encountered during the process. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Brooklyn Chrysler Jeep Dodge Ram Team
Alex provided me with amazing service with purchasing my
Alex provided me with amazing service with purchasing my new 2024 Jeep Grand Cherokee. Thank you for being patient with me and answering all of my questions.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for providing this amazing feedback! Our team really appreciates your comments and we hope that you will visit us again soon! Sincerely, The Brooklyn Chrysler Jeep Dodge Ram Team
Alex was such a nice person he help me out in every
Alex was such a nice person he help me out in every possible way he could he is the best
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, The Brooklyn Chrysler Jeep Dodge Ram Team
Excellent salesman he worked very hard to get this deal
Excellent salesman he worked very hard to get this deal together. He made sure all my wishes was meet.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the wishes of our customers. If there is anything else that we can do to help you with regard to your vehicle, please feel free to let us know. Sincerely, The Brooklyn Chrysler Jeep Dodge Ram Team
Best experience purchasing a car !
Best experience purchasing a car ! He was fast to answer all my questions and helped out as much as he could. I didn’t feel pressured or rushed Alex was very personable and welcoming He made Magic happen in just minutes Highly recommended !
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We really appreciate the kind recommendation, Tatiana. We would be happy to welcome your family, friends, and anyone else you send our way! Hopefully, we will see you back again as well! Sincerely, The Brooklyn Chrysler Jeep Dodge Ram Team
Alex is a cool dude, down to earth, worked me a good deal
Alex is a cool dude, down to earth, worked me a good deal on the car
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello! It is great to hear about your recent experience. We will certainly pass on your feedback to Alex as he will be happy to hear it! We look forward to working with you again in the future! Sincerely, The Brooklyn Chrysler Jeep Dodge Ram Team
Alex took his time to go through all the important
Alex took his time to go through all the important details, I didn't feel rushed at all to make a deal. Rather he did everything in his power to help me get the deal I wanted. Walked away a very happy customer.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for taking the time to let us know how happy you are with your experience, Drew! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Brooklyn Chrysler Jeep Dodge Ram Team
I agreed on the terms of a lease with a manager (Alex)
I agreed on the terms of a lease with a manager (Alex) and salesperson (James). They told me that they value me so much as a customer that they got special approval from the owner for this deal. They said that they want me to be happy and all that other nonsense sales talk. Some time later, they send me the written agreement and the terms are completely different. Heck, even the vehicle was different! They think that people are so desperate to get a new car that they would just agree to anything. Needless to say, I did not sign that agreement. After declining, another manager (Raphael) called me to try to convince me to sign the agreement. Obviously, I still did not do so. The most important factor to me is dealing with honest people. This is a trait sorely lacking here. P.S. I do not need any replies from the dealership with the likes of “Please contact us at your earliest convenience so we can discuss your experience in more detail.”
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
We acknowledge your review and are currently looking into the events you’ve detailed.
I brought my working/job van Ram ProMaster 2500, 2021
I brought my working/job van Ram ProMaster 2500, 2021 year(KLN 3624). I went to this dealer Brooklyn Chrysler Dodge Jeep RAM due to a recall, and I scheduled service on the nearest available date, 02/16/2024. The waiting time was over a month. However, the van wasn't inspected until today, 02/21/2024, after many days from my appointment time. The car service management mentioned a large backlog, but I had a specific appointment booked in advance for 02/16/2024 at 12:10 pm. There seems to be a problem with queue in the service, causing significant losses to me personally. If the service is unable to attend to the car, then they should reschedule for a time when they can accommodate it. This issue originated from the recall of manufacturer, which led me to contact the official service. I strongly advise against dealing with this dealer! Also they don’t give me a time when the car is going to be ready!
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback, Alex. We strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by our team and we encourage you to contact us at your earliest convenience to discuss this in greater detail. Sincerely, The Brooklyn Chrysler Jeep Dodge Ram Team
delivered the Van at the request of the manufacturer to correct a factory defect (recall) to this dealer by appointment on 02/16/2024 at 11:45 am. Today I was forced to pick up my working Van from the service center, due to the fact that the car was not even inspected in 7 days and the dealer was not able to tell me exactly when it would be hired. I bought this new car in 2021 for work and not to keep it in the dealer's parking lot. Today 02/22/2024 I am forced to pick up my car. Irresponsible and arrogant dealer!
Alexander Colon was amazing in this vehicle purchasing
Alexander Colon was amazing in this vehicle purchasing experience. He was as informative as could be.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for providing this amazing feedback! Our team really appreciates your comments and we hope that you will visit us again soon! Sincerely, The Brooklyn Chrysler Jeep Dodge Ram Team